E- Commerce- Senior Executive

Job Title:

Location:

Experience Required:

Salary:

About the Role

E-commerce Executive

Key Responsibilities

• Manage and maintain the

  Shopify e-commerce platform

  , ensuring accurate product listings, pricing, and stock updates.
• Handle

  CRM activities

  including

  customer queries through chat and calls

  , ensuring timely and professional responses.
• Process

  billing, invoicing, and order fulfillment

  , coordinating with warehouse and logistics teams for smooth dispatch.
• Oversee

  inventory management

  , ensuring timely replenishment and accurate stock records.
• Conduct

  quality checks

  on products before dispatch to ensure adherence to company standards.
• Manage

  returns and exchanges

  , coordinating with customers and internal teams for quick resolutions.
• Collaborate with the

  marketing and design teams

  for product updates, promotional campaigns, and visual merchandising on Shopify.
• Monitor

  daily sales performance

  , dispatch reports, and update internal dashboards.
• Identify opportunities to improve efficiency, user experience, and order management processes.

Required Skills & Qualifications

• Bachelor’s degree in

  Business Administration, Marketing, or a related field

  .

• 2–5 years of experience

  in e-commerce operations with

  hands-on Shopify experience (mandatory)

  .
• Strong understanding of

  product listing, billing, order fulfillment, and CRM operations

  .
• Excellent communication skills and customer-handling abilities (chat & call-based CRM).
• Proficiency in

  MS Excel, Shopify Admin, and inventory management tools

  .
• Detail-oriented with strong organizational and time-management skills.
• Ability to multitask and work efficiently in a fast-paced environment.

Preferred Skills

• Knowledge of

  Shopify apps and integrations

  for automation and reporting.
• Experience with

  logistics coordination

  and

  third-party courier platforms

  .
• Familiarity with

  digital marketing

  or

  marketplace platforms (Amazon, Myntra, etc.)

  is a plus.

Why Join Us

• Be part of a dynamic and growing e-commerce brand.
• Work in a collaborative and performance-driven environment.
• Opportunity to grow and upskill within the Shopify ecosystem.

How

To Apply:

Interested candidates can share their updated resume at sakshi@mbkb.org