Insurance Ops

About Wellnite

Wellnite is a digital mental health company on a mission to make high-quality mental health care accessible, affordable, and stigma-free. We support clients across the country by connecting them with licensed therapists, psychiatrists, and coaches through a seamless, tech-enabled experience. We partner with leading insurance providers and empower our network of mental health professionals with the tools they need to focus on what matters most—care.

The Role

We’re looking for a sharp, organized, and proactive Insurance Operations Specialist to join our growing team. You’ll play a key role in making sure our insurance workflows—from claims to credentialing—run smoothly and efficiently. Your work will directly impact how quickly our providers are reimbursed, how clients access care, and how Wellnite scales its operations.

This role is perfect for someone who’s comfortable navigating insurance systems, digging into data, and solving problems in a fast-paced, mission-driven environment.

What You’ll Do

• Support provider credentialing and contract setups with payors (e.g. Optum, Cigna, Florida Blue, Carelon...).
• Maintain accurate insurance records, NPI data, and compliance documentation.
• Communicate with insurance companies to troubleshoot issues and clarify discrepancies.

What We’re Looking For

• 2+ years of experience in insurance operations, RCM, or provider credentialing (preferably in mental health or healthcare tech).
• Strong understanding of claims submission, EDI, ERA/EFT, and payor requirements.
• Experience using tools like Availity, CAQH, SimplePractice/Kareo (or similar EHR/RCM platforms).
• Excellent organizational skills and attention to detail.
• Self-starter attitude with the ability to thrive in a fast-changing environment.
• Bonus: Experience working with providers in multiple U.S. states or across multiple payors.

Why You’ll Love Working Here

• Mission-driven team passionate about mental health access
• Fully remote, flexible work environment
• Competitive compensation and opportunities for growth
• Make a real impact in the lives of providers and clients across the country