DTDC Executive/ Intern

Job Title: Membership Card Development Executive / Intern

Department: Customer Division – Membership & Loyalty
Location: near, 163 P, Santoshi Mata Mandir Rd, Kali, Sri Ganganagar, Rajasthan.
Reports To: Membership Program Manager

Role Summary:

We are seeking a proactive and analytical Membership Card Development Executive/Intern to support the planning, execution, and optimization of our customer loyalty programs – Prime and Bonanza cards. The ideal candidate will assist in designing new offers, tracking member activity, coordinating promotions, and enhancing the overall customer membership experience.

Key Responsibilities:

Program Development & Coordination

• Assist in structuring benefits for Prime and Bonanza membership cards
• Support in drafting and updating membership brochures, in-store posters, and digital collateral
• Coordinate with creative, marketing, and tech teams to launch campaigns and registration portals

Sales Enablement & Operations

• Monitor daily/weekly/monthly membership registrations across stores
• Help train store-level staff with updated pitch material, FAQs, and onboarding scripts
• Resolve issues related to member benefit claims, deactivations, or reward tracking

Customer Communication & Feedback

• Draft SMS/email templates for renewal reminders, point updates, and offers
• Collect and log customer feedback on card usage experience
• Suggest loyalty-based campaigns to improve satisfaction and retention

Eligibility Criteria:

For Executive/ Intern Role:

• Intermediate/ Graduate in Marketing, Retail, or Business Administration
• 1–2 years of experience in loyalty programs or customer engagement roles
• Passionate about customer marketing and retail innovation

Required Skills:

• Strong communication and presentation skills
• Intermediate MS Excel/Google Sheets (data handling, pivot tables)
• Basic knowledge of CRM or loyalty tools is a plus

Performance in this role may lead to promotion into:
→ Assistant Manager – Membership Development→ Loyalty Program Lead (Zonal Level)→ Customer Experience Manager

Why Join SBS?

• Be part of one of India’s fastest-growing grocery retail startups
• Contribute to building the most rewarding customer loyalty model in the retail space
• Exposure to strategy, tech, marketing, and retail operations

Job Types: Full-time, Permanent, Fresher, Internship, Contractual / Temporary, Volunteer
Contract length: 3 months

Pay: ₹10,000.00 - ₹12,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Work Location: In person