Engineer - Network Operations & Support

About The Company

• The role is responsible for network operations and maintenance. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.
  

Responsibilities

• Maintaining, administering, upgrading, and troubleshooting network tools and equipment
• Assisting with and implementing installations as required for new and existing customer and internal projects inclusive of - terminations, testing and labelling of most common transmission mediums, hardware installations etc.
• Ensure SLA are achieved & work proactively to maintain the same.
• Conduct vulnerability assessments for networks, Servers, applications, and operating systems
• Conduct network security audits and scanning on a predetermined basis.
• Compile and track vulnerabilities over time for metrics purposes.
• Timely upgradation of all the tools used and their related documents like SOP
• s etc.
  

• Demonstration of problem-solving skills
• Prior experience in providing technical support in fast paced, high availability, 24X7 environments.
• Knowledge of network, operation systems.
• Isp equipment trouble shooting like Ciena dwdm , Tejas DWDM and sdh , Nokia DWDM , Huawei DWDM etc ,
  

• Optical fiber testing and fault identification through , OTDR , LSPM, fiber splicing , through splicing machine like Fujikura, good knowledge on patch chords type like . ac/pac. sc to sc and lc to lc and connecting in network and handling in proper way.
• well communication with customers and all stake holders to resolve the network issue and timely update against RCA and POA
• Infra knowledge like , SMPS , Delta/Emerson battery bank , like lithium , /vrla , dg , pac , and infra alarm testing with ip colo sites specially with Sterlite and Ascend .
• Co ordination with IRU partner for their fibre fault rectification along Sterlite , Depl , Bharti etc .
• Preventive maintenance and corrective maintenance as per O&M process in portal.
• Updating against each fault against WO open in , FSM and SNOW portal till closure
• Tracking of ISP and TMI spares in SNOW portal and keep on update with RMA and dispatch within TAT for repair and return at related ISP Depot as per the given guidelines with NOC and Central co ordination