Engineer Technology Command Centre

to give everyone real confidence to put their money to work.

telling it like it is, owning it now, and moving it forward togethe

Job Summary:

The Role:

working flexible hours in a 24/7 model

Knowledge, Skills, Experience & Educational Qualification:

We always support colleagues to develop their skills but to be successful in this role the following will be required:

• Incident Management:

  Quickly respond to and manage IT incidents, ensuring minimal impact on operations. Lead bridge calls, coordinating efforts among support teams and stakeholders to drive resolution.

• Alert Monitoring:

  Monitor system alerts using observability tools. Analyse and interpret alerts to identify root causes and troubleshoot issues.

• System Performance:

  Collaborate with infrastructure & application teams to ensure high availability and performance of systems. Proactively address potential issues before they impact business operations.

• Reporting:

  Generate regular reports and metrics related to system performance, incident response times, and overall infrastructure health.

• Coordination and Communication:

  Act as a central point of communication during incidents and publish regular updates to all relevant stakeholders during incidents.

• Continuous Improvement:

  Identify opportunities for process optimisation and leveraging AI & automation tools to drive higher availability of applications and reduce the time to restore service in case of incidents.

• Communication and engagement

  : Strong interpersonal skills for working with cross-functional teams to support the command centre objectives effectively. Applicants must be fluent in both verbal and written English to communicate with our business users and stakeholders.

You need to be this kind of person:

• Passionate about providing unparalleled levels of service and automation to our business
• Able to work and learn quickly in a fast paced, fun and dynamic environment
• Curious to learn and develop your own technical skills
• Able to both collaborate and move as a team but also be self-motivated and deliver results independently when required.
• Able to take ownership of issues, tasks and solutions managing them from inception to conclusion. Whilst working within the audit and governance frameworks.
• Ability to challenge and speak up in discussions with colleagues of all levels

Educational Qualification:

• Bachelor’s degree in science, Information Technology, Computer Science, or related field preferred.
• Basic Cloud certifications would be an added advantage

Experience:

Technical Skills:

• Working knowledge in using monitoring and observability tools such as Datadog, SolarWinds, AppDynamics, Dynatrace, Splunk or similar platforms.
• Hands-on experience in NOC/SOC environments, a strong understanding of information security principles, and the ability to manage and troubleshoot batch jobs across platforms would be an advantage.
• Strong analytical skills with the ability to interpret alerts and identify underlying issues.
• Experience in running bridge calls and leading incident resolution efforts.

Soft Skills:

• Excellent communication and interpersonal skills.
• Strong analytical & skills and attention to detail.
• Ability to work effectively in high-pressure situations.

M&G Behaviors relevant to all roles:

Tell it like it is:

Own it now

Move it forward together:

.........................................…………With CARE and INTEGRITY………………………………………………………...