employee helpdesk team member

We have a vacancy with below details,

Role : Employee helpdesk

Experience -1-5

Notice Period : Immediate Joiners to 60 days

Interview Mode : virtual

Work Mode :WF0

shift time : rotational shift

Role & responsibilities

• Manage HR employee lifecycle related queries and concerns.
• Handle queries pertaining to, working hours, support questions related to immigration requirements, personal/ job data change, learning administration, offboarding etc.
• Review, respond and resolve employee requests/ tickets raised by employees. Ensure timely resolution via email/chat/ calls. Intervene and promptly address any employee concerns and share resolutions.
• Help resolve major employee grievances and counsel employees if there are any escalations raised, also assist if any employee relations issues are raised.
• Collaborate with employees to ensure prompt resolution and by working towards achieving maximum employee satisfaction

Qualification

• 1–5 years’ experience in HR helpdesk/HR operations or customer support.
• Bachelor’s degree
• Demonstrate ability and integrity when working with confidential data
• Excellent oral and written communication skills alongside an ability to multitask, strong attention to detail and be able to work autonomously
• Strong service orientation with demonstrated desire and willingness to serve the team and its customers
• Ability to take initiative; be proactive without waiting for direction; strong sense of personal accountability
• Ability to multitask and manage high-volume queries.
• Basic knowledge of HR policies, processes, and systems.