Site Technician

SUMMARY

Site Technician is responsible for the technical buildout and maintenance of Prometric's global testing locations. In this role, the candidate will split their time between 2 primary responsibilities:

a) Working as part of a cross functional team to enable the build of Prometric test centers

b) Infrastructure and hardware maintenance of testing sites, DVR support, Lab Services & other site build Projects

RESPONSIBILITIES:

• Buildout of Prometric Test Centers:
• Ensuring a build is delivered within the agreed project timeline
• Working cross functionally with internal departments to ensure a successful sign-off
• Escalating any build issues in a timely manner
• Reporting on the overall build to the business
• Hardware Maintenance
• Proactive and reactive upgrade of hardware at test centers
• DVR surveillance support both at the site and for internal users
• Lab Services
• End to end support to internal and client labs
• Other team projects assigned

EDUCATION AND SKILLS:

• Candidate should at least possess a bachelor's degree in any discipline. Computer Science / Information Technology or equivalent is preferred.
• Candidate should have good knowledge of Active Directory, DNS, DHCP Server, WDS Server, Server and client Operating Systems.
• Candidate should have strong knowledge of troubleshooting issues related to Server hardware, Client hardware, Operating Systems and Local Area Networks.
• Minimum 2 years experience as part of Service Desk team is a must.
• Must have worked in a Global Team and able to interact on a Global scale.
• Good conflict resolution, problem solving and interpersonal skills.
• Ability to work in a dynamic environment and adapt quickly to change.
• Able to work in a flexible work-shift roster with variable hours.
• Ability to work as part of a team to accomplish common goals.