Job Summary: Monitoring and providing 1st Line Support to Ticketmaster Abuse/Anomalies/Security related queries. WAF, Bot prevention & Log monitoring for Ticketmaster platform. WHO ARE YOU? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! THE ROLE As the Abuse Operations Engineering Lead, you'll be part of a mission critical team protecting the Ticketmaster platforms from abusive entities or those who deploy abusive digital behaviours designed to circumvent our controls that protect fair access to tickets. Abuse Operations is a centrally managed command and control centre for abuse investigations, escalations, policies, and tooling for all Ticketmaster properties systems. Abuse Operations Engineers must be able work independently across a broad tech stack, multi-task concurrent problems, perform triage and prioritization as necessary with discretion and pragmatic judgment. They provide expert coordination and perform analysis and remediation of abuse for supported products and services, maintaining a high standard from diagnostics and communication while driving to complete resolution. They actively reduce operational effort by creating/improving automation or working with Software Engineering teams to improve self-healing and self-service tooling, documentation, and processes. What This Role Will Do Provide 1st line support for all Ticketmaster abuse queries Perform on-call duty as part of a global team monitoring the availability and performance of the ticketing systems and APIs used by third-party services, as well as the various internal services and systems on which these interfaces depend. Resolve advanced issues and provide advanced troubleshooting for escalations. Provide Subject Matter Expertise to cross-functional teams on abuse issues, including strategy, issue troubleshooting, and product & tool requirements. Drive continuous improvements to our products, tools, configurations, APIs and processes by sharing learnings, constructive feedback, and design input with internal technical teams and integrators. Independently learn new technologies and master Ticketmaster ticketing platforms products and services to provide 'full stack' diagnostics to help determine the root cause of issues, and where appropriate help our integrators through their issues. Ensure runbooks, resolution responses, internal processes and integration documentation are up to date and to a high standard suitable for internal stakeholder usage. Work on automation to reduce toil What This Person Will Bring BA/BS degree in computer science or related field or relevant work experience in lieu of degree. Experience with bot detection and blocking systems. Troubleshooting skills ranging from diagnosing low-level request issues to large-scale issues with correlating data between various third-party partners and in-house systems Proficiency in Bash/Python/Go etc for operations scripts and text processing. Working knowledge of HTTP protocol and basic web systems, and analysis tools such as Splunk and Kibana/ELK stack, and database products (Oracle/MySQL/DataBricks/Snowflake/etc.) Experience working with a 24/7 shift based team. Experience in a global, fast-paced environment, resolving multiple interrupt-driven priorities simultaneously Passionate and motivated, resourceful, innovative, forward-thinking Strong English language communication skills and the ability to collaborate closely with remote team members Ability to work with autonomy while ensuring that new knowledge is shared with technology teams Committed and able to adapt quickly Embrace continuous learning and continuous improvement Show more Show less

Job Summary: Location: Gurugram, Haryana, India Division: Ticketmaster India Line Manager: Director - Engineering Contract Terms: Permanent, 45 hours per week THE TEAM You will be joining the diverse India team of dedicated, highly skilled engineers. As a Senior Frontend Engineer at Ticketmaster, you will be responsible for analysing, coding, and maintaining the next generation of fan-facing services for Ticketmaster, the global leader in ticket management for large-scale sports and entertainment. You will work closely with other engineers, product owners and managers, and representatives from the business, to deliver unique, high quality, efficient, maintainable, and easy to use services. The software you will work on will be used by millions of people worldwide. A career at Ticketmaster will challenge and engage you. We support the creators and producers of shows and live performances while connecting more passionate fans to these events. As a global and growing business, we can truly offer a world of opportunities to expand your skills and develop your career. Visit any of our offices, and you'll find a diverse mix of passionate employees, helping fans around the globe connect with the artists, teams and events they love. It truly is a unique and rewarding environment. THE JOB You will be working on our Global Consumer Platform, which is a React application using Next.js, built with performance, flexibility and stability in mind. You will be accountable for delivering high quality, maintainable and performant solutions. You must think about solving user experience and technical problems and the long-term maintenance and cost of change of software solutions. You take the initiative, solve problems, and eliminate roadblocks. You work under limited supervision with minimal day-to-day direction. Actively participating in overall solution and complex architectural design. The programs you create help Ticketmaster be more efficient and provide a high level of service excellence so we can remain the number one ticketing company in the world. It is an exciting time to join Ticketmaster as we are working towards aligning our technologies and products globally. What You Will Be Doing Work together with Principle and Lead Developers to suggest the right course of action to solve the problems at hand based on the architectures and best practices. Connect with a series of stakeholders to gather as much information as possible regarding the problem at hand (UX / Design / Product / PMO…etc.). Focus on building software, keeping in mind the main principles of performance, flexibility, and platform scalability. Ensure code is reliable, maintainable and fully tested. Focus on accessibility to ensure the site is inclusive of all our fans. Maintain and adopt code standards, patterns and best practices through pairing and code reviews. Have advanced troubleshooting techniques and resolve problems as they occur. Actively participate in gathering and validating technical requirements for the project. Seek opportunities to try out new ideas and solutions. Refactor code when needed. Monitor logs and identify issues. WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS) ReactJS and JavaScript You have expert knowledge of JavaScript, common design patterns and gotchas of the language You are up to date with the latest standards. You have expert knowledge of React and common libraries and frameworks in the React ecosystem such as Redux and Next.js You have an advanced knowledge of debugging and measuring performance of JavaScript applications. CSS You possess advanced understanding of Progressive enhancement as a design philosophy and deliver a first-class experience in restricted scenarios, serving up essential content and functionality to everyone and adding optional features as needed. You have advanced knowledge of the various layout specs such as flexbox and grid. You will be able to architect a highly flexible CSS architecture with theming at its core. You have detailed experience with cross-browser and device testing Accessibility You understand the importance of Accessibility and champion standards’ compliance. You will be able to liaise with design and UX to ensure accessibility is considered from the start of the development process. The components you build will be accessible for everyone, including those with the need to use assistive technologies. You are able to use tools to audit and fix accessibility issues and suggest improvements to the rest of the team. Automated Testing You have experience writing both unit and integration tests using libraries such as ‘react-testing-library’. You have experience writing end-to-end tests, Playwright and Cypress preferred but not essential. You have experience setting up testing frameworks and are able to share with the team the pros and cons of different types of testing (unit, integration, e2e, etc.). You (behavioural Skills) Working Professionally: You set high standards, committed to meeting customer needs, understand others' perspectives and seeks to make incremental improvements to performance. Working to Achieve Results: You show willingness to learn, are organised and methodical, monitoring progress of work and present yourself confidently. Working with others: You work cooperatively with colleagues, communicate clearly, accept and adapt to change Working Innovatively: You will be proactive and suggest improvements to improve delivery or service. Make connections, patterns and encourages a creative environment and aligns actions with wider goals and models. LIFE AT TICKETMASTER We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you. Our work is guided by our values: Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen. Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive EQUAL OPPORTUNITIES We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. Show more Show less

Job Summary: JOB DESCRIPTION – Senior Software Engineer Location: Gurugram, India Division: Ticketmaster India Contract Terms: Permanent, 45 hours per week THE TEAM A career at Ticketmaster will challenge and engage you. We support sports events, tournaments, shows and live performances, while connecting more passionate fans to these events. The atmosphere here is fun and a passion for live events is a common thread that ties us together. As a global and growing business, we can truly offer a world of opportunities to expand your skills and develop your career. THE JOB We are looking for a skilled and motivated full stack engineer to join the core engineering team of Ticketmaster Sport. This team is responsible for the development and optimization of a complete ticketing web platform used in multiple countries around the world. In the role of Senior Software Engineer, you will be responsible for analyzing requirements, developing new functionalities, integrations with 3rd party systems, optimizations, supporting and maintaining the existing web ticketing platform. What You Will Be Doing Design and develop new functionalities on existing ticketing platform. Participate in proofs of concepts, engineering, and implementation projects. Elicit and analyse requirements for new developments. Automate tasks (deployment processes) through specific tools and scripting. Assess and size effort associated with work backlog and participate in grooming. Write documentation and User-manuals to provide instructions to end users. Participate in and contribute to the daily, weekly, sprint cycle team ceremonies. Inform recommendations, of strategic projects to mature and improve the software. Troubleshoot, debug, and optimize existing functionalities of ticketing platform. Deploy application to different environments (QA, UAT, PROD) Provide mentoring to team members. Build, run and evaluate performance and load/stress tests. WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS) University degree in Computer Science or equivalent. Minimum 4 to 5 years’ work experience in a similar position Experience with large scale distributed systems a must. Spring Boot / Spring Java SE / EE platforms. JPA/Hibernate Experience in creating automated tests using Unit test, Integration test and End-2-End test. Experience designing and developing REST API’s. Object Oriented Analysis and Design. Excellent knowledge of SQL and relational databases (MSSQL) Proficient understanding of Git and its workflows. Experience with one or more front-end technologies such as HTML, DHTML, CSS, JSP, JavaScript, REACT and JavaScript frameworks (jQuery, Bootstrap) Experience with release management (i.e. Nexus, Gitlab, Maven) You (behavioural Skills) Work collaboratively with co-workers Attention to detail. Self-motivated Committed to continuous improvement. TICKETMASTER VALUES Reliability – We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen. Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team Integrity – We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent. Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive. EQUAL OPPORTUNITIES We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. CULTURE We’re fans who help fans everywhere get in to the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favourite artists, teams, and shows, and we continue to shape innovation every day. We’re not just selling tickets (though we do that better than anyone else), we’re enriching lives one incredible experience at a time. And we think that’s pretty amazing. If you’re passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you. We have a ‘Fan First’ mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the ‘Fan’ you will be part of a culture that supports and enriches the fan experience. Your work, our passion… delivering world class experiences – Fan First. Show more Show less

Job Summary: Title: Platform DevOps Engineer (100% REMOTE) Location: Remote (India) Who are we? Live Nation Entertainment is the world’s leading live entertainment and eCommerce company, comprised of four market leaders: Ticketmaster.com, Live Nation Concerts, Front Line Management Group and Live Nation Network. Ticketmaster.com is the global event ticketing leader and one of the world’s top five eCommerce sites, with over 26 million monthly unique visitors. Live Nation Concerts produces over 20,000 shows annually for more than 2,000 artists globally. Front Line is the world’s top artist management company, representing over 250 artists. These businesses power Live Nation Network, the leading provider of entertainment marketing solutions, enabling over 800 advertisers to tap into the 200 million consumers Live Nation delivers annually through its live event and digital platforms. For additional information, visit www.livenation.com/investors. Who are you? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! THE TEAM Core Data Services team is at the center of Data and Analytics initiatives. We are building a modern data platform to support enterprise data needs. Our mission and yours too should you choose to, is to empower and enable our data community of data engineers, data scientists, analysts, product teams and decision makers to create value. The Core Data Services team consists of Platform Engineering, Data Engineering, Data Enablement and Operations teams. We are building a highly functional, performant modern enterprise Data Lake while supporting our current data platforms, so the focus is on maximizing functionality, creating value and content/data assets, cost optimizations and usability of data delivery and services and all this is our measure of our success and defines us The Core Data Services Team! We are looking for a Data Engineer - Platform, You! What This Role Will Do This is a hands-on Platform Infrastructure role that will use their strong infrastructure and deployment automation skills to design, develop, deploy, and maintain testable, secure platforms and infrastructure that are easy and efficient to use. The platform would provide: The foundation of all critical software is built on. Security products for building the platform for data engineers. Ability to empower our product teams to take ownership of how they deliver software robustly and at scale. Participate in on-call rotations/Pagerduty for platform support. WHAT THIS PERSON WILL BRING: Strong hands-on experience with AWS. Hands on experience with All phases of the software and system development life cycle and agile methodologies. Hands on experience writing production software and automations in at least one general-purpose programming language (Python). Hands on experience building continuous integration(CI) with common tools such as GitHub Actions, Circle CI, Jenkins, and Tekton and experience building continuous deployment(CD) for both software and data architectures and adept with multiple deployment strategies like canary, blue-green deployments, etc. Hands on experience with infrastructure-as-code (IaC) technologies such as Terraform and Kubernetes, Docker or other containerization technologies. Hands on experience with runtime orchestrations like serverless, container orchestrations, batch and realtime event orchestration, etc. Agile development methodologies using the Atlassian suite: Jira, Confluence. Collaborate with cross-functional teams to deliver data solutions and provide technical support and guidance to team members. Stay up to date with the latest data engineering technologies and trends. Show more Show less

Job Summary: SENIOR SOFTWARE ENGINEER I (.Net) (T4) Location: New Delhi Division: Ticketmaster Sport International Engineering Line Manager: Andrew French Contract Terms: Permanent THE TEAM Ticketmaster Sport is the global leader in sports ticketing. From the smallest clubs to the biggest leagues and tournaments, we are trusted as their ticketing partner. You will be joining the Ticketmaster Sports International Engineering division which is dedicated to the creation and maintenance of industry standard ticketing software solutions. Our software is relied upon by our clients to manage and sell their substantial ticketing inventories. Our clients include some of the highest profile clubs and organisations in sport. Reliability, quality, and performance are expected by our clients. We provide an extensive catalogue of hosted services including back-office tooling, public-facing web sales channels, and other services and APIs. The team you will join is closely involved in all these areas. The Ticketmaster Sports International Engineering division comprises distributed software development teams working together in a highly collaborative environment. You will be joining our expanding engineering team based in New Delhi. THE JOB You will be joining a .Net development team as a Senior Engineer. The team you will be joining is responsible for all aspects of payment processing, finance, and loyalty schemes. This includes front-end user journeys taking customers from order confirmation to payment as well as all supporting back-end processes. In addition to card transactions, we support a wide range of payment providers such as PayPal, Karna, ApplePay and many more besides. Other payment methods such as finance and loyalty schemes are also in scope, with more options being added all the time. Systems include public-facing sales channels, back-office tooling and services accessed by external partners. There is a tremendous opportunity for you to make a difference. We are looking for engineers who can help us drive our platform forward from a technical point of view, and who are willing to take on new challenges and technologies. You will work closely with your team lead and will be responsible for hands-on software development to the highest standards of code quality and performance, as well as assisting in the planning and decision-making process. Expertise in Microsoft technologies - especially .Net - is vital, but we engage with many other technologies including Amazon Web Services, infrastructure as code, continuous deployment, and front-end technologies like React. WHAT YOU WILL BE DOING Hands-on full-stack software development, predominantly using Microsoft .Net (C#). Working collaboratively with a team of like-minded developers to design and deliver software solutions in an agile environment. Working effectively in an environment where collaboration with geographically distributed teams is essential. Documenting and demonstrating solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code. Contributing to the development of Continuous Deployment pipelines. Contributing to the development of Infrastructure as Code (IAC). Functioning in a collaborative environment with teams spread across the globe. WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS) Must have: .Net developer with 5-7 years hands-on experience in Web based application development. Sound knowledge of C#, ASP.Net MVC, ASP .Net Core, Web API. Experience in Windows Application Development using WPF Sound knowledge of OOP, Design Patterns and SOLID principles Experience with client-side technologies like HTML5, CSS3, JavaScript. Hands on experience in MS SQL or other relational databases. A deep understanding of Web protocols and standards (e.g. HTTP, REST). Hands on experience in Git version-control. Excellent Debugging / Troubleshooting skills. Nice to have: Experience of integrating with card (or other) payment systems. Knowledge of Payment Card Industry (PCI) standards and best practice. Experience with cloud platforms such as AWS will be an advantage. Experience with Terraform for IAC. Experience with .Net 6 or above. Experience working with GitLab CI pipelines. Experience with the project management and issue-tracking tool JIRA. Experience with Octopus Deploy, the automated deployment and release management tool. YOU (BEHAVIOURAL SKILLS) Excellent communication and interpersonal skills. We work with people all over the Globe using English as a shared language. As a senior engineer you will be expected to help managers make decisions by describing problems and proposing solutions. To be able to respond positively to challenge. Excellent problem-solving skills. Desire to take on responsibility and to grow as a software engineer. Enthusiasm for technology and a desire to communicate that to your fellow team members. The ability to pick up any ad-hoc technology and run with it. Continuous curiosity for new technologies on the horizon. LIFE AT TICKETMASTER We are proud to be a part of Live Nation Entertainment, the world s largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you. Our work is guided by our values: Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen. Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive EQUAL OPPORTUNITIES We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. Its talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Job Summary: Title: Platform Software Engineer (100% REMOTE) Location: Remote (India) Who are we? Live Nation Entertainment is the world’s leading live entertainment and eCommerce company, comprised of four market leaders: Ticketmaster.com, Live Nation Concerts, Front Line Management Group and Live Nation Network. Ticketmaster.com is the global event ticketing leader and one of the world’s top five eCommerce sites, with over 26 million monthly unique visitors. Live Nation Concerts produces over 20,000 shows annually for more than 2,000 artists globally. Front Line is the world’s top artist management company, representing over 250 artists. These businesses power Live Nation Network, the leading provider of entertainment marketing solutions, enabling over 800 advertisers to tap into the 200 million consumers Live Nation delivers annually through its live event and digital platforms. For additional information, visit www.livenation.com/investors. Who are you? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! THE TEAM Core Data Services team is at the center of Data and Analytics initiatives. We are building a modern data platform to support enterprise data needs. Our mission and yours too should you choose to, is to empower and enable our data community of data engineers, data scientists, analysts, product teams and decision makers to create value. The Core Data Services team consists of Platform Engineering, Data Engineering, Data Enablement and Operations teams. We are building a highly functional, performant modern enterprise Data Lake while supporting our current data platforms so the focus is on maximizing functionality, creating value and content/data assets, cost optimizations and usability of the data delivery and services and all this is our measure of our success and defines us The Core Data Services Team! We are looking for a Data Engineer - Platform, You! What This Role Will Do This is a hands-on software engineering role that will build highly secure and scalable API's and has automation skills to design, develop, deploy, and maintaining testable, secure API's. The platform would provide: The foundation of all critical software is built on. Security products for building the platform for data engineers. The ability to empower our product teams to take ownership of how they deliver software robustly and at scale. Participate in on-call rotations/Pagerduty for platform support. WHAT THIS PERSON WILL BRING: Strong hands-on API programming experience with one or many languages, preferably Python, DJango, Flask, etc and writing production software and automations. Hands on experience with system design, API development, testing, and operational stability Hands on experience building continuous integration (CI) with common tools such as GitHub Actions. Hands on experience utilizing AWS services, serverless, k8s, batch and real time event orchestration, etc. Hands on experience with All phases of the software and system development life cycle and agile methodologies like Jira, Confluence. Collaborate with cross-functional teams to deliver data solutions and provide technical support and guidance to team members. Stay up to date with the latest engineering technologies and trends. Show more Show less

Job Summary: WHO ARE YOU? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! THE ROLE As the Abuse Operations Engineering Lead, you'll be part of a mission critical team protecting the Ticketmaster platforms from abusive entities or those who deploy abusive digital behaviours designed to circumvent our controls that protect fair access to tickets. Abuse Operations is a centrally managed command and control centre for abuse investigations, escalations, policies, and tooling for all Ticketmaster properties systems. Abuse Operations Engineers must be able work independently across a broad tech stack, multi-task concurrent problems, perform triage and prioritization as necessary with discretion and pragmatic judgment. They provide expert coordination and perform analysis and remediation of abuse for supported products and services, maintaining a high standard from diagnostics and communication while driving to complete resolution. They actively reduce operational effort by creating/improving automation or working with Software Engineering teams to improve self-healing and self-service tooling, documentation, and processes. What This Role Will Do Provide 1st line support for all Ticketmaster abuse queries Perform on-call duty as part of a global team monitoring the availability and performance of the ticketing systems and APIs used by third-party services, as well as the various internal services and systems on which these interfaces depend. Resolve advanced issues and provide advanced troubleshooting for escalations. Provide Subject Matter Expertise to cross-functional teams on abuse issues, including strategy, issue troubleshooting, and product & tool requirements. Drive continuous improvements to our products, tools, configurations, APIs and processes by sharing learnings, constructive feedback, and design input with internal technical teams and integrators. Independently learn new technologies and master Ticketmaster ticketing platforms products and services to provide 'full stack' diagnostics to help determine the root cause of issues, and where appropriate help our integrators through their issues. Ensure runbooks, resolution responses, internal processes and integration documentation are up to date and to a high standard suitable for internal stakeholder usage. Work on automation to reduce toil What This Person Will Bring BA/BS degree in computer science or related field or relevant work experience in lieu of degree. Experience with bot detection and blocking systems. Troubleshooting skills ranging from diagnosing low-level request issues to large-scale issues with correlating data between various third-party partners and in-house systems Proficiency in Bash/Python/Go etc for operations scripts and text processing. Working knowledge of HTTP protocol and basic web systems, and analysis tools such as Splunk and Kibana/ELK stack, and database products (Oracle/MySQL/DataBricks/Snowflake/etc.) Experience working with a 24/7 shift based team. Experience in a global, fast-paced environment, resolving multiple interrupt-driven priorities simultaneously Passionate and motivated, resourceful, innovative, forward-thinking Strong English language communication skills and the ability to collaborate closely with remote team members Ability to work with autonomy while ensuring that new knowledge is shared with technology teams Committed and able to adapt quickly Embrace continuous learning and continuous improvement

As the Abuse Operations Engineering Lead, you'll be part of a mission critical team protecting the Ticketmaster platforms from abusive entities or those who deploy abusive digital behaviours designed to circumvent our controls that protect fair access to tickets. Abuse Operations is a centrally managed command and control centre for abuse investigations, escalations, policies, and tooling for all Ticketmaster properties systems. Abuse Operations Engineers must be able work independently across a broad tech stack, multi-task concurrent problems, perform triage and prioritization as necessary with discretion and pragmatic judgment. They provide expert coordination and perform analysis and remediation of abuse for supported products and services, maintaining a high standard from diagnostics and communication while driving to complete resolution. They actively reduce operational effort by creating/improving automation or working with Software Engineering teams to improve self-healing and self-service tooling, documentation, and processes. WHAT THIS ROLE WILL DO Provide 1st line support for all Ticketmaster abuse queries Perform on-call duty as part of a global team monitoring the availability and performance of the ticketing systems and APIs used by third-party services, as we'll as the various internal services and systems on which these interfaces depend. Resolve advanced issues and provide advanced troubleshooting for escalations. Provide Subject Matter Expertise to cross-functional teams on abuse issues, including strategy, issue troubleshooting, and product & tool requirements. Drive continuous improvements to our products, tools, configurations, APIs and processes by sharing learnings, constructive feedback, and design input with internal technical teams and integrators. Independently learn new technologies and master Ticketmaster ticketing platforms products and services to provide full stack diagnostics to help determine the root cause of issues, and where appropriate help our integrators through their issues. Ensure runbooks, resolution responses, internal processes and integration documentation are up to date and to a high standard suitable for internal stakeholder usage. Work on automation to reduce toil WHAT THIS PERSON WILL BRING BA/BS degree in computer science or related field or relevant work experience in lieu of degree. Experience with bot detection and blocking systems. Troubleshooting skills ranging from diagnosing low-level request issues to large-scale issues with correlating data between various third-party partners and in-house systems Proficiency in Bash/Python/Go etc for operations scripts and text processing. Working knowledge of HTTP protocol and basic web systems, and analysis tools such as Splunk and Kibana/ELK stack, and database products (Oracle / MySQL / DataBricks / Snowflake / etc) Experience working with a 24/7 shift based team. Experience in a global, fast-paced environment, resolving multiple interrupt-driven priorities simultaneously Passionate and motivated, resourceful, innovative, forward-thinking Strong English language communication skills and the ability to collaborate closely with remote team members Ability to work with autonomy while ensuring that new knowledge is shared with technology teams Committed and able to adapt quickly Embrace continuous learning and continuous improvement

We are looking for a Senior Data Engineer with a strong background in machine learning infrastructure , data pipeline development , and collaboration with data scientists to drive the deployment and scalability of advanced analytics and AI solutions. You will play a pivotal role in building and optimizing data systems that power ML models, dashboards, and strategic insights across the company. Key Responsibilities: Design, develop, and optimize scalable data pipelines and ETL/ELT processes to support ML workflows and analytics. Collaborate with data scientists to operationalize machine learning models in production environments (batch, real-time). Build and maintain data lakes, data warehouses, and feature stores using modern cloud technologies (eg, AWS/GCP/Azure, Snowflake, Databricks). Implement and maintain ML infrastructure, including model versioning, CI/CD for ML, and monitoring tools (MLflow, Airflow, Kubeflow, etc). Develop and enforce data quality, governance, and security standards. Troubleshoot data issues and support the lifecycle of model development to deployment. Partner with software engineers and DevOps teams to ensure data systems are robust, scalable, and secure. Mentor junior engineers and provide technical leadership on data and ML infrastructure. Qualifications: Required: 5+ years of experience in data engineering, ML infrastructure, or a related field. Proficient in Python, SQL, and big data processing frameworks (Spark, Flink, or similar). Experience with orchestration tools like Apache Airflow, Prefect, or Luigi. Hands-on experience deploying and managing machine learning models in production. Deep knowledge of cloud platforms (AWS, GCP, or Azure) and containerization (Docker, Kubernetes). Familiarity with CI/CD tools for data and ML pipelines. Experience with version control, testing, and reproducibility in data workflows. Preferred: Experience with feature stores (eg, Feast), ML experiment tracking (eg, MLflow), and monitoring solutions. Background in supporting NLP, computer vision, or time-series ML models. Strong communication skills and ability to work cross-functionally with data scientists, analysts, and engineers. bachelors or masters degree in Computer Science, Data Engineering, or a related field.

Job Summary: SENIOR SOFTWARE ENGINEER I (.Net) (T4) Location: New Delhi Division: Ticketmaster Sport International Engineering Contract Terms: Permanent THE TEAM Ticketmaster Sport is the global leader in sports ticketing. From the smallest clubs to the biggest leagues and tournaments, we are trusted as their ticketing partner. You will be joining the Ticketmaster Sports International Engineering division which is dedicated to the creation and maintenance of industry standard ticketing software solutions. Our software is relied upon by our clients to manage and sell their substantial ticketing inventories. Our clients include some of the highest profile clubs and organisations in sport. Reliability, quality, and performance are expected by our clients. We provide an extensive catalogue of hosted services including back-office tooling, public-facing web sales channels, and other services and APIs. The team you will join is closely involved in all these areas. The Ticketmaster Sports International Engineering division comprises distributed software development teams working together in a highly collaborative environment. You will be joining our expanding engineering team based in New Delhi. THE JOB You will be joining a .Net development team as a Senior Engineer. The team you will be joining is responsible for all aspects of payment processing, finance, and loyalty schemes. This includes front-end user journeys taking customers from order confirmation to payment as well as all supporting back-end processes. In addition to card transactions, we support a wide range of payment providers such as PayPal, Karna, ApplePay and many more besides. Other payment methods such as finance and loyalty schemes are also in scope, with more options being added all the time. Systems include public-facing sales channels, back-office tooling and services accessed by external partners. There is a tremendous opportunity for you to make a difference. We are looking for engineers who can help us drive our platform forward from a technical point of view, and who are willing to take on new challenges and technologies. You will work closely with your team lead and will be responsible for hands-on software development to the highest standards of code quality and performance, as well as assisting in the planning and decision-making process. Expertise in Microsoft technologies - especially .Net – is vital, but we engage with many other technologies including Amazon Web Services, infrastructure as code, continuous deployment, and front-end technologies like React. What You Will Be Doing Hands-on full-stack software development, predominantly using Microsoft .Net (C#). Working collaboratively with a team of like-minded developers to design and deliver software solutions in an agile environment. Working effectively in an environment where collaboration with geographically distributed teams is essential. Documenting and demonstrating solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code. Contributing to the development of Continuous Deployment pipelines. Contributing to the development of Infrastructure as Code (IAC). Functioning in a collaborative environment with teams spread across the globe. WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS) Must have: .Net developer with 5-7 years hands-on experience in Web based application development. Sound knowledge of C#, ASP.Net MVC, ASP .Net Core, Web API. Experience in Windows Application Development using WPF Sound knowledge of OOP, Design Patterns and SOLID principles Experience with client-side technologies like HTML5, CSS3, JavaScript. Hands on experience in MS SQL or other relational databases. A deep understanding of Web protocols and standards (e.g. HTTP, REST). Hands on experience in Git version-control. Excellent Debugging / Troubleshooting skills. Nice to have: Experience of integrating with card (or other) payment systems. Knowledge of Payment Card Industry (PCI) standards and best practice. Experience with cloud platforms such as AWS will be an advantage. Experience with Terraform for IAC. Experience with .Net 6 or above. Experience working with GitLab CI pipelines. Experience with the project management and issue-tracking tool JIRA. Experience with Octopus Deploy, the automated deployment and release management tool. You (behavioural Skills) Excellent communication and interpersonal skills. We work with people all over the Globe using English as a shared language. As a senior engineer you will be expected to help managers make decisions by describing problems and proposing solutions. To be able to respond positively to challenge. Excellent problem-solving skills. Desire to take on responsibility and to grow as a software engineer. Enthusiasm for technology and a desire to communicate that to your fellow team members. The ability to pick up any ad-hoc technology and run with it. Continuous curiosity for new technologies on the horizon. LIFE AT TICKETMASTER We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you. Our work is guided by our values: Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen. Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive EQUAL OPPORTUNITIES We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Job Summary: Job Title: Senior Data Engineer – Machine Learning & Data Engineering Location: Gurgaon [IND] Department: Data Engineering / Data Science Employment Type: Full-Time YoE: 5-10 About the Role: We are looking for a Senior Data Engineer with a strong background in machine learning infrastructure , data pipeline development , and collaboration with data scientists to drive the deployment and scalability of advanced analytics and AI solutions. You will play a pivotal role in building and optimizing data systems that power ML models, dashboards, and strategic insights across the company. Key Responsibilities: Design, develop, and optimize scalable data pipelines and ETL/ELT processes to support ML workflows and analytics. Collaborate with data scientists to operationalize machine learning models in production environments (batch, real-time). Build and maintain data lakes, data warehouses, and feature stores using modern cloud technologies (e.g., AWS/GCP/Azure, Snowflake, Databricks). Implement and maintain ML infrastructure, including model versioning, CI/CD for ML, and monitoring tools (MLflow, Airflow, Kubeflow, etc.). Develop and enforce data quality, governance, and security standards. Troubleshoot data issues and support the lifecycle of model development to deployment. Partner with software engineers and DevOps teams to ensure data systems are robust, scalable, and secure. Mentor junior engineers and provide technical leadership on data and ML infrastructure. Qualifications: Required: 5+ years of experience in data engineering, ML infrastructure, or a related field. Proficient in Python, SQL, and big data processing frameworks (Spark, Flink, or similar). Experience with orchestration tools like Apache Airflow, Prefect, or Luigi. Hands-on experience deploying and managing machine learning models in production. Deep knowledge of cloud platforms (AWS, GCP, or Azure) and containerization (Docker, Kubernetes). Familiarity with CI/CD tools for data and ML pipelines. Experience with version control, testing, and reproducibility in data workflows. Preferred: Experience with feature stores (e.g., Feast), ML experiment tracking (e.g., MLflow), and monitoring solutions. Background in supporting NLP, computer vision, or time-series ML models. Strong communication skills and ability to work cross-functionally with data scientists, analysts, and engineers. Bachelor’s or Master’s degree in Computer Science, Data Engineering, or a related field.

Job Summary: Senior Engineer 2 (SDET) Location: New Delhi Division: Ticketmaster Sport International Engineering Line Manager: Andrew French Contract Terms: Permanent THE TEAM Ticketmaster Sport is the global leader in sports ticketing. From the smallest clubs to the biggest leagues and tournaments, we are trusted as their ticketing partner. You will be joining the Ticketmaster Sports International Engineering division which is dedicated to the creation and maintenance of industry standard ticketing software solutions. Our software is relied upon by our clients to manage and sell their substantial ticketing inventories. Our clients include some of the highest profile clubs and organisations in sport. Reliability, quality, and performance are expected by our clients. We provide an extensive catalogue of hosted services including back-office tooling, public-facing web sales channels, and other services and APIs. The team you will join is closely involved in all these areas. The Ticketmaster Sports International Engineering division comprises distributed software development teams working together in a highly collaborative environment. You will be joining our expanding engineering team based in New Delhi. THE JOB You will be joining a Microsoft .Net development team as a Senior Quality Assurance Engineer. The team you will be joining is responsible for data engineering in the Sport platform. This includes developing back-end systems which integrate with other internal Ticketmaster systems, as well as with our external business partners. You will be required to work with event-driven systems, message queueing, API development, and much more besides. There is a tremendous opportunity for you to make a difference. We are looking for QA engineers who can help us drive our platform forward from a quality assurance point of view, as well as act as a mentor for more junior members of the team. You will be working very closely with the team lead to ensure the quality of our software and to assist in the planning and decision-making process. Apart from standard manual testing activities you will help improve our automated test suites, as well as be involved with performance testing. In essence, your job will be to ensure our software solutions are of the highest quality, robustness, and performance. What You Will Be Doing Design, build, and maintain scalable and reusable test automation frameworks using C# .Net and Selenium. Collaborate with developers, product managers, and QA to understand requirements and build comprehensive test plans. Defining, developing, and implementing quality assurance practices and procedures and test plans. Create, execute, and maintain automated functional, regression, integration and performance tests. Ensure high code quality and testing standards across the team through code reviews and best practices. Investigate test failures, diagnose bugs and file detailed bug reports Producing test and quality reports. Integrate test automation with CI/CD pipelines (GitLab, Azure Devops, Jenkins). Operating effectively within an organisation with teams spread across the globe. Working effectively within a dynamic team environment to define and advocate for QA standards and best practices to ensure the highest level of quality. Technical Skills Must have: 5+ years of experience in test automation development, preferably in an SDET role Strong hands-on experience with C# .Net and Selenium Webdriver. Experience in tools like NUnit, Specflow, or similar test libraries. Solid understanding of object-oriented programming (OOP) and software design principles. Experience developing and maintaining custom automation frameworks from scratch. Proficiency in writing clear, concise and comprehensive test cases and test plans. Experience of working in scrum teams within Agile methodology. Experience in developing regression and functional test plans, managing defects. Understand Business requirements and identify scenarios of Automated and manual testing Experience in performance testing using Gatling. Experience working with Git CI/CD pipelines. Experience with web service e.g. RESTful services testing including test automation with Rest Assured/Postman. Be proficient working with relational databases such as MSSQL or other relational databases. A deep understanding of Web protocols and standards (e.g. HTTP, REST). Strong problem-solving mindset and a detail-oriented mindset. Nice to have: Exposure to performance testing tools Testing enterprise applications deployed to cloud environments such as AWS. Experience on static code analysis tools like SonarQube etc. Building test infrastructures using containerisation technologies such as Docker and working with continuous delivery or continuous release pipelines. Experience in microservice development. Experience with Octopus Deploy. Experience with TestRail. Experience with event-driven architectures, messaging patterns and practices. Experience with Kafka, AWS SQS or other similar technologies. You (behavioural Skills) Excellent communication and interpersonal skills. We work with people all over the Globe using English as a shared language. As a senior engineer you will be expected to help managers make decisions by describing problems and proposing solutions. To be able to respond positively to challenge. Excellent problem-solving skills. Desire to take on responsibility and to grow as a quality assurance software engineer. Enthusiasm for technology and a desire to communicate that to your fellow team members. The ability to pick up any ad-hoc technology and run with it. Continuous curiosity for new technologies on the horizon. LIFE AT TICKETMASTER We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you. Our work is guided by our values: Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen. Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive EQUAL OPPORTUNITIES We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

You will be joining Ticketmaster, the world's leading ticketing company that is dedicated to promoting live events. Ticketmaster's innovative data marketing platforms and services make it possible for fans to easily access tickets and events worldwide. Working in a collaborative environment at Ticketmaster will present you with constant challenges and opportunities to devise creative solutions that enhance the fan experience globally. The company values its employees, their well-being, and the communities in which it operates. Ticketmaster is deeply committed to fostering a diverse and inclusive workplace where you are encouraged to bring your authentic self. As a 3D Modeler at Ticketmaster, you will be responsible for creating architectural models using 3D Max, Poly Modeling techniques, V-ray rendering, and Photoshop. A strong understanding of architecture, V-ray, various file formats, and project structures is essential for this role. Experience in low poly modeling for gaming purposes and excellent communication skills are also required. Desired but not mandatory qualifications include previous experience with 3D Max, knowledge of game programming using Unity, and familiarity with 3D Max scripting. If you are passionate about creating visually stunning architectural models and contributing to the live events industry, this role at Ticketmaster offers a supportive and inclusive work environment where your skills and creativity will be valued.,