Duty Manager/Guest Relation Executive

Job Description

Job Summary: The Duty Manager will oversee daily operations at PVR INOX, ensuring exceptional guest experiences and efficient staff performance. This role requires strong leadership, excellent communication skills, and the ability to resolve issues promptly. The Duty Manager will work collaboratively with all departments to uphold PVR INOXs commitment to quality. Key Responsibilities: Operational Oversight: Supervise daily operations, ensuring smooth functioning across all departments, including guest services, technical operations, and concessions. Staff Management: Lead and motivate team members, conducting training sessions, performance evaluations, and fostering a positive work environment. Guest Relations: Address guest inquiries and concerns promptly, ensuring a high level of customer satisfaction. Implement feedback to enhance the guest experience. Crisis Management: Act as the first point of contact for any emergencies or operational issues, responding swiftly to resolve problems and ensure safety protocols are followed. Event Coordination: Collaborate with the management team to plan and execute special events and promotions, ensuring seamless operations during high-traffic periods. Financial Oversight: Assist in managing budgets, monitoring expenses, and ensuring that financial transactions are accurately processed. Compliance: Ensure all operations comply with health and safety regulations, as well as company policies and procedures. Qualifications: Education: Bachelors degree in Hospitality Management, Business Administration, or a related field preferred. Experience: Minimum of 2-4 years of experience in a managerial or supervisory role within the hospitality or entertainment industry. Leadership Skills: Proven ability to lead a team effectively, with excellent interpersonal and communication skills. Problem-Solving: Strong decision-making abilities and the capacity to remain calm under pressure. Customer Focus: Passion for providing outstanding service and creating memorable experiences for guests. Flexibility: Availability to work evenings, weekends, and holidays as required. Why Join Us: Competitive salary and comprehensive benefits package. Opportunities for career growth and advancement within a leading cinema brand. A dynamic and supportive work environment that values teamwork and innovation. The chance to be part of a passionate team dedicated to delivering exceptional movie experiences. If you are a motivated leader with a passion for customer service and operational excellence, we invite you to apply and become a part of the PVR INOX family!