Engagement Operations Specialist

About Wellnite:

Wellnite is a digital mental health platform on a mission to make high-quality mental healthcare accessible, affordable, and empowering for both clients and providers. We offer telehealth services, provider tools, and a global digital practice network to support mental health professionals and the people they care for.

We’re looking for a dedicated, empathetic, and detail-oriented Provider Engagement Specialist

What You’ll Do:

• Serve as the main point of contact for our network of therapists, counselors, coaches, and mental health professionals.
• Onboard new providers and guide them through setup, credentialing, scheduling, billing preferences, and platform use.
• Proactively check in with providers to ensure high satisfaction and gather feedback to improve engagement and retention.
• Coordinate closely with Operations, Member Success, and Product teams to resolve issues or escalate provider needs.
• Host occasional webinars, workshops, or virtual coffee hours to build community and increase engagement.
• Track provider engagement metrics (e.g., activity, session volume, responsiveness) and help design strategies to boost participation.
• Assist in the creation of provider-facing resources, communications, and updates about new features or platform changes.
• Support incentive and recognition programs (e.g., “Earn Wellbits,” referral rewards, training badges).
• Troubleshoot and resolve questions related to billing, scheduling, documentation, and session policies.

Who You Are:

• 2+ years of experience in provider relations, customer success, account management, healthcare operations, or related roles.
• Excellent interpersonal and communication skills—empathetic, clear, and professional.
• Familiarity with healthcare or mental health environments preferred (e.g., telehealth, EHR, insurance).
• Tech-savvy and comfortable learning new digital platforms (Slack, Airtable, Zoom, Stripe, etc.).
• Strong organizational skills with the ability to manage multiple conversations and tasks simultaneously.
• Problem-solver with a proactive, solutions-focused attitude.
• Passionate about mental health and aligned with Wellnite’s mission and values.

Why You’ll Love Working Here:

• Mission-driven team making a real impact in mental healthcare
• Work From Home
• Opportunity to grow in a fast-paced startup environment
• Creative freedom to help shape the provider experience and community
• Supportive and inclusive culture