Dispatch Supervisor

Key Responsibilities:

• Dispatch Operations:
• Oversee the daily dispatch process to ensure timely delivery of products.
• Ensure that all outgoing goods are correctly picked, packed, and labeled according to customer orders and delivery requirements.
• Coordinate with transporters to ensure the safe and timely dispatch of products.
• Monitor dispatch schedules and prioritize orders to meet deadlines.
• Maintain accurate dispatch records, including delivery notes, order sheets, and tracking information.
• Team Supervision:
• Supervise and lead the dispatch team, ensuring proper training and efficient workflow.
• Assign tasks and set performance expectations for dispatch staff.
• Conduct performance evaluations and provide feedback or corrective actions as necessary.
• Ensure adherence to health, safety, and quality standards within the dispatch area.
• Inventory Management:
• Ensure that inventory levels are accurately maintained and reconciled in the dispatch area.
• Work closely with inventory control teams to ensure stock levels align with sales and orders.
• Assist in resolving inventory discrepancies and manage returns effectively.
• Coordination and Communication:
• Liaise with other departments such as production, sales, and logistics to ensure a smooth flow of orders.
• Resolve any customer or transport-related issues that arise during the dispatch process.
• Maintain strong communication with transport companies and internal teams to avoid delays.
• Reporting and Documentation:
• Prepare and submit regular dispatch reports to the Warehouse or Logistics Manager.
• Track performance metrics such as order fulfillment rate, delivery accuracy, and on-time delivery.
• Ensure proper documentation for all dispatched goods, including invoices, shipping labels, and customs documentation when necessary.
• Continuous Improvement:
• Identify opportunities to improve dispatch processes and reduce inefficiencies.
• Implement best practices in dispatch operations to enhance productivity and reduce errors.
• Ensure that dispatch operations comply with company policies and industry regulations.

Qualifications:

• Education:
• Bachelor's degree in Logistics, Supply Chain Management, or a related field (preferred).
• Relevant certifications in logistics, warehousing, or supply chain management (a plus).
• Experience:
• Minimum 2-3 years of experience in a dispatch or logistics role, preferably within the FMCG industry.
• Previous supervisory experience is highly desirable.
• Skills:
• Strong knowledge of dispatch operations, inventory management, and logistics processes.
• Excellent leadership and team management skills.
• Ability to work under pressure and meet tight deadlines.
• Good communication and problem-solving skills.
• Proficient in using warehouse management systems (WMS) and basic Microsoft Office applications.
• Personal Attributes:
• Detail-oriented with a focus on accuracy.
• Strong organizational and time-management skills.
• Ability to work independently and as part of a team.
• Positive attitude and ability to handle challenging situations.

Working Conditions:

• Full-time position with a requirement to work on shifts, weekends, or public holidays if needed.
• Physical activity may be required (e.g., moving boxes, standing for extended periods).

Job Type: Full-time

Pay: ₹18,000.00 - ₹22,000.00 per month

Benefits:

• Leave encashment
• Provident Fund

Work Location: In person

Expected Start Date: 15/03/2025