Company Description Prometric is a global leader in credentialing and skills development, with over 30 years of experience. We operate the largest test center network with over 8,000 test centers in 180+ countries and offer exams in 70 different languages. Our mission is to empower the workforce of tomorrow Role Description This is a full-time on-site role for a Business Development Associate located in Ahmedabad. The Business Development Associate will be responsible for conducting market research, generating leads, preparing and delivering presentations, and maintaining communication with prospective clients. The role will involve identifying business opportunities, developing client relationships, and supporting the sales team. Qualifications Strong Presentation Skills and experience in delivering Presentations Experience in Lead Generation and Market Research Excellent Communication skills Ability to work independently and as part of a team Relevant experience in business development or sales is a plus Bachelor’s degree in Business, Marketing, or related field
Company Description Prometric is a global leader in credentialing and skills development, with over 30 years of experience. We operate the largest test center network with over 8,000 test centers in 180+ countries and offer exams in 70 different languages. Our mission is to empower the workforce of tomorrow Role Description This is a full-time on-site role for a Business Development Associate located in Ahmedabad. The Business Development Associate will be responsible for conducting market research, generating leads, preparing and delivering presentations, and maintaining communication with prospective clients. The role will involve identifying business opportunities, developing client relationships, and supporting the sales team. Qualifications Strong Presentation Skills and experience in delivering Presentations Experience in Lead Generation and Market Research Excellent Communication skills Ability to work independently and as part of a team Relevant experience in business development or sales is a plus Bachelor’s degree in Business, Marketing, or related field
SUMMARY Be on the leading edge of one of Prometric’s largest test center expansion initiatives. As a Channel Partner Recruiter, you will be creating new business partnerships with colleges, universities, and commercial institutions to operate a Prometric test center. You will be responsible for identifying and engaging new partner opportunities and then shepherd the relationship through the discovery process, contract signing and the on-boarding phase. Your activities will be supported using Salesforce.com which will allow you to develop accurate and timely reports to senior management that highlights the contributions you are delivering to Prometric’s success. This multi-faceted role will work with Sales Recruitment, Channel Operations and Readiness to help ensure professional testing centers are introduced to the Prometric network. RESPONSIBILITIES: Identify and qualify through research and cold calling potential test center operators within designated markets. Utilize sales and marketing skills to help close contract and secure new partners. Be proficient in technical and infrastructure requirements to field questions. Track and report site progress through use of Salesforce.com. Qualify opportunities to progress to contracting phase. Process potential partner applications according to established metrics. Provide process improvement suggestions. Assist rest of Global Recruitment team as requested by Channel Manager. Provide instruction to contracted site staff for process flow. Assist operational team with test center staff training. Technical aptitude with willingness and ability to follow given instruction. Be proficient in public speaking and train the train model of support. Have strong organizational and time management skills. CANDIDATE REQUIREMENTS Any Graduate/Postgraduate 3-5 years of related experience (cold calling, sales recruiting, business development, etc.) Salesforce.com experience preferred. Strong Excel skills along with basic computer skills (MS Office)
Position Summary: The Supervisor of the DVR Audit Team will lead a group of auditors responsible for reviewing video footage from test centers to ensure compliance, integrity, and operational excellence. This role requires strong leadership, analytical skills, and a commitment to maintaining high standards in audit practices. Key Responsibilities: Supervise daily operations of the DVR Audit Team, ensuring timely and accurate completion of video audits. Provide guidance and support to auditors in reviewing pre-recorded and live footage of test sessions and interactions. Review and validate audit reports for consistency, completeness, and accuracy. Monitor team performance and quality metrics, implementing improvements where necessary. Coordinate with cross-functional teams (e.g., Quality Assurance, Training, Compliance) to address findings and escalate issues. Develop and maintain audit protocols, checklists, and documentation standards. Conduct regular training and calibration sessions to ensure alignment on audit expectations. Prepare weekly and monthly performance summaries for leadership review. Required Skills & Qualifications: Proven experience in team supervision or management, preferably in auditing, surveillance, or quality assurance. At least 2+ years of experience in either the call centre or test centres Strong attention to detail and ability to identify patterns or anomalies in video footage. Excellent communication and report-writing skills. Ability to coach and mentor team members effectively. Familiarity with video review tools and audit documentation systems. Strong organizational and time management skills. Ability to work under pressure and manage multiple priorities. Preferred Qualifications: Experience in test center operations or compliance monitoring. Knowledge of data protection and confidentiality protocols. Background in workforce management or training operations.
Summary: The DVR Auditor will be responsible for conducting detailed reviews of both pre-recorded and live video footage from test centers, including test sessions and interactions. This role is critical in ensuring compliance with operational standards, identifying anomalies, and supporting continuous improvement in testing environments Key Responsibilities: Review and audit recorded video footage from test centres, including candidate interactions and test administration procedures. Identify and document any irregularities, violations, or areas of concern. Prepare detailed audit reports summarizing findings, including timestamps, observations, and recommended actions. Collaborate with Test Centre Managers and associated teams to escalate issues and support corrective actions. Maintain strict confidentiality and data protection standards while handling sensitive footage. Ensure timely completion of audits in accordance with internal SLAs and compliance requirements. Required Skills & Qualifications: Exceptional attention to detail and observational skills. 0-1 year of experience in either the call centre or test centres High level of focus and concentration for extended periods. Strong written communication skills for clear and concise reporting. Ability to work independently and manage time effectively. Familiarity with video playback tools and audit documentation systems. Basic understanding of compliance and testing protocols (preferred). Prior experience in auditing, surveillance review, or quality assurance (preferred). Additional Requirements: Willingness to work flexible hours if required to accommodate live footage review. Comfortable working in a secure, monitored environment. Commitment to maintaining integrity and objectivity in audit assessments.
SUMMARY Site Technician is responsible for the technical buildout and maintenance of Prometric's global testing locations. In this role, the candidate will split their time between 2 primary responsibilities: a) Working as part of a cross functional team to enable the build of Prometric test centers b) Infrastructure and hardware maintenance of testing sites, DVR support, Lab Services & other site build Projects RESPONSIBILITIES: Buildout of Prometric Test Centers: Ensuring a build is delivered within the agreed project timeline Working cross functionally with internal departments to ensure a successful sign-off Escalating any build issues in a timely manner Reporting on the overall build to the business Hardware Maintenance Proactive and reactive upgrade of hardware at test centers DVR surveillance support both at the site and for internal users Lab Services End to end support to internal and client labs Other team projects assigned EDUCATION AND SKILLS: Candidate should at least possess a bachelor's degree in any discipline. Computer Science / Information Technology or equivalent is preferred. Candidate should have good knowledge of Active Directory, DNS, DHCP Server, WDS Server, Server and client Operating Systems. Candidate should have strong knowledge of troubleshooting issues related to Server hardware, Client hardware, Operating Systems and Local Area Networks. Minimum 2 years experience as part of Service Desk team is a must. Must have worked in a Global Team and able to interact on a Global scale. Good conflict resolution, problem solving and interpersonal skills. Ability to work in a dynamic environment and adapt quickly to change. Able to work in a flexible work-shift roster with variable hours. Ability to work as part of a team to accomplish common goals.
The successful candidate will be responsible for delivering business development initiatives for Prometric and driving bookings/revenues to achieve annual targets. These initiatives include establishing and maintaining relationships with client contacts in the applicable geographic region, which includes, but is not limited, to: EAP school preparation program representatives and recruitment officers; Post-secondary school registrars, admissions officers, and recruitment officers; Newcomer and immigrant services centres; Immigration consultants, lawyers, and advisors Professional associations and employers that require language proficiency testing; Prospective test centres; and Community organizations within India and the region. This position reports to the Vice President, Revenue, Language Proficiency and Prior Learning Assessments and Director, Business Development, India Responsibilities The successful candidate will be expected to: Business Development Help to establish sales goals for new business activities and report on their success and impact on a monthly basis. Take a central role in the growth and success of test preparation programs. Act as a resource for backup and follow through on key initiatives, which includes testing and strategic partnerships. Assist with the expansion of the CELPIP Network and preparation programs within India and South Asia Help to expand the adoption of CELPIP in post-secondary institutions and other organizations. Oversee and manage relationships through scheduled and regular follow ups. Manage a prospect list with estimates of impact and success over time. Use data to inform and contribute to growth strategies for India and South Asia in collaboration with the Vice President, Revenue, Language Proficiency and Prior Learning Assessments and Business Development Director, India Similar responsibilities may be required in other regions as business needs require. Tactics will include: Establishing, building, and expanding relationships with existing and potential clients (i.e., end-user clients and partner organizations). Delivering presentations to communicate and sell new and changing products, features, benefits, and offerings. Monitoring market conditions, product innovations, and competitors' products, sales, etc. Ensuring client satisfaction levels are maintained and increased appropriately through proactive problem-solving and high engagement. Conducting client meetings, demonstrations, and other client requests as required. Conducting ongoing needs-analyses to determine appropriate services to meet client requirements. Managing expectations internally and externally and developing business solutions accordingly. Striving to find and develop new business opportunities. Keeping clients apprised of new product functionality. Increasing brand loyalty and improving customer satisfaction. Attending industry-related conferences and events as required. Requirements Qualified candidates will possess the following A four-year undergraduate degree from an accredited university in an applicable field. A graduate degree will be considered an asset. Familiarity with network and computer systems is an asset. 5+ years of experience. Excellent written and verbal communication skills. Proficient at Microsoft Word, Excel, and PowerPoint. Familiarity with the Canadian education market. Familiarity with high stakes language proficiency testing. Experience working in a dynamic, team-oriented environment. Other Requirements Must be able to travel in India and internationally.
The successful candidate will be responsible for delivering business development initiatives for Prometric and driving bookings/revenues to achieve annual targets. These initiatives include establishing and maintaining relationships with client contacts in the applicable geographic region, which includes, but is not limited, to: EAP school preparation program representatives and recruitment officers; Post-secondary school registrars, admissions officers, and recruitment officers; Newcomer and immigrant services centres; Immigration consultants, lawyers, and advisors Professional associations and employers that require language proficiency testing; Prospective test centres; and Community organizations within India and the region. This position reports to the Vice President, Revenue, Language Proficiency and Prior Learning Assessments and Director, Business Development, India Responsibilities The successful candidate will be expected to: Business Development Help to establish sales goals for new business activities and report on their success and impact on a monthly basis. Take a central role in the growth and success of test preparation programs. Act as a resource for backup and follow through on key initiatives, which includes testing and strategic partnerships. Assist with the expansion of the CELPIP Network and preparation programs within India and South Asia Help to expand the adoption of CELPIP in post-secondary institutions and other organizations. Oversee and manage relationships through scheduled and regular follow ups. Manage a prospect list with estimates of impact and success over time. Use data to inform and contribute to growth strategies for India and South Asia in collaboration with the Vice President, Revenue, Language Proficiency and Prior Learning Assessments and Business Development Director, India Similar responsibilities may be required in other regions as business needs require. Tactics will include: Establishing, building, and expanding relationships with existing and potential clients (i.e., end-user clients and partner organizations). Delivering presentations to communicate and sell new and changing products, features, benefits, and offerings. Monitoring market conditions, product innovations, and competitors products, sales, etc. Ensuring client satisfaction levels are maintained and increased appropriately through proactive problem-solving and high engagement. Conducting client meetings, demonstrations, and other client requests as required. Conducting ongoing needs-analyses to determine appropriate services to meet client requirements. Managing expectations internally and externally and developing business solutions accordingly. Striving to find and develop new business opportunities. Keeping clients apprised of new product functionality. Increasing brand loyalty and improving customer satisfaction. Attending industry-related conferences and events as required. Requirements Qualified candidates will possess the following A four-year undergraduate degree from an accredited university in an applicable field. A graduate degree will be considered an asset. Familiarity with network and computer systems is an asset. 5+ years of experience. Excellent written and verbal communication skills. Proficient at Microsoft Word, Excel, and PowerPoint. Familiarity with the Canadian education market. Familiarity with high stakes language proficiency testing. Experience working in a dynamic, team-oriented environment. Other Requirements Must be able to travel in India and internationally.
Job Description: As a Site Technician at Prometric, your primary responsibility will be the technical buildout and maintenance of global testing locations. You will be expected to split your time between two main tasks: - Working collaboratively with a cross-functional team to facilitate the construction of Prometric test centers. - Handling infrastructure and hardware maintenance at testing sites, including DVR support, Lab Services, and other site build projects. Key Responsibilities: - Ensure timely delivery of builds within the agreed project timeline. - Collaborate with internal departments to achieve successful sign-off on builds. - Promptly escalate any build issues as they arise. - Provide comprehensive reports on the overall build progress to the business. - Proactively and reactively upgrade hardware at test centers. - Offer DVR surveillance support on-site and for internal users. - Provide end-to-end support to internal and client labs. - Participate in other team projects as assigned. Qualifications Required: - Hold at least a bachelor's degree in any discipline, with a preference for Computer Science/Information Technology or equivalent. - Possess a strong understanding of Active Directory, DNS, DHCP Server, WDS Server, Server and client Operating Systems. - Demonstrate proficiency in troubleshooting issues related to Server hardware, Client hardware, Operating Systems, and Local Area Networks. - Have a minimum of 2 years of experience as part of a Service Desk team. - Previous experience working in a Global Team environment and interacting on a global scale. - Exhibit good conflict resolution, problem-solving, and interpersonal skills. - Ability to thrive in a dynamic environment and adapt quickly to changes. - Willingness to work flexible shifts with variable hours. - Capable of working collaboratively within a team to achieve common goals.,
POSITION DESCRIPTION: The Test Center Manager (TCM) serves as the face of Prometric in test centers around the world. These professionals are an essential part of a growing specialization within the company and thrive in fast-paced environments that support people who are taking life-changing exams. Prometric employs more than 600 Test Center Administrators (TCAs) worldwide who are highly respected for their ability to lead and control the computer-based test center environment. The job requires TCMs to manage all aspects of the testing facilities, financial Practices, personnel and maintain set policies and guidelines to uphold the highest standard for exam integrity in the world. PRINCIPAL RESPONSIBILITIES AND ACCOUNTABILITIES: Ensure that the facilities, operations, and performance at the assigned test center consistently meets the standards of Prometric and its testing clients. Plan regular staff schedules and supervise both regular as well as temporary Test Center Administrators Have an understanding of how test center operating costs impact Prometric’s key financial and business drivers and performance against corporate metrics Educate staff on the rationale behind the key performance levers for the business and coach staff on how to efficiently achieve the targets Supervise security/verification procedures of test candidates arriving for registration, ensuring that identification and confirming eligibility is carried out correctly. Responsible for hiring and training of new Test Center Administrators Review and approve time sheets and expenses for all staff Provide security at the testing facilities by ensuring all locks and security systems are properly used. The TCM is responsible for holding keys to the testing facility Represents the organization with professionalism Has sufficient knowledge of basic technology to resolve common issues File detailed reports on any irregular test center situations or complaints Operate a DVR, digital camera, telephone system (IVR), and alarm system as and when required. Resolve, report or escalate candidate and/or building problems to the appropriate department or manager Engage with property management to maintain a safe and comfortable testing environment Acts as a TCA to administer tests Actively participates in Prometric quality assurance, audit programs and other company initiatives as a team player. Maintain a deep knowledge of policies, practices, and procedures. CANDIDATE QUALIFICATIONS: Graduate in any discipline 3-4 Years of customer service-related experience in a supervisory position required. Experience dealing with the public from a position of authority. Good verbal and written communication skills Ability to handle multiple tasks at one time. Ability to read and interpret documents such as safety rules and operating and maintenance instructions. Ability to write detailed reports and correspondence. Ability to handle small tools, stoop, reach, maneuver equipment, pack equipment for shipping and or unpack for installation. Ability to lift to 25 pounds. Visual requirements include the ability to adjust focus on computer screen, and view testing room during proctoring. Exposure to and some familiarity with Microsoft Windows-based computer applications preferred. Experience using Internet browser. Willing to travel for support and training Ability to work in shifts Must be flexible during days and evenings on various days and times subject to change according to demand of testing.
SUMMARY: The Channel Engagement Manager at Prometric plays a crucial role in managing test centers and partner relationships, ensuring contractual obligations are met and maintaining operational excellence across our testing sites. You will be responsible for overseeing site performance, adherence to operational processes, and compliance with required certifications and audits. Duties and Responsibilities: Manage test center and partner relationships and ensure contractual obligations are met in a timely manner. Monitor and manage the performance of testing sites using site scorecards and performance metrics. Ensure adherence to operational processes, site schedules, and required certifications. Oversee compliance with audits, including DIP checks, site audits, secret shops, etc. Respond to escalations from sites and clients in a timely and effective manner. Document processes, procedures, and tools to maintain consistency and efficiency across sites. Communication with partners Ensure all candidates are tested according to Prometric Standard Operating Procedures (SOPs). Ensure all channel Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are achieved. Lead initiatives as assigned by management. Ability/ Flexibility to work on weekends and extended hours TCA certification coordination Assess test center capacity and work with Test Hours staff to extend site scheduler as necessary Request escalations for windowed exam dates/hours Staff related closures Work with GSTS Monitor and be aware of tech upgrades Answer questions from sites/help with communication TA escalations and requests Site management Client escalations and command centers Yearly follow up on current staff present at site Site moves – monitor and help with any items that come up Ownership changes – Help the buildout team as needed New site buildout – Work with site ownership to setup accounts and train as needed Support client escalations and command centers New site set up and training, following up on performance Qualification and desired skills Analytic skills with proficiency in Excel, Power Point etc Bachelor’s degree in business administration, management or other relevant experience. 3-4 years of experience in partner management, customer or client relations, preferably in the testing or assessment industry. Strong understanding of operational processes and compliance requirements. Excellent communication and interpersonal skills. Ability to manage multiple priorities and thrive in a fast-paced environment. Critical thinking skills. Attention to detail and a commitment to delivering high-quality service. Strong problem-solving and decision-making abilities. Willingness to travel to testing sites as needed. Proficiency in English, Hindi and Kannada
As a Channel Engagement Manager at Prometric, your role is crucial in managing test centers and partner relationships to ensure operational excellence and adherence to contractual obligations. You will oversee site performance, operational processes, and compliance with required certifications and audits. Your responsibilities include: - Managing test center and partner relationships, ensuring timely fulfillment of contractual obligations. - Monitoring and managing testing site performance using scorecards and metrics. - Ensuring adherence to operational processes, site schedules, and necessary certifications. - Overseeing compliance with audits such as DIP checks, site audits, and secret shops. - Addressing escalations from sites and clients promptly and effectively. - Documenting processes, procedures, and tools for consistency and efficiency. - Communicating with partners and ensuring candidates are tested according to SOPs. - Achieving channel Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). - Leading assigned initiatives and working on weekends or extended hours as required. - Coordinating TCA certification and assessing test center capacity. - Working on windowed exam date escalations, staff closures, and tech upgrades. - Handling site management, client escalations, and command centers. - Following up yearly on current staff, monitoring site moves, ownership changes, and new site buildouts. - Supporting client escalations, setting up new sites, and providing necessary training. Qualifications and desired skills for this role include: - Analytic skills with proficiency in Excel, Power Point, etc. - Bachelor's degree in business administration, management, or relevant field. - 3-4 years of experience in partner management, customer relations, or testing/assessment industry. - Strong understanding of operational processes and compliance requirements. - Excellent communication and interpersonal skills. - Ability to manage multiple priorities in a fast-paced environment. - Critical thinking, attention to detail, and commitment to high-quality service. - Strong problem-solving and decision-making abilities. - Willingness to travel to testing sites. - Proficiency in English, Hindi, and Kannada.,