DVR Supervisor

Position Summary:

The Supervisor of the DVR Audit Team will lead a group of auditors responsible for reviewing video footage from test centers to ensure compliance, integrity, and operational excellence. This role requires strong leadership, analytical skills, and a commitment to maintaining high standards in audit practices.

Key Responsibilities:

• Supervise daily operations of the DVR Audit Team, ensuring timely and accurate completion of video audits.
• Provide guidance and support to auditors in reviewing pre-recorded and live footage of test sessions and interactions.
• Review and validate audit reports for consistency, completeness, and accuracy.
• Monitor team performance and quality metrics, implementing improvements where necessary.
• Coordinate with cross-functional teams (e.g., Quality Assurance, Training, Compliance) to address findings and escalate issues.
• Develop and maintain audit protocols, checklists, and documentation standards.
• Conduct regular training and calibration sessions to ensure alignment on audit expectations.
• Prepare weekly and monthly performance summaries for leadership review.

Required Skills & Qualifications:

• Proven experience in team supervision or management, preferably in auditing, surveillance, or quality assurance.
• At least 2+ years of experience in either the call centre or test centres
• Strong attention to detail and ability to identify patterns or anomalies in video footage.
• Excellent communication and report-writing skills.
• Ability to coach and mentor team members effectively.
• Familiarity with video review tools and audit documentation systems.
• Strong organizational and time management skills.
• Ability to work under pressure and manage multiple priorities.

Preferred Qualifications:

• Experience in test center operations or compliance monitoring.
• Knowledge of data protection and confidentiality protocols.
• Background in workforce management or training operations.