Ecommerce Executive for a Fashion House

Theme of the Role:

A creative and detail-oriented professional who bridges design and digital commerce to elevate the brand’s online presence, ensuring a seamless, engaging, and visually compelling shopping experience aligned with the fashion house’s aesthetic and values.

Key Responsibilities:

· Manage and maintain an organized, accurate, and visually appealing online product catalog across e-commerce platforms.

· Oversee timely updates of product listings, descriptions, pricing, and inventory status.

· Ensure smooth website functionality, regularly auditing for performance, content accuracy, and user experience improvements.

· Respond promptly and professionally to customer inquiries and messages on Instagram and other social media channels, enhancing customer satisfaction and engagement.

· Collaborate closely with design, marketing, and sales teams to coordinate digital sales initiatives and promotional campaigns.

· Monitor and report on key e-commerce performance metrics, customer behavior, and feedback to support continuous improvement.

· Assist in digital marketing activities as required, including content creation and analytics tracking.

Key Deliverables:

· Up-to-date, error-free, and attractive product listings on all online platforms.

· Responsive and consistent customer communication on social media channels.

· Weekly and monthly reports on e-commerce performance and customer engagement metrics.

· Seamless website operations with minimal downtime or technical issues.

· Support of marketing campaigns through coordinated online content and sales efforts.

Must-Have Competencies:

· Proficiency in managing popular e-commerce platforms such as Ajio, Nyaaka, etc.

· Strong design sensibility and understanding of fashion trends and aesthetics.

· Excellent written and verbal communication skills for customer interaction and internal collaboration.

· Ability to multitask effectively in a fast-paced environment.

· Basic technical knowledge of website content management systems (CMS).

Desired Competencies:

· Familiarity with designing tools such as InDesign, Photoshop, etc.

· Familiarity with digital marketing tools and strategies (SEO, SEM, email marketing).

· Ability to analyse web analytics and customer data to drive improvements.

· Problem-solving skills with a proactive approach to challenges.

Critical Personality Attributes:

· Creativity and attention to detail.

· Responsiveness and reliability under deadlines.

· Customer-centric mindset with a passion for delivering exceptional service.

· Team player with strong collaboration skills.

Reach Out to Us

Join our team and be part of exciting projects where your expertise will make a significant impact!

E-mail: hr@unallume.com

Call us : Rimpi SahaHR Executive)

Contact number :9831697214

Address : 5th floor, 11/1C/2, East Topsia Road, opp. Zodiac Banquet, Kolkata, West Bengal - 700046

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Paid sick time
• Paid time off

Work Location: In person