RCM Cx Lead

Job Summary:

RCM CX Lead is responsible for enhancing the overall customer experience for clients in the Revenue Cycle Management (RCM) domain. This role involves ensuring high-quality service delivery, maintaining strong client relationships, driving operational excellence, and leading a team to meet or exceed client expectations. The ideal candidate will have a deep understanding of the healthcare RCM process and a passion for customer satisfaction.

On-site

Key Responsibilities

Client Relationship Management

• Serve as the primary point of contact for clients regarding RCM services.
• Build and maintain strong, long-lasting relationships with clients.
• Proactively address client concerns and ensure prompt resolution.

Operational Excellence

• Oversee and manage the end-to-end RCM process, including billing, coding, claims submission, and accounts receivable management.
• Identify and address inefficiencies in the RCM workflow to improve performance.
• Collaborate with cross-functional team leaders to ensure seamless service delivery.

Data Analysis & Reporting

• Analyze key metrics related to the RCM process and client satisfaction.
• Prepare regular reports on operational performance and client feedback.
• Present data-driven insights and recommendations to stakeholders.

Customer Experience Improvement

• Develop and implement strategies to enhance client satisfaction and loyalty.
• Monitor client feedback and use insights to refine processes and services.
• Ensure adherence to service level agreements (SLAs) and key performance indicators (KPIs).

Key Qualifications

Education

Experience

• Minimum of 5+ years of experience in Revenue Cycle Management.
• 2+ years in a leadership or customer experience-focused role.

Skills

• In-depth knowledge of healthcare RCM processes and regulations.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Proven leadership and customer experience management capabilities.
• Proficiency in RCM tools and customer relationship management (CRM) software.

Supervisory Responsibility

This position does not have supervisory duties.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Location: Ahmedabad, Gujrat, India