41 Helpdesk Operations Jobs

As an IT/Network Administrator at the company, you will be responsible for managing the daily operations of computer networks, maintenance, configuration, and ensuring the reliable operation of computer systems and servers. Your role will involve overseeing digital security and performing maintenance to guarantee that the system is operating at full capacity. **Key Responsibilities:** - Determine the organization's system needs and install network hardware and software - Make necessary upgrades and repairs to networks and ensure systems are operating correctly - Maintain network and computer system security - Add users to a network, and assign and update security permissions on the network -...

Job Title: System Administrator Location: Ahmedabad, Gujarat Shift and Timings: 9 AM to 9 PM (Rotational) Job Type: Full Time Department: IT Operations Manager About Simform: Simform is a premier digital engineering company specialising in Cloud, Data, AI/ML, and Experience Engineering to create seamless digital experiences and scalable products. Simform has strong capabilities across Microsoft, AWS, Google Cloud, and Databricks. With a presence in 6 countries, Simform primarily serves North America, the UK, and the Northern European market. Simform is well-recognised as one of the most reputed employers in the region, having created a thriving work culture with a high work-life balance that...

In the role of HR Advisor at Sinch, you will play a crucial part in ensuring accuracy, compliance, and smooth operations of HR systems. Your responsibilities will include updating employee records, maintaining HRIS data integrity, supporting audits, and collaborating with IT to resolve system issues. Your role is pivotal in keeping HR systems optimized for reliable reporting and decision-making. **Key Responsibilities:** - **Employee Query & Helpdesk Handling:** - Serve as the initial point of contact for employee queries related to HR policies, processes, benefits, and general HR operations. - Manage and resolve queries via helpdesk/ticketing systems, ensuring timely follow-up and closure. ...

Title Executive Facilities- Soft Service Business unit IFM Reporting to Facility Manager / AFM / Site Lead Key stakeholders Site Lead , FE Tech , Supervisors , Client Lead Direct reports Team consisting of HK Supervisors Pantry Boys, helpdesk Team Duties & responsibilities Be accessible for escalation of all FM related issues Oversee the Helpdesk Service request of Customers are attended. Provide management advice to Helpdesk operators for escalated issues Ensure immediate response to Priority Calls Ensure planning and execution of all preparation required for Conferences / meetings of the client as well as VIP visits scheduled Oversee the Mailroom process and action escalations to the user ...

As the Deputy Director of System Support Cell, you will play a crucial role in overseeing the day-to-day operations and strategic initiatives of the ICT system support team. Your responsibilities will include supervising, guiding, and managing the technical support team to ensure timely resolution of hardware, software, and network-related issues. You will collaborate with the Director and senior management to plan, budget, and implement IT projects aligned with institutional goals. Additionally, you will oversee infrastructure management, establish service-level agreements, drive IT policies, and coordinate with internal departments to provide necessary support. Key Responsibilities: - Supe...

Job Title Duty Manager - Engineering Job Description Summary Job Description Oversee Helpdesk Operations To provide management advice for Helpdesk for escalated issues during the shift To ensure immediate response to all priority calls during the shift and follow escalate process To ensure planning is done for all internal Events in coordination with events team Oversee Front Office Operations To provide management advice for Front Office for escalated issues during the shift To ensure immediate response to all priority calls during the shift and follow escalate process To take rounds of front office, lobby area, rest rooms to ensure a high standard of housekeeping & upkeep To ensure front h...

As an Associate/Senior Associate/Lead HR Helpdesk in Bangalore, you will need to have at least 1 year of experience in HR Helpdesk. Your primary responsibilities will involve addressing employee queries on onboarding, systems access, policies, benefits, transfers, separation, pension, etc., through phone, email, or chat. It is crucial for you to update and manage tickets within defined SLAs, while logging interactions clearly and comprehensively. You should be well-versed in HR processes like onboarding, transfers, separations, and benefits administration. Your role will require a strong customer-service orientation and effective communication skills. Moreover, you will be responsible for up...

As an Assistant Manager - IT (Network & Infrastructure) at Pro-Vigil Inc, you will be responsible for overseeing the company's IT infrastructure with a strong focus on networking systems and team management. Your role will require 7-10 years of progressive IT experience, including expertise in enterprise networking, infrastructure projects, and leadership of IT teams. **Key Responsibilities:** - **Leadership & Management** - Lead and mentor a team of IT engineers, network administrators, and support staff. - Assign tasks, monitor performance, and ensure SLA adherence. - Provide technical guidance and training to the IT team. - Manage IT project lifecycles from planning to execution. - **Netw...

Role Overview: As a Senior Executive HRIT (SAP SuccessFactors Support) at our company based in Mumbai, you will be responsible for managing SuccessFactors support, reporting, and digital HR initiatives. Your role will involve day-to-day configuration, ensuring data accuracy, overseeing helpdesk operations, and enabling users across key SuccessFactors modules. Key Responsibilities: - Configure and maintain SuccessFactors modules including EC, PMGM, Learning, and Recruitment. - Collaborate with HR teams and vendors for troubleshooting, enhancements, and upgrades. - Conduct testing and document processes. - Manage and resolve user queries within SLAs. - Analyze ticket trends to identify areas f...

As a Resident Engineer, your role will involve providing on-site IT support services to ensure the smooth functioning of the IT infrastructure. Your responsibilities will include: - Handling helpdesk operations such as call logging and issue tracking - Performing asset management and maintaining IT inventory records - Coordinating with vendors for IT hardware servicing and warranty claims - Providing first-level support for desktops, laptops, printers, and other peripherals - Troubleshooting Local Area Network (LAN) and connectivity issues - Installing and configuring printers, scanners, and basic software - Maintaining documentation for all support activities and asset records To excel in t...

Duties & Responsibilities Looking for a Experienced Soft Service Executive. Be accessible for escalation of all FM related issues Oversee the Helpdesk Service request of Customers are attended. Provide management advice to Helpdesk operators for escalated issues Ensure immediate response to Priority Calls Ensure planning and execution of all preparation required for Conferences / meetings of the client as well as VIP visits scheduled Oversee the Mailroom process and action escalations to the user satisfaction levels. Provide management advice to mail room executives for escalated issues Take rounds of the entire facility to ensure high standards of housekeeping and upkeep Oversee the Houseke...

What this job involves: Centralising all logs and requests What we're looking for is an expert who can effectively streamline processes and requests. Reporting to the property manager, you'll provide superior call logging servicesreceiving and logging complaints containing complete details of the requests. In line with this, you'll tag each request with unique identity numbers to determine the nature of issues, and to dispatch them to the appropriate department. You'll also follow up on the progress of each request by coordinating with respective assignees and monitoring their response time. Furthermore, you'll keep tabs on feedback and communicate with the requestor to ensure the closure of...

Assistant Manager Soft Services Business Unit: Integrated Facilities Management (IFM) Reporting To: Manager Soft Services Role Overview What This Job Involves As Assistant Manager Soft Services, you will play a pivotal role in supporting the Facilities Management operations across assigned sites. Your responsibilities will include: Providing administrative and operational support to the FM team. Ensuring timely and accurate reporting for assigned facilities. Acting as the escalation point for FM-related issues. Managing Helpdesk operations and guiding operators on escalated concerns. Coordinating logistics and setup for client meetings, conferences, and VIP visits. Overseeing Mailroom, Front...

Assistant Manager Soft Services Business Unit: Integrated Facilities Management (IFM) Reporting To: Manager Soft Services Role Overview What This Job Involves As Assistant Manager Soft Services, you will play a pivotal role in supporting the Facilities Management operations across assigned sites. Your responsibilities will include: Providing administrative and operational support to the FM team. Ensuring timely and accurate reporting for assigned facilities. Acting as the escalation point for FM-related issues. Managing Helpdesk operations and guiding operators on escalated concerns. Coordinating logistics and setup for client meetings, conferences, and VIP visits. Overseeing Mailroom, Front...

As an IT Manager at Tecnicas Reunidas group, you will play a crucial role in leading and mentoring the IT staff to ensure a high-performance team. Your responsibilities will include overseeing IT support operations, maintaining a knowledge base of recurring IT issues, and administering Microsoft Office 365, Active Directory, and Windows servers for optimal performance. You will also be responsible for implementing IT security policies, conducting security audits, and providing cybersecurity awareness training to employees. Key Responsibilities: - Lead, mentor, and evaluate IT staff to ensure a high-performance team - Oversee IT support operations and ensure efficient issue resolution - Maint...

As a Management Trainee at Genpact, you will play a crucial role in processing invoices with PO & Non PO, reconciling processed work, and ensuring production planning on a daily basis. Your responsibilities will also include: - Demonstrating good knowledge of excel reports such as Pivot table, formulas, formatting, and data cleansing - Resolving queries related to wrong posting, reversal, and corrections - Supporting team members in processing corrections by clarifying doubts and confusions - Ensuring that SOPs are reviewed frequently and updated post-client signoff - Researching and completing compliance reports for areas defined as controls by the client - Utilizing multiple systems and pr...

Integrated Facilities Management Work Dynamics (India, APAC) What this job involves: Redefining user support Our customerour priority will be your tagline. Leading the helpdesk operations team, you will lend your expertise in analyzing data, crafting infographic reports that present trends, and identifying areas for improvement. You'll also keep an eye out for fresh, innovative ideas, enhance connection with client associates, and extend insights to the FM Operations team. That said, you'll come up with new ways to work with technology upgrades in the applications, and share these with the tech team for implementation. Being a core part of operations Innovation is one of the secrets to your ...

Job description We have a vacancy with below details, Role : Employee helpdesk Experience -1-5 Notice Period : Immediate Joiners to 60 days Interview Mode : virtual Work Mode :WF0 shift time : rotational shift Role & responsibilities Manage HR employee lifecycle related queries and concerns. Handle queries pertaining to, working hours, support questions related to immigration requirements, personal/ job data change, learning administration, offboarding etc. Review, respond and resolve employee requests/ tickets raised by employees. Ensure timely resolution via email/chat/ calls. Intervene and promptly address any employee concerns and share resolutions. Help resolve major employee grievances...

We are looking for an IT Support Executive to provide technical assistance, troubleshoot hardware/software issues, and ensure smooth IT operations.

Job Aim Facilities Executive will be responsible for managing all aspects of day to day service delivery in Accenture during the shift. He/ She also will be accountable for proper usage and functionality of the technologies implement at site Responsibilities Helpdesk/Mailroom Operations To provide management advice on Helpdesk/Mailroom for escalated issues during the shift To ensure immediate response to all priority calls from employees and Siebel team during the shift and follow escalation process Clearing of C-mail / Government agencies mail to the proper recipient. To ensure accident or crises management is addressed immediately Front Office Operations To provide management advice for Fr...

Job Aim Facilities Executive will be responsible for managing all aspects of day to day service delivery in Accenture during the shift. He/ She also will be accountable for proper usage and functionality of the technologies implement at site Responsibilities Helpdesk/Mailroom Operations To provide management advice on Helpdesk/Mailroom for escalated issues during the shift To ensure immediate response to all priority calls from employees and Siebel team during the shift and follow escalation process Clearing of C-mail / Government agencies mail to the proper recipient. To ensure accident or crises management is addressed immediately Front Office Operations To provide management advice for Fr...

Responsibilities Helpdesk/Mailroom Operations To provide management advice on Helpdesk/Mailroom for escalated issues during the shift To ensure immediate response to all priority calls from employees and Siebel team during the shift and follow escalation process To ensure accident or crises management is addressed immediately Clearing of C-mail / Government agencies mail to the proper recipient Front Office Operations To provide management advice for Front Office for escalated issues during the shift. To ensure immediate response to all priority calls during the shift and follow escalation process To take rounds of front office, lobby area, rest rooms to ensure a high standard of housekeepin...

Work Dynamics What this job involves: Duties & responsibilities The role is responsible for Manning and handling the FM Helpdesk for 24*7 Should be able to manage Corrigo (JLL Application) There will be calls and emails from various UBS locations (Within India as well Regional Countries) respond to them by giving a ticket number (Ticket number will be raised in share point by putting all necessary information filled in email) and divert according to concerned person. To close the ticket they fallow up with concern person and once duty is completed they close the ticket with permission of end user. Daily report : Manned executive with share the daily report in the morning of the day includes ...

Work Dynamics What this job involves: Duties & responsibilities The role is responsible for Manning and handling the FM Helpdesk for 24*7 Should be able to manage Corrigo (JLL Application) There will be calls and emails from various UBS locations (Within India as well Regional Countries) respond to them by giving a ticket number (Ticket number will be raised in share point by putting all necessary information filled in email) and divert according to concerned person. To close the ticket they fallow up with concern person and once duty is completed they close the ticket with permission of end user. Daily report : Manned executive with share the daily report in the morning of the day includes ...

Integrated Facilities Management What this job involves: Centralising all logs and requests What were looking for is an expert who can effectively streamline processes and requests. Reporting to the property manager, youll provide superior call logging servicesreceiving and logging complaints containing complete details of the requests. In line with this, youll tag each request with unique identity numbers to determine the nature of issues, and to dispatch them to the appropriate department. Youll also follow up on the progress of each request by coordinating with respective assignees and monitoring their response time. Furthermore, youll keep tabs on feedback and communicate with the reques...