Engagement Manager

RESPONSIBILITIES

• Own and drive multiple implementations for customers.

Single point responsibility to ensure the success of the projects.

• Ensure projects implement defined organization standards and processes to

ensure risk free delivery

• Capture and share client feedback with the team to understand their needs and

pain points

• Work with organization partners/resellers to effectively manage client

onboarding, Implementation and support activities.

• Create and deliver relevant and impactful communications for diverse audiences

(executives, customers, staff across functions)

• Resolve customer issues by collaborating with technical consultants as needed
• Collaborate with other functional leads to define process, operating procedures

and metrics to support customer engagements

• Collaborate with sales and engineering to contribute on new pursuits for existing

customers to deepen the engagement with them

Communicate product enhancements and drive upsell opportunities with the

customers

• Dynamically manage day to day activities with minimum supervision

QUALIFICATIONS

• 5+ years in enterprise SaaS project management or IT modernization solutions

in a customer facing role

• Domain expertise in identity management, IT security and/or HR platform
• Experience in working with customers in varied time zones
• Ability to prioritize high-impact activities, manage multiple priorities and keep

complex projects moving forward

• Experience successfully leading, influencing and collaborating with different

functions within the organization

• Good documentation skills
• Exceptional written and oral communication skills
• Poised under pressure and a sense of humor
• PMP / CSM certification is nice to have
• Bachelors degree or demonstrated professional equivalent