Job Description

Team Summary The Employee Relations team at Visa serves as trusted partners in managing a broad range of employee relations matters and plays a key role in fostering a positive work environment in which employee engagement influences successful business outcomes. We are committed to building a culture of inclusivity and accountability in alignment with our Visa Leadership Principles, and we strive to be fair, consistent and thoughtful in providing respectful, confidential support and resolution strategies to employees for a variety of workplace matters. What an Employee Relations Manager does at Visa Visa is seeking an Employee Relations (ER) Manager in Bangalore to support the ER function in India & South Asia, providing expertise in case management across all levels in the organization. The ER Manager will directly report into the INSA Employee Relations Head and work closely with global and regional ER counterparts, serving as a trusted partner to effectively manage complex workplace matters, facilitate performance improvement plans, handle sensitive matters and crisis situations, resolve team conflicts, employee grievances and investigations. In addition, this role will assist with ER needs as required, particularly in relation to the implementation and modifications of key ER governance policies and guidelines. It will also support specific ER projects and training initiatives within the Asia-Pacific (AP) region. This will be an individual contributor role. This role demands a solid background in employee relations and understanding of local employment laws and regulations. Exceptional communication and interpersonal skills are essential, enabling the individual to collaborate effectively across the organization. Conduct workplace investigations in complex situations demonstrating effective listening, probing and investigatory skills with the ability to synthesize data, identify root problems/causes, and recommend actions to resolve in partnership with the Legal team and Business Conduct Office Provide expertise and case management of ER issues, including performance management, from initial intake to resolution, received from various query management systems, managers, people team and employees Provide consultation, guidance and coaching to senior leaders, managers and people business partners to address employee behavior and performance concerns, provide guidance and assist with the development and delivery of appropriate feedback or corrective/disciplinary actions which aligns with Visa s policies, approach, practices, and processes. Provide consultative support for the resolution of a variety of matters including addressing challenging/ sensitive situations Partner with People business partners to address gaps in performance including reviewing performance improvement plans, and facilitating the necessary communications to drive an effective outcome Work with leaders and employees to establish and maintain a positive work environment, which encourages the full use of diverse talents and abilities, act as an employee advocate, help drive various corporate and division business initiatives Provide coaching to business leaders, offering feedback and advice on employee and organizational issues in a proactive, empathetic and compassionate manner Lead employee response and support efforts for crisis, life and safety events and natural disasters Provide timely ER support and advice in respect of global and local: regulatory requests ongoing changes in regulatory requirements, Developing and delivering training sessions to people team and business, to develop expertise and capability from an ER perspective Track, report and analyze ER data and trends to proactively create a positive organizational culture and build manager capabilities, including external trends and best practices Provide interpretation of People policies, practices and procedures to employees and managers Recommend and drive local handbook and policy updates Uncover, assess opportunities, and propose solutions for People Team process improvements Lead and support cross functional ER and People Team projects, regional and global initiatives review existing policies, procedures and guidelines and drafting /providing input into new ones as needed 8-10+ years of progressive HR or Employment Law experience, with 4-5 years in employee relations Excellent written and verbal communication is a must, including the ability to interface with others in a positive, approachable and professional