Customer Support Executive

Job Description:

We are currently seeking a highly motivated and customer-focused Customer Process Executive to join our team. As a Customer Process Executive, you will be responsible for managing and responding to customer inquiries, comments, and conversations across various social media platforms, including Instagram, Facebook, and WhatsApp. This is an excellent opportunity for someone who enjoys engaging with customers, resolving their concerns, and building strong relationships.

Responsibilities:

· Respond promptly and professionally to customer inquiries, comments, and conversations on Instagram, Facebook, WhatsApp, and other social media platforms.

· Provide accurate and detailed information about our products, promotions, shipping, and returns policies.

· Address customer concerns, complaints, and issues effectively, ensuring a high level of customer satisfaction.

· Collaborate with the sales and marketing teams to develop appropriate responses and solutions for customer inquiries.

· Maintain a comprehensive knowledge of our product offerings and stay updated on industry trends and developments.

· Monitor social media channels for customer feedback, reviews, and mentions, and take appropriate actions to address them.

· Generate weekly and monthly reports on customer interactions, feedback, and common concerns.

· Identify opportunities for process improvement and share feedback with the management team.

Qualifications:

· Experience in a customer service or chat process role, preferably in an e-commerce

· Excellent written and verbal communication skills with a friendly and professional tone.

· Strong understanding of social media platforms, including Instagram, Facebook, and WhatsApp.

· Familiarity with managing comments, messages, and conversations on social media platforms.

· Ability to multitask and prioritize responsibilities in a fast-paced environment.

· Problem-solving skills and the ability to handle customer complaints with empathy and professionalism.

· Detail-oriented with excellent organizational and time management skills.

· Positive attitude, self-motivated, and a team player.

Perks and Benefits:

Computer assistance for employees.

Salary Package:

Competitive compensation package as per market standards

Job Information:

Job location: Rohini, Delhi.

Employment type: Full-time (Work from Office).

• Schedule: Morning shift (10 AM - 6 PM)

Employment Type

Full-time