Engineering Manager

About the Company

Exotel is a leading provider of AI transformation to enterprises for customer engagement and experience. With over 20 billion annual conversations across Omni channel, voice, agents and bots, Exotel is trusted by more than 7000 clients worldwide, spanning industries such as BFSI, Logistics, Consumer Durables, E-commerce, Healthcare and Education. Customer expectations are evolving, and businesses face the challenge of balancing the need for increased revenue, optimized costs, and exceptional customer experience (CX). Exotel steps forward as your transformative partner, offering an AI-powered communication solution to address all three!

About the Role

The job of a software engineer involves all aspects of software engineering: designing and architecting services and features, development, testing, instrumentation, deployment, stabilization and operations. You will be working on the core cloud telephony platform and products. A lot of focus in what you do will be outside of just adding features - you will be constantly thinking of "how do I scale out my cluster to twice its size with 60 seconds?", "how do I increase the platform uptime from 99.95 to 99.99?", "how to shave off a few extra milliseconds in response times?" etc.

Responsibilities

• Work with the product management team to create an engineering roadmap that aligns with the product roadmap.
• Translate engineering roadmap into executable internal projects, and own the end-to-end execution of these projects.
• Plan, execute and deliver projects as per schedule, content, and quality metrics.
• Manage the day-to-day activities of the engineering team using Agile practices.
• Keep stakeholders continually updated on the progress of projects and operations.
• Track and report engineering health metrics (such as bugs by severity, production incidents etc.).

• People Management

• Hire and mentor a team of engineers.
• Manage learning and development, and performance of your team.
• Own, Conceptualize and Build a tech-focused team.

• Technical Work

• Core stakeholder to all technical design and architecture of team.
• Review code, test plans, and deployment plans.
• Focus and Strengthen all aspects of reliability.

Qualifications

• Experience in telecom voice software systems.
• Experience in distributed and scalable systems.

Required Skills

Must Haves

• Experience in telecom voice software systems.
• Experience in distributed and scalable systems.
• Communication skills - excellent written and oral communication to present complex ideas/concepts in a clear and concise manner; communicating with key stakeholders with work/project progress.