Job
Description
The Ecommerce Executive will be responsible for managing online sales, optimizing product listings, executing marketing strategies, and ensuring a seamless shopping experience for customers. The role involves working closely with marketing, sales, and IT teams to boost website performance, drive traffic, and increase conversion rates. Key Responsibilities: Product Listing & Management: Manage and update product listings on the e-commerce platform. Ensure accurate and up-to-date product descriptions, pricing, and images. Optimize product titles and descriptions for SEO and conversions. Website Management: Monitor website functionality, performance, and user experience. Collaborate with developers to resolve any technical issues. Implement improvements to enhance website navigation and customer satisfaction. Order Processing & Customer Service: Oversee the processing of online orders, ensuring timely fulfillment. Coordinate with logistics teams to ensure smooth delivery. Address customer queries, feedback, and complaints in a timely manner. Marketing & Promotions: Collaborate with the marketing team to create and execute campaigns (seasonal promotions, flash sales, etc.). Assist in managing digital marketing efforts, including email campaigns, SEO, SEM, and social media. Track and analyze campaign performance and provide actionable insights for improvement. Inventory Management: Monitor stock levels and coordinate with the inventory team to ensure adequate stock availability. Set up notifications for low stock and ensure timely reordering. Analytics & Reporting: Analyze website traffic, conversion rates, and other key performance metrics. Generate weekly/monthly reports on sales performance, customer behavior, and marketing effectiveness. Provide recommendations for website and marketing optimizations. Market Research: Conduct research to identify new trends and opportunities in the e-commerce space. Benchmark against competitors and recommend improvements to enhance the online presence. Key Skills & Requirements: Bachelor’s degree in Marketing, Business, or related field. 1-3 years of experience in e-commerce or digital marketing. Familiarity with e-commerce platforms (e.g., Shopify, Magento, WooCommerce). Basic knowledge of SEO, SEM, and Google Analytics. Proficiency in Microsoft Office (Excel, Word, PowerPoint). Strong organizational and project management skills. Excellent communication skills and customer service orientation. Ability to work in a fast-paced environment and manage multiple projects. Job Type: Full-time Pay: ₹9,397.15 - ₹33,826.90 per month Schedule: Day shift Application Question(s): Customer Care Experience: E-commerce: 1 year (Preferred) total work: 1 year (Preferred) Work Location: In person
