Employee Relations Specialist

Company Description

EMPClaims is a leading Revenue Cycle Management company with over a decade of expertise in the medical billing and coding industry. Specializing in areas such as cardiology, neurology, radiology, and ketamine treatment billing, EMPClaims serves outpatient practices and facilities with a focus on enhancing patient experience. The company provides innovative solutions, including process automation, telemedicine, workers compensation, and patient intake services to streamline compliance and improve net patient revenue. EMPClaims prides itself on being a trusted partner, delivering expert support and allowing healthcare providers to focus on superior patient care.

Role Description

• Serve as the primary point of contact for employee experience, including employee complaints, grievances, and disciplinary actions.
• Investigate workplace issues, conduct One-O-One sessions, gather evidence, survey evaluations, and make recommendations for resolution.
• Advice and counsel managers and supervisors on employee experience matters, including interpretation of company policies and procedures.
• Assist in developing and implementing employee engagement programs and take initiatives to promote a positive work environment.
• Mediate conflicts and facilitate resolutions between employees and managers.
• Monitor employee morale and satisfaction through surveys and feedback mechanisms and propose actions to address concerns.
• Maintain records of talent development activities - exposure of working on internal training & development of employees.

Qualifications

• Experience: 1 to 3 years only

• Strong knowledge and experience in Employee Relations and Employee Engagement
• Excellent interpersonal, communication, and conflict resolution skills
• Ability to work effectively as part of a team and foster a positive workplace environment
• Bachelor's degree in Human Resources, Business Administration, or a related field; HR certification is a plus
• Familiarity with the healthcare or revenue cycle management industry is an advantage