Ecommerce Specialist

As an Online Sales Head, you will play a crucial role in leading the ecommerce team to drive strategic initiatives for online sales growth, profitability, and optimizing content strategy and technical SEO. Your responsibilities will include achieving sales targets, maintaining profit margins, and enhancing the overall online customer experience. Key Responsibilities: - **Strategic Leadership:** - Develop and implement the overall e-commerce strategy encompassing sales, marketing, and customer service. - Provide strategic direction to align e-commerce initiatives with the overall business goals. - **Operational Management:** - Oversee the day-to-day e-commerce operations to ensure smooth and efficient processes. - Monitor key performance indicators (KPIs) to identify and address areas for improvement. - **Sales and Marketing:** - Develop and execute effective e-commerce sales and marketing strategies for revenue growth. - Collaborate with the marketing team to create compelling online campaigns and promotions. - **Customer Experience:** - Ensure a seamless and positive customer experience throughout the e-commerce journey. - Implement customer feedback mechanisms to drive continuous improvement in customer satisfaction. - **Technology and Platform Management:** - Stay updated on e-commerce trends, tools, and technologies. - Collaborate with the IT team to optimize the e-commerce platform for performance, security, and user experience. - **Inventory and Supply Chain Management:** - Work closely with the supply chain and logistics teams to optimize inventory levels and order fulfillment. - Implement effective inventory management practices to minimize stockouts and overstock situations. - **Financial Management:** - Manage the financial performance of the e-commerce business, including budgeting, forecasting, and cost management. - Analyze sales data and financial reports to make data-driven decisions. - **Team Leadership:** - Recruit, train, and lead a high-performing e-commerce team. - Foster a collaborative and innovative work environment. Overall, your role as an Online Sales Head will involve strategic leadership, operational management, sales and marketing, customer experience enhancement, technology and platform management, inventory and supply chain optimization, financial management, and team leadership to drive the success of the e-commerce business.,