At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. As a business application consulting generalist at PwC, you will provide consulting services for a wide range of business applications. You will leverage a broad understanding of various software solutions to assist clients in optimising operational efficiency through analysis, implementation, training, and support.Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities.
Skills
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
- Apply a learning mindset and take ownership for your own development.
- Appreciate diverse perspectives, needs, and feelings of others.
- Adopt habits to sustain high performance and develop your potential.
- Actively listen, ask questions to check understanding, and clearly express ideas.
- Seek, reflect, act on, and give feedback.
- Gather information from a range of sources to analyse facts and discern patterns.
- Commit to understanding how the business works and building commercial awareness.
- Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.
Role Overview
We are seeking an experienced
Business Analyst (BA)
with strong
Life, Group, and Supplemental Health insurance domain expertise
to support EIS platform initiatives. The ideal candidate will bridge business needs and technical solutions across multiple EIS domains and integrations, focusing on business process alignment, requirements definition, and end-to-end solution validation.This role requires
deep functional understanding of insurance value chain, operations and product structures
Key Responsibilities
- Business Analysis & Requirements
- Collaborate with business stakeholders, product owners, and solution architects to elicit and document business, functional, and non-functional requirements.
- Translate complex insurance product rules (Life, Group, Supplemental Health) into clear business and system specifications.
- Create and maintain BRDs, FRDs, User Stories, Process Maps, and acceptance criteria.
- Lead workshops, discovery sessions, requirement refinement sessions
- Ensure all requirements align with EIS functional capabilities while maintaining business intent.
- Excellent stakeholder management, facilitation, and presentation skills
- Domain & Product Expertise
- Act as the subject matter expert (SME) for Life, Group, and Supplemental Health product lines
- Working knowledge in Property & Casualty Insurance is an added advantage
- Map end-to-end policy lifecycle processes — quote, new business, underwriting, issuance, billing, claims, renewals, and lapse management.
- Support rating, product configuration, and underwriting rule design discussions with product and actuarial teams.
- EIS Platform & Integrations
- Exposure to EIS Suite (PolicyCore, BillingCore, ClaimCore, CustomerCore) — able to understand capabilities, not required to configure.
- Collaborate with EIS configuration, data, and integration teams to ensure requirements are correctly translated into PolicyCore, BillingCore, ClaimCore, and CustomerCore modules.
- Understanding of EIS integration architecture (APIs, batch, middleware).
- Familiarity with XML/JSON data structures, interface documentation, and data mapping concepts.
- Experience with Agile delivery methodologies and tools such as Jira, Confluence, and Azure DevOps.
- Process & Solution Design
- Analyze and document “As-Is” and “To-Be” business processes, identifying gaps and improvement opportunities.
- Apply prioritization techniques to create and prioritize product backlog and requirement elicitation
- Partner with solution architects to validate designs against business needs and regulatory constraints.
- Support test planning and UAT. Provide post-implementation support and ensure alignment with business outcomes.
- Cross-Functional Collaboration
- Work closely with Product, IT, Actuarial, Operations, and QA teams.
- Partner with integration vendors and third-party administrators as needed.
- Serve as the liaison between business and technology teams, ensuring clarity and completeness in requirements communication.
Preferred Qualifications
- Insurance Certifications (AINS/CPCU/CII/LOMA)
- Agile certification (CSPO, CSM, Safe Practitioner)
- BA certifications ( CCBA, CBAP, IIBA, PMI-PBA)
- Prior experience on major PAS transformation programs (EIS, Vitech, Oracle OIPA, FINEOS, etc.).
- Knowledge of insurance data standards (ACORD XML, JSON API specs).
