Billing & Insurance Verification Specialist

Wellnite is a U.S.-based mental health platform committed to providing affordable and accessible mental health care. We offer virtual therapy, psychiatry, and medication management services—improving the lives of thousands of patients across the U.S.

Billing & Insurance Verification Specialist based in Vietnam

Billing & Insurance Verification Specialist

This is a phone-heavy role that requires fluency in English and comfort speaking with U.S.-based insurance companies.

• Insurance Verification

• Call U.S. insurance companies to verify member eligibility and mental health benefits.
• Confirm coverage details, including copays, deductibles, coinsurance, and telehealth coverage.
• Document and update insurance information in our internal systems accurately.

• Claims Support

• Support the billing team with claim follow-ups, including rejections, denials, and underpayments.
• Assist with prior authorization processes when needed.
• Investigate discrepancies between insurance responses and patient-reported information.

• Internal Collaboration

• Communicate with U.S.-based clinical and operational teams about insurance statuses.
• Share real-time updates on billing issues and solutions.

• Located in Vietnam and able to work full-time

  during U.S. business hours

  (either PST or EST preferred).

• Excellent English communication skills

  , especially over the phone.
• At least

  2 years of experience

  in U.S. medical billing or insurance verification.
• Experience calling and interacting with

  U.S. health insurance providers

  .
• Strong attention to detail and ability to document information thoroughly.
• Familiarity with HIPAA guidelines and patient privacy standards.

• Previous experience in U.S.-based telehealth or mental health services.
• Knowledge of EHR or billing systems like Kareo, SimplePractice, or similar.
• Experience with Slack, Google Workspace, and other remote tools.
• Willingness to grow into a leadership or training role over time.