Engineering Executive

What this job involves

1. Incident Management:

Handle incidents/work orders for critical systems within SLA on a global scale through incident management software

Ensure timely updates and follow ups within SLA.

Ensure timely escalations and notification/communication reaches the stakeholders properly.

Prepare Post incident report with detailed root cause for business affected incidents and share it to stakeholders

Timely communication to stakeholders for the incidents nearing closure SLA

Prepare and share open incident status to stakeholders n monthly basis

2. Facilities Helpdesk:

Handle facilities service requests on a global scale through D365 /CFS tool

Receiving and logging complaints containing complete details of the requests.

Assign each request with appropriate service level hierarchy to determine the nature of issues, and to dispatch them to the appropriate department

Follow up on the progress of each request by coordinating with respective assignees and monitoring their response time.

Keep tabs on feedback and communicate with the requestor to ensure the closure of the task

Prepare daily and weekly reports on call status, as well as monthly reports on recurring calls

Assisting manager in conducting analyses is also within your scope.

Prepare/contribute to the monthly management report for our clients.

Working side-by-side with both engineering and facilities departments in handling our operational procedures.

Collaborative mind-set

3. Remote Monitoring System:

Remotely monitor the mail and voice alarms for critical systems

Monitor the Iconics alarms/faults for remote locations

Escalate potential alarms/faults to the stakeholders as per the SLA

Record the alarms/faults on shift basis

Compile the alarms/faults record and share it to the stakeholders on monthly basis

4. Work Permits:

Prepare and share the weekday/weekend work report as per the SLA timelines

Record the permit status communication

Prepare and share the weekday/weekend end of work report as per the SLA timelines

Compile all weekday and weekends report on monthly basis and share it to the stakeholders

5. Reports:

Prepare duty logs and sharing it to internal team at end of shift

Prepare histogram and share it to internal team and clients on weekly basis

Prepare daily reports on Iconics alarms/faults and share it to stakeholders on daily basis

Prepare weekly incident report and share it managers on weekly basis

Prepare monthly management reports and share it to stakeholders on monthly basis

Prepare adhoc reports and share it to the stakeholder.

Putting best practices in place, Teamwork should also be one of your strongest points, as youll work with a team to ensure that all performance targets set out in the KRA are being met.

Sound like you To apply, you need to be:

Technical hands

Knowledge and penchant for using technology tools in delivering day-to-day tasks

Excellent Organization, Time Management & prioritizing skills

Attention to detail

Good communicator: Do you have a fluent of spoken and written English language Can you communicate your colleagues, clients and vendors If you said yes to these, bring your ambition and explore our world of possibility.

Collaborative mind set: We believe that collaboration plays a central role in achieving success, Demonstrate flexibility in working with a team, you must possess a customer-centric focus and superior organizational skills to manage daily activities effectively