Role Overview
Pest Shields is looking for an e-Commerce Manager who can own and manage end-to-end e-commerce operations across our D2C website (pestshields.in) , major marketplaces (Amazon, Flipkart) , and quick commerce platforms (Blinkit, BigBasket, Zepto, etc.) .
This role requires strong execution, cross-functional coordination, and hands-on experience in managing products, orders, sales tracking, customer experience, and logistics in a high-growth environment.
Key Responsibilities
1. D2C Website Operations
- Own day-to-day operations of the Pest Shields D2C website
- Manage product listings, pricing, stock availability, offers, and hygiene
- Track orders, cancellations, returns, and refunds
- Coordinate with tech, marketing, and operations teams for seamless execution
2. Marketplace Management (Amazon, Flipkart)
- End-to-end ownership of seller accounts
- Product onboarding, catalogue creation, content optimisation, and compliance
- Monitor sales performance, inventory health, and fulfilment metrics
- Handle customer complaints, returns, and marketplace escalations
- Coordinate with platform account managers and internal teams
3. Quick Commerce Operations (Blinkit, BigBasket, Zepto, etc.)
- Support onboarding and scaling of products on quick commerce platforms
- Ensure real-time stock availability and smooth fulfilment
- Track daily sales, fill rate, cancellations, and SLA adherence
- Act as SPOC for issue resolution with platform partners
4. Sales Tracking Performance Reporting
- Track daily, weekly, and monthly sales performance across all channels
- Prepare dashboards and performance summaries for management
- Identify growth opportunities, gaps, and operational bottlenecks
- Support planning and execution of campaigns, discounts, and promotions
5. Customer Experience Complaint Management
- Own customer complaint handling across D2C and marketplaces
- Coordinate with operations, logistics, and customer support teams
- Ensure timely resolution and high customer satisfaction scores
- Track repeat issues and drive corrective actions
6. Logistics Inventory Coordination
- Coordinate with logistics partners and internal supply chain teams
- Monitor dispatch timelines, delivery performance, RTOs, and returns
- Ensure inventory accuracy and stock reconciliation across platforms
- Support demand forecasting and replenishment planning
Skills Experience Required
- 2-4 years of hands-on experience in e-commerce operations (D2C / marketplaces / quick commerce)
- Strong working knowledge of Amazon Seller Central Flipkart Seller Hub
- Exposure to quick commerce platforms (Blinkit, BigBasket, Zepto) preferred
- Clear understanding of order management, logistics, inventory, and customer support workflows
- Strong coordination and execution skills across multiple internal teams
- Data-driven mindset with attention to detail
- Ability to work independently in a startup / fast-growth environment
Preferred Background
- D2C or startup brand experience
- FMCG / Home Care / Hygiene / Consumer Products experience (preferred, not mandatory)
What Pest Shields Offers
- High-ownership role to build and scale Pest Shields e-commerce quick commerce presence
- Direct impact on revenue, customer experience, and brand growth
- Exposure to multi-channel e-commerce operations
- Fast-paced learning with leadership visibility