Engineer II

Introduction: A Career at HARMAN Digital Transformation Solutions (DTS)

• Combine the physical and digital, making technology a more dynamic force to solve challenges and serve humanity’s needs
• Work at the convergence of cross channel UX, cloud, insightful data, IoT and mobility
• Empower companies to create new digital business models, enter new markets, and improve customer experiences
  

About The Role

What You Will Do

• Analyze incident, problem, monitoring and change data and develop methods to programmatically identify the causes of recurring incidents, alerts, and noise in the environment.
• Ensure that plans and actions are in place to eliminate and resolve these issues at all Priority/Severity Levels.
• Manage the Root Cause Analysis process; working with impacted lines of business to ensure that quality and in-depth root cause analysis and improvement actions are developed as soon as reasonably possible for high impact outages or for recurring issues.
• Work closely with Major Incident Management team; sometimes this can include participation during reported major incidents in real time.
• Ensure that any preventive actions are implemented on time by doing effective follow-up across the technical towers. Reports directly to the Global Command Center Manager.
• Along with other Problem Managers, owns process management for Problem Management and documentation management for the same.
  

What You Need

• Minimum 7 years of experience working in a corporate IT environment
• Minimum 3 years of Problem Management experience
• Excellent English language and communication skills including written communication
• Senior level critical situation management experience
• Extremely competent technical skillset so as to be comfortable discussing topics with IT team members
• Senior level experience with MS Office, MS Teams
• Skill managing bridges and related tools (WebEx, telephony)
• Comfortable communicating with senior and executive management
• Solid presentation skills
  

What Is Nice To Have

• Senior level technical skillset
• Experience with analyzing data and preparing reports
• ITIL Foundation Certification
  

What We Offer

• Access to employee discounts on world class HARMAN/Samsung products (JBL, Harman Kardon, AKG etc.)
• Professional development opportunities through HARMAN University’s business and leadership academies.
• Flexible work schedule with a culture encouraging work life integration and collaboration in a global environment.
• An inclusive and diverse work environment that fosters and encourages professional and personal development.
• “Be Brilliant” employee recognition and rewards program.
  

You Belong Here

About HARMAN: Where Innovation Unleashes Next-Level Technology