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Job Type

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Job Description

The Executive Centre (TEC)


The Executive Centre caters to ambitious professionals and industry leaders looking for more than just an office space - they are looking for a place for their organisation to thrive. TEC has cultivated an environment designed for success with a global network spanning Greater China, Southeast Asia, North Asia, India, Sri Lanka, the Middle East, and Australia, with sights to go further and grow faster. Each Executive Centre offers a prestigious address with the advanced infrastructure to pre-empt, meet, and exceed the needs of our ambitious Members. Walking with them through every milestone and achievement; empowering them to succeed.


Privately owned and headquartered in Hong Kong, TEC provides first class Exclusive and Shared Workspaces, Business Concierge Services, and Meetings & Events facilities to suit any business' needs.


For more information, please visit www.executivecentre.com


Engagement Associate/Engagement Manager


As an Engagement Associate, you will play a pivotal role in delivering unparalleled customer service, acting as the ‘face’ of TEC for members and clients. You will maintain a professional, proactive, and customer-service-oriented persona to enhance the overall member experience.


Responsibilities:


Daily Operations:

  • Maintain professionalism at the front counter, responding to guests and clients' needs.
  • Efficiently handle telephone calls with a clear and concise tone.
  • Manage office unit and PABX system setups.
  • Organise postage, courier services, mail handling, and deliveries.
  • Coordinate conference room bookings and refreshments for meetings.
  • Handle secretarial and administrative tasks for clients as needed.
  • Conduct seamless check-in and check-out processes.
  • Perform up-selling and cross-selling to maximize revenue.


Service Standards:

  • Address and resolve inquiries, complaints, and feedback promptly.
  • Suggest improvements to service standards in collaboration with the Centre-in-Charge.
  • Maintain TEC’s high service standards at all times.


Internal Coordination:

  • Build professional relationships with colleagues and stakeholders.
  • Support local operations in driving profitability, efficiency, and productivity.


Key Performance Indicators (KPIs):

  • Client Engagement: Deliver exceptional service and anticipate client needs.
  • Effective Communication: Practice active listening and ensure clarity in feedback.
  • Collaboration: Exhibit a cooperative attitude and share knowledge within the team.
  • Revenue Maximisation: Contribute to driving service revenue.
  • Operational Efficiency: Demonstrate proactive multitasking skills.
  • Professional Appearance: Consistently meet TEC grooming standards.
  • Centre Maintenance: Uphold the look, feel, and operational efficiency of TEC centres.


Requirements:


  • Up to 6 years of customer service or administrative experience in a hospitality environment (e.g., hotel front desk).
  • Excellent interpersonal and communication skills; customer-oriented mindset.
  • Fluency in local language and English.
  • Strong multitasking abilities with attention to detail under pressure.
  • Proficiency in Microsoft Word, Excel, and PowerPoint.
  • Willingness to occasionally work overtime.


Please email your CV to careers@executivecentre.com

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