11 Platform Management Jobs

FEMALE, Platform management - either Platform Management / Digital Marketing exposure, operations, users, digital payments, content & product listing, technologies - SaaS model, Magento & Shopify platforms, MIS electric product exposure prefer

NetIQ - IAM and PAM - J49061 Exp: 3 to 6 Years Location: Mumbai (Powai - Hiranandani) It is Work from Office & 5 Days working Responsibilities Platform Management Implement best practices and procedures to maintain and scale the entire Identity and Access Management and Privileged Access Management (IAM/PAM) environmentIntegrate new business applications and IT Systems in the IAM/PAM SolutionsTechnical support, maintenance and care of the IAM/PAM Solutions and their components, interfaces and services Drive updates and patches on the IAM/PAM solution with the support of external service provider when needed Test the potential undesired side-effects of any configuration change including patches and upgrades Coordinate, investigate and solve IAM/PAM related incidents and issues for the entire environment. Conception & design of new features/integrations within the AIM/PAM as requested by business Participate in projects related to IAM/PAM Platform Enrichment Design, Develop, and Code Identity Management, Privilege Management and Governance related processes (like Business Workflows and Approvals) Contribute to streamlining and tuning of user provisioning and access governance with custom code Configure and tune integration of new applications in the IAM/PAM platformsTune and configure the IAM/PAM platforms Reporting Help to develop and automate reports for all aspects of the IAM/PAM Quality control Participate and contribute to audits on any aspects of the IAM/PAMEducationCoach colleagues and develop collaboration on all aspects of the IAM/PAM platforms Required Candidate profile Candidate Experience Should Be : 3 To 6 Candidate Degree Should Be : BCA,BE-Comp/IT,BE-Other,BSc-Comp/IT,BSc-Other,BTech-Comp/IT,BTech-Other,MCA,ME-Comp/IT,ME-Other,MSc-Comp/IT,MSc-Other,MTech-Comp/IT,MTech-Other

Role & responsibilities Strategy Development : Creating social media marketing plans aligned with business goals. Content Creation : Designing and writing posts, graphics, videos, and stories. Platform Management : Posting and managing content on platforms like Instagram, Facebook, Twitter/X, LinkedIn, TikTok, etc. Community Engagement : Responding to comments, messages, and interacting with followers. Advertising : Running paid campaigns, targeting specific audiences, and optimizing for performance. Analytics & Reporting : Tracking metrics like engagement, reach, clicks, conversions, and ROI to improve strategies. Trend Monitoring : Staying updated with social media trends and platform algorithm changes. Skills Needed: Copywriting & graphic design Data analysis & reporting Knowledge of social media algorithms Creativity & communication Tools like Meta Business Suite, Hootsuite, Canva, Google Analytics, etc. Career Options: In-house marketer for a company Agency social media manager Freelance social media consultant Influencer marketing specialist Content strategist or digital marketer

The ideal candidate will have a deep understanding of e-commerce platforms, digital marketing, and customer experience. You will be responsible for overseeing the day-to-day operations of our online store, optimizing product listings, and implementing strategies to enhance sales performance. Key Responsibilities: E-Commerce Strategy Development: Develop and implement a comprehensive e-commerce strategy aligned with company goals and market trends. Identify and capitalize on new e-commerce opportunities to drive revenue growth and brand visibility. Manage pricing, product assortments, and online promotions to optimize sales. Platform Management: Oversee day-to-day operations of the company's e-commerce website(s), ensuring a seamless user experience and high conversion rates. Collaborate with web development teams to implement website improvements, new features, and ensure smooth integration with other systems (e.g., CRM, ERP). Manage product listings, content updates, and promotions to ensure all information is accurate, timely, and optimized for the customer experience. Digital Marketing & Campaigns: Lead and coordinate digital marketing campaigns (e.g., SEM, SEO, email marketing, social media, display ads) to increase website traffic, brand awareness, and sales. Collaborate with marketing teams to create and optimize campaigns, including content, graphics, and offers tailored for the e-commerce platform. Monitor and report on campaign performance, providing insights and recommendations for optimization. Analytics & Reporting: Analyze website traffic, sales data, and customer behavior to make data-driven decisions and improve conversion rates. Track key performance indicators (KPIs) such as average order value (AOV), customer lifetime value (CLV), cart abandonment rates, and return on ad spend (ROAS). Prepare weekly and monthly reports for senior leadership, outlining performance, trends, and opportunities for growth. Customer Experience & Retention: Work closely with customer service teams to ensure excellent customer support, resolving issues related to online orders, product availability, and returns. Enhance the overall customer journey by improving site navigation, optimizing checkout processes, and ensuring mobile responsiveness. Develop and implement customer retention programs such as loyalty programs, re-engagement campaigns, and personalized marketing initiatives. Vendor & Supplier Management: Collaborate with third-party vendors and logistics partners to manage product inventory, fulfillment processes, and shipping strategies. Negotiate contracts with e-commerce platforms, payment providers, and service vendors to secure competitive rates and service levels. +Team Leadership & Collaboration: Manage a team of e-commerce specialists, ensuring that objectives and KPIs are met. Collaborate cross-functionally with sales, marketing, product, and IT teams to ensure alignment on business goals and priorities. Skills and Qualifications: Education: Bachelors degree in Business, Marketing, Digital Media, or a related field. MBA or relevant advanced degree preferred. Experience: 3+ years of experience in e-commerce management, digital marketing, or a related field, with a proven track record of driving online sales growth. Skills: Strong understanding of e-commerce platforms (e.g., Shopify, Magento, WooCommerce, BigCommerce) and related technologies. Expertise in digital marketing channels, including SEO, SEM, social media, email marketing, and affiliate marketing. Proficiency in analytics tools (Google Analytics, Adobe Analytics, etc.) and reporting tools (Excel, Tableau, etc.). Solid knowledge of customer behavior analysis and conversion optimization techniques. Familiarity with online payment systems, order management, and fulfillment logistics. Soft Skills: Strong leadership, communication, and interpersonal skills. Analytical mindset with the ability to interpret data and make actionable decisions. Problem-solving and troubleshooting capabilities. Ability to work under pressure and meet tight deadlines in a fast-paced environment.

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential! The Opportunity As a Product Manager, you will help shape the vision and strategy of Platform services by leveraging business goals, industry trends, and customer insights to build and support FICO Platform. Youll collaborate with the team to prioritize key focus areas and ensure everyone is aligned on the "why" behind our priorities. If you're passionate about turning strategy into outcomes, this is the role for you Director, Service Management What Youll Contribute Vision & Strategy Set a clear vision to solve customer problems, aligning with business goals and addressing key challenges. Voice of the customer Collect feedback from customers to understand pain points and needs and translate this data to prioritize outcomes that improve customer satisfaction. Roadmap & strategic prioritization Develop and maintain a strategic service roadmap, and a prioritized backlog with outcomes that align with business goals and prioritize customer impact. Pitch business value and get executive buy-in. Cross-Functional collaboration Work with Engineering and stakeholders to develop and ensure seamless integration of solutions to deliver value. Tracking & Reporting Define, monitor and present key metrics and developer engagement to assess product performance and identify areas for improvement. Continuous Improvement Use feedback and data to refine and enhance the service, ensuring continuous delivery of value to developers. Innovation Lead efforts to explore new technologies and solutions that reduce friction and empower developers to work more efficiently. Execution & delivery Manage the full product lifecycle, and partner with Engineering lead to ensure timely delivery of high-quality solutions with measurable outcomes. What Were Seeking An experienced Product Manager with a background in building products for developers. Ideal candidate possesses following attributes: Problem-Solving Mindset: Ability to approach challenges analytically, ask the right questions, and have strong collaborative approach to partner with cross functional teams to identify and solve problems and deliver complex solutions with a customer-first focus Customer Empathy: A deep curiosity about users and a passion for creating products that address their needs and improve their lives. Proactive Attitude: Eagerness to learn, take initiative, influence directions and seek out opportunities for growth and improvement. Basic Technical Understanding: Familiarity with the product development process and a basic understanding of software development principles (hands-on technical experience is not mandatory, but an interest in learning is essential). Strong Communication Skills: Excellent verbal and written communication skills, with the ability to translate complex concepts into clear, actionable insights. Confident presentation skills to walkthrough roadmap, metrics and report progress to org leaders. Organizational Skills: Ability to manage multiple tasks, set priorities, and work effectively in a fast-paced environment. Team Player: Collaborative attitude and the ability to work cross-functionally with diverse teams, demonstrating adaptability and emotional intelligence Tools: Familiarity in product management tools such as Jira, Confluence, Aha. Technology: Familiarity and understanding of Cloud technologies, System Architecture, User interface design principles. Experience: 7+ years of experience in software product owner or manager role or similar experience in software development, engineering, or product management with a proven ability to support the product and engineering organization. Our Offer to You An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others. The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences. Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so. An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.

The ideal candidate will have a deep understanding of e-commerce platforms, digital marketing, and customer experience. You will be responsible for overseeing the day-to-day operations of our online store, optimizing product listings, and implementing strategies to enhance sales performance. Key Responsibilities: E-Commerce Strategy Development: Develop and implement a comprehensive e-commerce strategy aligned with company goals and market trends. Identify and capitalize on new e-commerce opportunities to drive revenue growth and brand visibility. Manage pricing, product assortments, and online promotions to optimize sales. Platform Management: Oversee day-to-day operations of the company's e-commerce website(s), ensuring a seamless user experience and high conversion rates. Collaborate with web development teams to implement website improvements, new features, and ensure smooth integration with other systems (e.g., CRM, ERP). Manage product listings, content updates, and promotions to ensure all information is accurate, timely, and optimized for the customer experience. Digital Marketing & Campaigns: Lead and coordinate digital marketing campaigns (e.g., SEM, SEO, email marketing, social media, display ads) to increase website traffic, brand awareness, and sales. Collaborate with marketing teams to create and optimize campaigns, including content, graphics, and offers tailored for the e-commerce platform. Monitor and report on campaign performance, providing insights and recommendations for optimization. Analytics & Reporting: Analyze website traffic, sales data, and customer behavior to make data-driven decisions and improve conversion rates. Track key performance indicators (KPIs) such as average order value (AOV), customer lifetime value (CLV), cart abandonment rates, and return on ad spend (ROAS). Prepare weekly and monthly reports for senior leadership, outlining performance, trends, and opportunities for growth. Customer Experience & Retention: Work closely with customer service teams to ensure excellent customer support, resolving issues related to online orders, product availability, and returns. Enhance the overall customer journey by improving site navigation, optimizing checkout processes, and ensuring mobile responsiveness. Develop and implement customer retention programs such as loyalty programs, re-engagement campaigns, and personalized marketing initiatives. Vendor & Supplier Management: Collaborate with third-party vendors and logistics partners to manage product inventory, fulfillment processes, and shipping strategies. Negotiate contracts with e-commerce platforms, payment providers, and service vendors to secure competitive rates and service levels. +Team Leadership & Collaboration: Manage a team of e-commerce specialists, ensuring that objectives and KPIs are met. Collaborate cross-functionally with sales, marketing, product, and IT teams to ensure alignment on business goals and priorities. Skills and Qualifications: Education: Bachelors degree in Business, Marketing, Digital Media, or a related field. MBA or relevant advanced degree preferred. Experience: 3+ years of experience in e-commerce management, digital marketing, or a related field, with a proven track record of driving online sales growth. Skills: Strong understanding of e-commerce platforms (e.g., Shopify, Magento, WooCommerce, BigCommerce) and related technologies. Expertise in digital marketing channels, including SEO, SEM, social media, email marketing, and affiliate marketing. Proficiency in analytics tools (Google Analytics, Adobe Analytics, etc.) and reporting tools (Excel, Tableau, etc.). Solid knowledge of customer behavior analysis and conversion optimization techniques. Familiarity with online payment systems, order management, and fulfillment logistics. Soft Skills: Strong leadership, communication, and interpersonal skills. Analytical mindset with the ability to interpret data and make actionable decisions. Problem-solving and troubleshooting capabilities. Ability to work under pressure and meet tight deadlines in a fast-paced environment.

About The Role : Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure 1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails

About The Role : Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure 1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails

About The Role : Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure 1 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails

About The Role : Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure 1 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails

Job Title: Lead Engineer Job Summary: We are seeking an experienced Lead Engineer to lead our team in developing and managing AI-driven platforms. The ideal candidate will have a strong background in managing complex systems, implementing AI solutions, and guiding cross-functional teams. This role requires a blend of technical expertise, leadership skills, and the ability to drive innovation in AI-driven technologies. Responsibilities: Technical Leadership: Provide technical direction and leadership to a team of engineers, ensuring the successful development and deployment of AI-driven platforms. AI Implementation: Oversee the design and implementation of AI solutions across various projects, ensuring alignment with business objectives. Platform Management: Manage and optimize existing platforms, ensuring scalability, reliability, and performance. Team Management: Mentor and guide junior engineers, fostering a culture of innovation and continuous learning. Project Planning: Collaborate with project managers to plan and execute projects, ensuring timely delivery within budget. Stakeholder Engagement: Communicate technical plans and progress to stakeholders, including project managers, product owners, and senior leadership. Budget Management: Manage project budgets, ensuring efficient resource allocation and cost optimization. Innovation: Stay updated with the latest AI technologies and trends, proposing new solutions to enhance existing systems. Qualifications: Education: Bachelor's or Master's degree in Computer Science, Engineering, or a related field. Experience: 12-14 years of experience in software engineering, with at least 5 years in a leadership role. Technical Skills: Strong proficiency in AI technologies (e.g., machine learning, deep learning), experience with cloud platforms (e.g., AWS, Azure, GCP), and familiarity with agile development methodologies. Soft Skills: Excellent leadership, problem-solving, and communication skills. Ability to work effectively in a team environment. Skills: AI and Machine Learning: Experience with AI frameworks and tools. Cloud Computing: Proficiency in cloud platforms and services. Leadership: Proven leadership skills with the ability to motivate teams. Project Management: Experience with project planning and execution. Communication: Strong communication and interpersonal skills.Role & responsibilities