29 Helpdesk Operations Jobs

Assistant Manager Soft Services Business Unit: Integrated Facilities Management (IFM) Reporting To: Manager Soft Services Role Overview What This Job Involves As Assistant Manager Soft Services, you will play a pivotal role in supporting the Facilities Management operations across assigned sites. Your responsibilities will include: Providing administrative and operational support to the FM team. Ensuring timely and accurate reporting for assigned facilities. Acting as the escalation point for FM-related issues. Managing Helpdesk operations and guiding operators on escalated concerns. Coordinating logistics and setup for client meetings, conferences, and VIP visits. Overseeing Mailroom, Front...

Assistant Manager Soft Services Business Unit: Integrated Facilities Management (IFM) Reporting To: Manager Soft Services Role Overview What This Job Involves As Assistant Manager Soft Services, you will play a pivotal role in supporting the Facilities Management operations across assigned sites. Your responsibilities will include: Providing administrative and operational support to the FM team. Ensuring timely and accurate reporting for assigned facilities. Acting as the escalation point for FM-related issues. Managing Helpdesk operations and guiding operators on escalated concerns. Coordinating logistics and setup for client meetings, conferences, and VIP visits. Overseeing Mailroom, Front...

As an IT Manager at Tecnicas Reunidas group, you will play a crucial role in leading and mentoring the IT staff to ensure a high-performance team. Your responsibilities will include overseeing IT support operations, maintaining a knowledge base of recurring IT issues, and administering Microsoft Office 365, Active Directory, and Windows servers for optimal performance. You will also be responsible for implementing IT security policies, conducting security audits, and providing cybersecurity awareness training to employees. Key Responsibilities: - Lead, mentor, and evaluate IT staff to ensure a high-performance team - Oversee IT support operations and ensure efficient issue resolution - Maint...

As a Management Trainee at Genpact, you will play a crucial role in processing invoices with PO & Non PO, reconciling processed work, and ensuring production planning on a daily basis. Your responsibilities will also include: - Demonstrating good knowledge of excel reports such as Pivot table, formulas, formatting, and data cleansing - Resolving queries related to wrong posting, reversal, and corrections - Supporting team members in processing corrections by clarifying doubts and confusions - Ensuring that SOPs are reviewed frequently and updated post-client signoff - Researching and completing compliance reports for areas defined as controls by the client - Utilizing multiple systems and pr...

Integrated Facilities Management Work Dynamics (India, APAC) What this job involves: Redefining user support Our customerour priority will be your tagline. Leading the helpdesk operations team, you will lend your expertise in analyzing data, crafting infographic reports that present trends, and identifying areas for improvement. You'll also keep an eye out for fresh, innovative ideas, enhance connection with client associates, and extend insights to the FM Operations team. That said, you'll come up with new ways to work with technology upgrades in the applications, and share these with the tech team for implementation. Being a core part of operations Innovation is one of the secrets to your ...

Job description We have a vacancy with below details, Role : Employee helpdesk Experience -1-5 Notice Period : Immediate Joiners to 60 days Interview Mode : virtual Work Mode :WF0 shift time : rotational shift Role & responsibilities Manage HR employee lifecycle related queries and concerns. Handle queries pertaining to, working hours, support questions related to immigration requirements, personal/ job data change, learning administration, offboarding etc. Review, respond and resolve employee requests/ tickets raised by employees. Ensure timely resolution via email/chat/ calls. Intervene and promptly address any employee concerns and share resolutions. Help resolve major employee grievances...

We are looking for an IT Support Executive to provide technical assistance, troubleshoot hardware/software issues, and ensure smooth IT operations.

Job Aim Facilities Executive will be responsible for managing all aspects of day to day service delivery in Accenture during the shift. He/ She also will be accountable for proper usage and functionality of the technologies implement at site Responsibilities Helpdesk/Mailroom Operations To provide management advice on Helpdesk/Mailroom for escalated issues during the shift To ensure immediate response to all priority calls from employees and Siebel team during the shift and follow escalation process Clearing of C-mail / Government agencies mail to the proper recipient. To ensure accident or crises management is addressed immediately Front Office Operations To provide management advice for Fr...

Job Aim Facilities Executive will be responsible for managing all aspects of day to day service delivery in Accenture during the shift. He/ She also will be accountable for proper usage and functionality of the technologies implement at site Responsibilities Helpdesk/Mailroom Operations To provide management advice on Helpdesk/Mailroom for escalated issues during the shift To ensure immediate response to all priority calls from employees and Siebel team during the shift and follow escalation process Clearing of C-mail / Government agencies mail to the proper recipient. To ensure accident or crises management is addressed immediately Front Office Operations To provide management advice for Fr...

Responsibilities Helpdesk/Mailroom Operations To provide management advice on Helpdesk/Mailroom for escalated issues during the shift To ensure immediate response to all priority calls from employees and Siebel team during the shift and follow escalation process To ensure accident or crises management is addressed immediately Clearing of C-mail / Government agencies mail to the proper recipient Front Office Operations To provide management advice for Front Office for escalated issues during the shift. To ensure immediate response to all priority calls during the shift and follow escalation process To take rounds of front office, lobby area, rest rooms to ensure a high standard of housekeepin...

Work Dynamics What this job involves: Duties & responsibilities The role is responsible for Manning and handling the FM Helpdesk for 24*7 Should be able to manage Corrigo (JLL Application) There will be calls and emails from various UBS locations (Within India as well Regional Countries) respond to them by giving a ticket number (Ticket number will be raised in share point by putting all necessary information filled in email) and divert according to concerned person. To close the ticket they fallow up with concern person and once duty is completed they close the ticket with permission of end user. Daily report : Manned executive with share the daily report in the morning of the day includes ...

Work Dynamics What this job involves: Duties & responsibilities The role is responsible for Manning and handling the FM Helpdesk for 24*7 Should be able to manage Corrigo (JLL Application) There will be calls and emails from various UBS locations (Within India as well Regional Countries) respond to them by giving a ticket number (Ticket number will be raised in share point by putting all necessary information filled in email) and divert according to concerned person. To close the ticket they fallow up with concern person and once duty is completed they close the ticket with permission of end user. Daily report : Manned executive with share the daily report in the morning of the day includes ...

Integrated Facilities Management What this job involves: Centralising all logs and requests What were looking for is an expert who can effectively streamline processes and requests. Reporting to the property manager, youll provide superior call logging servicesreceiving and logging complaints containing complete details of the requests. In line with this, youll tag each request with unique identity numbers to determine the nature of issues, and to dispatch them to the appropriate department. Youll also follow up on the progress of each request by coordinating with respective assignees and monitoring their response time. Furthermore, youll keep tabs on feedback and communicate with the reques...

The Senior Helpdesk Agent is an integral part of the JLL EMEA, APAC & LATAM Helpdesk Services. The role is responsible for managing and administering tasks or tickets within both JLL and client systems. Its all about the data, keeping systems accurate and up to date on an ongoing basis as well as supporting in periodical reporting and ad hoc analytics to the wider account team. All the time delivering and exceptional user experience to both to internal and external end users. Key Responsibilities: Responsible for overall integrity of the Computerised Maintenance Management System (CMMS) and assuming responsibility for supporting the account team, overseeing proper system use and configuratio...

The Senior Helpdesk Agent is an integral part of the JLL EMEA, APAC & LATAM Helpdesk Services. The role is responsible for managing and administering tasks or tickets within both JLL and client systems. Its all about the data, keeping systems accurate and up to date on an ongoing basis as well as supporting in periodical reporting and ad hoc analytics to the wider account team. All the time delivering and exceptional user experience to both to internal and external end users. Key Responsibilities: Responsible for overall integrity of the Computerised Maintenance Management System (CMMS) and assuming responsibility for supporting the account team, overseeing proper system use and configuratio...

Facility Executive Key stakeholders [IFM West Asia which consists of the Managing Director, Executive director Ops Directors, Regional Head, City Lead and reporting manager along with, Clients, Industry network and HR.] Direct reports Job Aim Facilities Executive will be responsible for managing all aspects of day to day service delivery in Accenture during the shift. He/ She also will be accountable for proper usage and functionality of the technologies implement at site Responsibilities Helpdesk/Mailroom Operations To provide management advice on Helpdesk/Mailroom for escalated issues during the shift To ensure immediate response to all priority calls from employees and Siebel team during ...

Facility Executive Key stakeholders [IFM West Asia which consists of the Managing Director, Executive director Ops Directors, Regional Head, City Lead and reporting manager along with, Clients, Industry network and HR.] Direct reports Job Aim Facilities Executive will be responsible for managing all aspects of day to day service delivery in Accenture during the shift. He/ She also will be accountable for proper usage and functionality of the technologies implement at site Responsibilities Helpdesk/Mailroom Operations To provide management advice on Helpdesk/Mailroom for escalated issues during the shift To ensure immediate response to all priority calls from employees and Siebel team during ...

The Senior Helpdesk Agent is an integral part of the JLL EMEA, APAC & LATAM Helpdesk Services. The role is responsible for managing and administering tasks or tickets within both JLL and client systems.Its all about the data, keeping systems accurate and up to date on an ongoing basis as well as supporting in periodical reporting and ad hoc analytics to the wider account team. All the time delivering and exceptional user experience to both to internal and external end users. Key Responsibilities: Responsible for overall integrity of the Computerised Maintenance Management System (CMMS) and assuming responsibility for supporting the account team, overseeing proper system use and configuration...

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Job Description: For Engineering Executive What this job involves Incident Management: Handle incidents/work orders ...

Integrated Facilities Management What this job involves: Centralising all logs and requests What we're looking for is an expert who can effectively streamline processes and requests. Reporting to the property manager, you'll provide superior call logging services receiving and logging complaints containing complete details of the requests. In line with this, you'll tag each request with unique identity numbers to determine the nature of issues, and to dispatch them to the appropriate department. You'll also follow up on the progress of each request by coordinating with respective assignees and monitoring their response time. Furthermore, you'll keep tabs on feedback and communicate with the ...

When you join 7-Eleven Global Solution Center, you will embrace ownership as teams within specific product areas take responsibility for end-to-end solution delivery, supporting local teams and integrating new digital assets. Challenge yourself by contributing to products deployed across an extensive network of convenience stores, processing over a billion transactions annually. You will build solutions for scale, addressing the diverse needs of 84,000+ stores in 19 countries. At 7-Eleven GSC, you will experience growth through cross-functional learning, which is encouraged and applauded. With the size, stability, and resources of 7-Eleven GSC, you can navigate a rewarding career. Embody lea...

As the Assistant Facility Manager - Soft Services, your primary responsibility is to oversee the smooth delivery of soft services including housekeeping, front office, mailroom, and pantry operations at the facility. Your role is pivotal in maintaining high standards of cleanliness, hospitality, and client satisfaction. Your key responsibilities will include supervising housekeeping staff to ensure cleanliness standards are met, conducting regular facility rounds for issue identification and resolution, coordinating with vendors for service quality, overseeing front office operations for professional visitor handling, managing helpdesk operations, preparing shift rosters for front desk and h...

Responsibilities Helpdesk/Mailroom Operations To provide management advice on Helpdesk/Mailroom for escalated issues during the shift To ensure immediate response to all priority calls from employees and Siebel team during the shift and follow escalation process To ensure accident or crises management is addressed immediately Clearing of C-mail / Government agencies mail to the proper recipient Front Office Operations To provide management advice for Front Office for escalated issues during the shift. To ensure immediate response to all priority calls during the shift and follow escalation process To take rounds of front office, lobby area, rest rooms to ensure a high standard of housekeepin...

Duties and responsibilities Welcome visitors, manage reception area, and maintain sign-in procedures while providing exceptional customer service Coordinate meeting room bookings and prepare spaces for client and internal meetings Coordinate with users to arrange venue set up for functions and events Process facilities service requests and coordinate with appropriate vendors or team members Manage incoming/outgoing mail, deliveries, and courier services Maintain office supply inventory and process ordering requests Assist with administrative tasks related to facilities operations Support the Facilities Manager with documentation, record keeping, and reporting Required Qualifications & Experi...

Duties and responsibilities Welcome visitors, manage reception area, and maintain sign-in procedures while providing exceptional customer service Coordinate meeting room bookings and prepare spaces for client and internal meetings Coordinate with users to arrange venue set up for functions and events Process facilities service requests and coordinate with appropriate vendors or team members Manage incoming/outgoing mail, deliveries, and courier services Maintain office supply inventory and process ordering requests Assist with administrative tasks related to facilities operations Support the Facilities Manager with documentation, record keeping, and reporting Required Qualifications & Experi...