Engineer 3

Job Summary:

Division: Maps

THE JOB

We are seeking a highly skilled and proactive Engineer 3 to join our Maps Platform team. This role is ideal for someone who thrives in a fast-paced environment, has deep technical expertise in cloud-native architectures, and is passionate about building scalable, high-performance Infrastructure. You will play a key role in designing, optimizing, and supporting our team, while also mentoring teams and collaborating across global business units.

WHAT YOU WILL BE DOING

• Design and build Infrastructure as Code (IaC).
• Review code and provide feedback to peers to maintain consistency, improve performance, and support team learning.
• Contribute to system architecture and design discussions to ensure scalability, performance, and alignment with long-term goals.
• Identify and resolve production issues to minimize downtime and enhance user experience.
• Document technical decisions and processes to promote knowledge sharing and ensure maintainability.
• Implement CI/CD pipelines using GitHub to automate builds, tests, and deployments.
• Coordinate with security teams to ensure infrastructure is reliable, secure, and scalable.
• Engage with cross-functional teams , including QA and Product, to align technical execution with business goals.
• Improve infrastructure efficiency and reduce cloud costs through continuous optimizations.

TECHNICAL SKILLS

• Bachelor’s degree in Computer Science or a related field.
• Linux system administration experience.
• Hands-on experience with Kubernetes deployments using Helm and Kubectl.
• Hands-on experience with AWS deployments using terraform.
• Hands-on experience with AWS services, including VPC, IAM, EC2, Auto Scaling, Launch Templates, S3, SES, SNS, Elasticache (Redis), Lambda and ALB.
• Experience with Splunk for centralized log management.
• Strong networking troubleshooting skills.
• Scripting experience in Bash and Python.
• Familiarity with monitoring tools such as Grafana and Prometheus.
• Experience with CDN services such as CloudFront or Fastly.
• Knowledge of containerization technologies like Docker and deployment automation.
• Experience setting up and maintaining CI/CD pipelines using GitLab CI.
• Proficient with version control systems, primarily Git, and collaborative workflows such as pull requests and code reviews.
• Experience working in Agile environments, using tools like Jira for project management.
• Strong problem-solving skills, with a focus on proactive and scalable solutions.

BEHAVIOURAL SKILLS

• Excellent communication and interpersonal skills
• Self-motivated with a continuous improvement mindset.
• Ability to meet commitments and multitask in a fast-paced work environment

TICKETMASTER VALUES

Reliability – We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team.

Integrity – We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business, we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

CULTURE

We are fans who help fans everywhere get into the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favorite artists, teams, and shows, and we continue to shape innovation every day. We’re not just selling tickets (though we do that better than anyone else), we’re enriching lives one amazing experience at a time. And we think that’s amazing. If you’re passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

We have a ‘Fan First’ mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the ‘Fan’ you will be part of a culture that supports and enriches the fan experience. Your work, our passion… delivering world-class experiences – Fan First.