About Wellnite Wellnite is a digital mental health company on a mission to make high-quality mental health care accessible, affordable, and stigma-free. We support clients across the country by connecting them with licensed therapists, psychiatrists, and coaches through a seamless, tech-enabled experience. We partner with leading insurance providers and empower our network of mental health professionals with the tools they need to focus on what matters most—care. The Role We’re looking for a sharp, organized, and proactive Insurance Operations Specialist to join our growing team. You’ll play a key role in making sure our insurance workflows—from claims to credentialing—run smoothly and efficiently. Your work will directly impact how quickly our providers are reimbursed, how clients access care, and how Wellnite scales its operations. This role is perfect for someone who’s comfortable navigating insurance systems, digging into data, and solving problems in a fast-paced, mission-driven environment. What You’ll Do Support provider credentialing and contract setups with payors (e.g. Optum, Cigna, Florida Blue, Carelon...). Maintain accurate insurance records, NPI data, and compliance documentation. Communicate with insurance companies to troubleshoot issues and clarify discrepancies. What We’re Looking For 2+ years of experience in insurance operations, RCM, or provider credentialing (preferably in mental health or healthcare tech). Strong understanding of claims submission, EDI, ERA/EFT, and payor requirements. Experience using tools like Availity, CAQH, SimplePractice/Kareo (or similar EHR/RCM platforms). Excellent organizational skills and attention to detail. Self-starter attitude with the ability to thrive in a fast-changing environment. Bonus: Experience working with providers in multiple U.S. states or across multiple payors. Why You’ll Love Working Here Mission-driven team passionate about mental health access Fully remote, flexible work environment Competitive compensation and opportunities for growth Make a real impact in the lives of providers and clients across the country
Wellnite is a U.S.-based mental health platform committed to providing affordable and accessible mental health care. We offer virtual therapy, psychiatry, and medication management services—improving the lives of thousands of patients across the U.S. As we expand our operations, we are seeking a Billing & Insurance Verification Specialist based in Vietnam who can align with U.S. time zones to support our billing operations and insurance coordination. 📌 Role Summary As a Billing & Insurance Verification Specialist , you will be the key point of contact between Wellnite and U.S. insurance providers. Your job is to verify insurance benefits, resolve billing issues, and ensure patients receive accurate coverage information. This is a phone-heavy role that requires fluency in English and comfort speaking with U.S.-based insurance companies. 🔍 Key Responsibilities Insurance Verification Call U.S. insurance companies to verify member eligibility and mental health benefits. Confirm coverage details, including copays, deductibles, coinsurance, and telehealth coverage. Document and update insurance information in our internal systems accurately. Claims Support Support the billing team with claim follow-ups, including rejections, denials, and underpayments. Assist with prior authorization processes when needed. Investigate discrepancies between insurance responses and patient-reported information. Internal Collaboration Communicate with U.S.-based clinical and operational teams about insurance statuses. Share real-time updates on billing issues and solutions. ✔ Requirements Located in Vietnam and able to work full-time during U.S. business hours (either PST or EST preferred). Excellent English communication skills , especially over the phone. At least 2 years of experience in U.S. medical billing or insurance verification. Experience calling and interacting with U.S. health insurance providers . Strong attention to detail and ability to document information thoroughly. Familiarity with HIPAA guidelines and patient privacy standards. 💡 Nice to Have Previous experience in U.S.-based telehealth or mental health services. Knowledge of EHR or billing systems like Kareo, SimplePractice, or similar. Experience with Slack, Google Workspace, and other remote tools. Willingness to grow into a leadership or training role over time.
About Wellnite: Wellnite is reimagining mental healthcare through cutting-edge technology. Our mission is to make high-quality mental health support universally accessible by combining licensed care, innovative AI tools, and seamless digital experiences. Our newest focus is on scaling our AI-powered SuperCoach —a mobile companion that helps users manage their mental health through personalized, intelligent support. We’re looking for a Product Manager who thrives at the intersection of mobile UX, AI, and product-led growth. Your role will be to lead the development and distribution strategy of our AI mobile app—ensuring it reaches the right users, delivers meaningful outcomes, and drives continuous engagement. What You’ll Do: Drive distribution strategy across app stores, web, Slack, and B2B partnerships to expand access and visibility. Work closely with engineering, design, and AI teams to deliver features that feel magical, human, and clinically informed. Collaborate with marketing and growth teams to optimize onboarding flows, referral mechanics, and in-app engagement loops. Define and track success metrics across acquisition, usage, conversion, and feedback. Conduct user research and usability testing to inform product decisions and prioritize what matters most. Launch experiments to drive app adoption and deepen daily usage, while ensuring compliance with privacy and healthcare regulations (HIPAA, COPPA, GDPR). Explore integrations with Slack, employer benefits platforms, and third-party health tools to extend SuperCoach’s reach. Help position Wellnite’s mobile experience as a category-defining mental health solution for individuals and organizations. Who You Are: 3+ years of product management experience, ideally in mobile apps, digital health, or AI-driven consumer tools. You’ve successfully shipped and scaled mobile products with measurable user growth and engagement. Deep understanding of product-led growth principles, mobile UX best practices, and app store optimization (ASO). You’re data-savvy—comfortable setting KPIs, using analytics tools, and iterating based on user behavior. Strong communicator and cross-functional collaborator who thrives in fast-moving, startup environments. You have a genuine interest in mental health, wellness, and the power of AI to empower people. Bonus points for: Experience integrating AI/LLMs (e.g., OpenAI, voice AI, sentiment analysis) Launching apps across multiple geographies and regulatory environments Prior work in B2B2C environments or partnerships (e.g., benefits platforms, Slack apps) Why Wellnite: Help build the future of mental health with purpose-driven teammates Work on a product that blends AI, clinical care, and delightful UX Work from home with a collaborative, transparent culture Influence product and strategy decisions from day one
About Wellnite: Wellnite is a digital mental health platform on a mission to make high-quality mental healthcare accessible, affordable, and empowering for both clients and providers. We offer telehealth services, provider tools, and a global digital practice network to support mental health professionals and the people they care for. We’re looking for a dedicated, empathetic, and detail-oriented Provider Engagement Specialist to join our fast-growing team. In this role, you’ll be the bridge between our network of mental health providers and the broader Wellnite team—ensuring providers feel supported, heard, and set up for success on our platform. What You’ll Do: Serve as the main point of contact for our network of therapists, counselors, coaches, and mental health professionals. Onboard new providers and guide them through setup, credentialing, scheduling, billing preferences, and platform use. Proactively check in with providers to ensure high satisfaction and gather feedback to improve engagement and retention. Coordinate closely with Operations, Member Success, and Product teams to resolve issues or escalate provider needs. Host occasional webinars, workshops, or virtual coffee hours to build community and increase engagement. Track provider engagement metrics (e.g., activity, session volume, responsiveness) and help design strategies to boost participation. Assist in the creation of provider-facing resources, communications, and updates about new features or platform changes. Support incentive and recognition programs (e.g., “Earn Wellbits,” referral rewards, training badges). Troubleshoot and resolve questions related to billing, scheduling, documentation, and session policies. Who You Are: 2+ years of experience in provider relations, customer success, account management, healthcare operations, or related roles. Excellent interpersonal and communication skills—empathetic, clear, and professional. Familiarity with healthcare or mental health environments preferred (e.g., telehealth, EHR, insurance). Tech-savvy and comfortable learning new digital platforms (Slack, Airtable, Zoom, Stripe, etc.). Strong organizational skills with the ability to manage multiple conversations and tasks simultaneously. Problem-solver with a proactive, solutions-focused attitude. Passionate about mental health and aligned with Wellnite’s mission and values. Why You’ll Love Working Here: Mission-driven team making a real impact in mental healthcare Work From Home Opportunity to grow in a fast-paced startup environment Creative freedom to help shape the provider experience and community Supportive and inclusive culture
🧠 About Wellnite Wellnite is a next-generation digital mental health platform making high-quality care accessible through technology. We empower licensed providers with modern tools, enabling clients to find care seamlessly. From therapy and psychiatry to AI coaching and content, we’re reimagining the full-stack experience of mental health. We’re scaling rapidly across the U.S. and globally—working with major insurance payers, launching AI-powered wellness tools, and expanding our reach via social, paid media, and SEO. 🎯 About the Role We’re looking for a Digital Ads & Tracking Specialist who thrives at the intersection of marketing and analytics. You’re someone who not only understands how to launch and optimize paid campaigns—but also loves setting up attribution flows, custom event tracking, and clean data pipelines. You’ll work closely with our Growth, Product, and Engineering teams to ensure we can track and scale paid campaigns across platforms like Meta (Facebook/Instagram), TikTok, Google Ads, and more. 🛠 Responsibilities Implement and maintain tracking infrastructure using Google Tag Manager , Meta Pixel , TikTok Pixel , Google Ads Conversion Tracking , and LinkedIn Insight Tag Set up UTMs, custom events, and conversion goals to map full-funnel behavior (e.g., from ad click → landing page → sign-up → therapy session) Troubleshoot broken pixels, duplicate events, and cross-platform data inconsistencies Collaborate with content and design team to ensure creatives are tag-ready and funnel-optimized Set up A/B tests for landing pages and ads, ensuring tracking consistency Build dashboards (Google Looker Studio or similar) for real-time campaign performance Provide input on growth experiments and funnel optimization strategies ✅ Requirements 2+ years of hands-on experience with performance marketing and tracking setup Advanced knowledge of Google Tag Manager (custom HTML tags, triggers, data layer logic) Deep experience with Meta Pixel , TikTok Pixel , and Google Ads tracking Fluent in UTM conventions and able to design end-to-end tracking frameworks Strong familiarity with landing page and funnel tools (e.g., Webflow, Instapage, Unbounce) Comfortable setting up GA4 events and mapping conversion flows Analytical mindset with comfort working in dashboards and spreadsheets Familiarity with HIPAA-safe practices for tracking health-related user journeys (a plus) 💡 Bonus Points If You Have experience scaling healthcare or wellness-related ads Have worked in a mental health or telehealth startup environment Are familiar with tools like Segment, Mixpanel, or Customer.io Can write simple JavaScript for tracking/debugging purposes Have experience integrating ads with CRM (e.g., HubSpot, Airtable, Intercom) 💙 Mission-driven culture with real impact in people’s lives Flexible hours and remote-first team Startup velocity with room for growth Opportunity to work with a cross-functional, high-output team Transparency and autonomy in decision-making
About Wellnite: Wellnite is an innovative digital mental health platform on a mission to make high-quality mental healthcare accessible and affordable worldwide. We empower companies to support their employees’ mental health through modern, tech-enabled solutions, including on-demand therapy, coaching, and AI-powered self-care tools. Role Overview: We’re seeking a driven Sales Development Representative (SDR) to help expand Wellnite’s footprint in the employee benefits space. In this role, you’ll focus on outbound prospecting, engaging HR leaders, benefits managers, and executive stakeholders to introduce Wellnite as a key solution in their employee benefits offering. Key Responsibilities: Identify and research target accounts within the Fortune 500 segment. Conduct outbound outreach via email, phone, LinkedIn, and social selling to generate qualified leads. Engage HR, People Operations, and Benefits leaders to understand their employee wellness needs. Clearly communicate Wellnite’s value proposition as a modern, accessible mental health solution. Schedule discovery calls and demos for the Account Executive team. Manage pipeline and activities in the CRM system (HubSpot/Salesforce). Collaborate with marketing to refine messaging and improve lead generation strategies. Achieve and exceed monthly KPIs (calls, emails, meetings booked). Requirements: 1-3 years of B2B sales or lead generation experience, ideally in employee benefits, healthcare, or SaaS. Strong understanding of the HR and employee benefits ecosystem is a plus. Excellent communication and interpersonal skills. Proactive, organized, and highly goal-oriented. Familiarity with CRM tools and outbound sales platforms. Passion for mental health and wellbeing is preferred. Why Join Wellnite? Opportunity to work with a mission-driven, high-growth startup. Competitive base salary + commission structure. Wellnite Specialized AI mental health support. Remote-first culture with flexible work hours.
About Wellnite: Wellnite is a digital mental healthcare platform revolutionizing how companies support employee mental health. We partner with employers, including Fortune 500 companies, to deliver accessible, affordable, and high-quality mental healthcare through therapy, coaching, and AI-powered tools. Position Overview: We’re seeking a proactive and client-focused Account Manager to nurture relationships with our corporate partners. In this role, you’ll serve as the primary point of contact for HR leaders and benefits stakeholders, ensuring our clients successfully integrate Wellnite’s services into their employee benefits offerings and that employees receive the highest level of support. Key Responsibilities: Own and manage post-sale relationships with employer clients, including Fortune 500 companies. Act as the primary contact for HR, People, and Benefits teams, ensuring high client satisfaction. Lead client onboarding, implementation, and training processes. Develop and execute strategies to drive employee engagement with Wellnite’s platform. Monitor account health and proactively address risks to retention or satisfaction. Collaborate with Sales, Product, and Marketing teams to meet client goals. Identify upsell and cross-sell opportunities and support renewal discussions. Prepare and deliver quarterly business reviews (QBRs) and performance reports. Advocate for client needs internally to enhance service delivery. Requirements: 3+ years of experience in Account Management, Client Success, or Partnerships, preferably in healthcare, benefits, or SaaS. Strong relationship-building skills with senior HR, Benefits, and People leaders. Ability to translate client needs into strategic action plans. Organized, self-motivated, and able to manage multiple accounts simultaneously. Excellent verbal and written communication skills. Experience with CRM and customer success tools (e.g., HubSpot, Salesforce). Passion for mental health and employee wellbeing preferred. Why Join Wellnite? Mission-driven company transforming mental healthcare. Strategic, relationship-focused role with high-level client exposure. Wellnite specialized AI mental health services. Fully remote work environment with flexible hours.
Job Overview: We are seeking a proactive and relationship-focused Provider Global Engagement Specialist to join our remote team. In this role, you will serve as a key liaison between Wellnite and our global network of mental health providers. You’ll be responsible for building and nurturing relationships, monitoring engagement levels, and working across teams to ensure providers feel supported, empowered, and aligned with our mission. Key Responsibilities: Engagement & Outreach: Build trusted relationships with providers through timely communication, regular check-ins, and consistent support, addressing challenges and celebrating successes. Activity Monitoring: Track and maintain accurate records of provider engagement, communication history, and session activity using internal tools like Airtable and CRM systems. Proactive Support: Identify disengaged or inactive providers, reach out to understand blockers, and offer tailored support to encourage re-engagement. Data-Driven Decision-Making: Maintain and update dashboards or reports, sharing weekly insights on engagement trends, risks, and opportunities within the provider network. Cross-Functional Collaboration: Partner with Credentialing, Scheduling, Support, and Marketing teams to ensure a smooth, coordinated, and responsive provider experience. Process Optimization: Identify pain points and propose workflow improvements for provider communications, support systems, and engagement strategies. Retention & Relationship Building: Foster a culture of connection, recognition, and feedback to increase provider satisfaction and long-term retention. Qualifications: Experience: 2+ years in provider engagement, customer success, account management, or healthcare coordination. Skills: Excellent communication, organization, and interpersonal skills. Strong attention to detail and ability to manage multiple workflows. Tech-Savvy: Proficiency in tools such as Airtable, Intercom, Slack, or similar CRM and data management platforms. Remote Experience: Comfortable working independently in a fully remote, fast-paced environment. Knowledge of Industry: Experience or strong interest in mental health, healthcare, or telehealth is a plus. Problem Solver: Comfortable taking initiative, troubleshooting issues, and thinking creatively to support engagement. Why Join Wellnite? Impact: Be part of a company that is making a meaningful difference in mental health care and people's wellbeing. Growth: Join a fast-growing company with opportunities for career advancement. Flexibility: Enjoy the benefits of working remotely with a flexible schedule. Supportive Culture: Work in a collaborative environment where your contributions are valued. How to Apply: If you’re passionate about mental health and excited about the opportunity to help grow our provider network, we’d love to hear from you! Please submit your resume and a brief cover letter outlining your qualifications and why you’re interested in joining Wellnite. Wellnite is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.