Job Overview:
We are seeking a proactive and relationship-focused Provider Global Engagement Specialist to join our remote team. In this role, you will serve as a key liaison between Wellnite and our global network of mental health providers. You’ll be responsible for building and nurturing relationships, monitoring engagement levels, and working across teams to ensure providers feel supported, empowered, and aligned with our mission.
Key Responsibilities:
- Engagement & Outreach: Build trusted relationships with providers through timely communication, regular check-ins, and consistent support, addressing challenges and celebrating successes.
- Activity Monitoring: Track and maintain accurate records of provider engagement, communication history, and session activity using internal tools like Airtable and CRM systems.
- Proactive Support: Identify disengaged or inactive providers, reach out to understand blockers, and offer tailored support to encourage re-engagement.
- Data-Driven Decision-Making: Maintain and update dashboards or reports, sharing weekly insights on engagement trends, risks, and opportunities within the provider network.
- Cross-Functional Collaboration: Partner with Credentialing, Scheduling, Support, and Marketing teams to ensure a smooth, coordinated, and responsive provider experience.
- Process Optimization: Identify pain points and propose workflow improvements for provider communications, support systems, and engagement strategies.
- Retention & Relationship Building: Foster a culture of connection, recognition, and feedback to increase provider satisfaction and long-term retention.
Qualifications:
- Experience: 2+ years in provider engagement, customer success, account management, or healthcare coordination.
- Skills: Excellent communication, organization, and interpersonal skills. Strong attention to detail and ability to manage multiple workflows.
- Tech-Savvy: Proficiency in tools such as Airtable, Intercom, Slack, or similar CRM and data management platforms.
- Remote Experience: Comfortable working independently in a fully remote, fast-paced environment.
- Knowledge of Industry: Experience or strong interest in mental health, healthcare, or telehealth is a plus.
- Problem Solver: Comfortable taking initiative, troubleshooting issues, and thinking creatively to support engagement.
Why Join Wellnite?
- Impact: Be part of a company that is making a meaningful difference in mental health care and people's wellbeing.
- Growth: Join a fast-growing company with opportunities for career advancement.
- Flexibility: Enjoy the benefits of working remotely with a flexible schedule.
- Supportive Culture: Work in a collaborative environment where your contributions are valued.
How to Apply:
If you’re passionate about mental health and excited about the opportunity to help grow our provider network, we’d love to hear from you! Please submit your resume and a brief cover letter outlining your qualifications and why you’re interested in joining Wellnite.
Wellnite is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
