Job
Description
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Manages the program to align with evolving Critical Application Recovery policy, audit requirements, compliance obligations, and business needs and objectives. Establish the program metrics and standards, develop plans to improve the success measures. Identifies and remediates recovery gaps noted during tabletop exercises or live system recovery tests.
Plan, build, run and manage enterprise-wide IT DR for JLL, including DR strategies, plan development, plan exercising, and manage related IT budgets (capital and operational), annual program agendas and recovery improvement metrics.
Oversee the design, execution and continuous improvement of DR plans through rigorous exercising. Manage the execution and completion of all DR test activities.
The person who fills this position will be expected to collaborate with business continuity management (BCM), business unit management, external business partners and key IT staff members to plan, direct, control and maintain effective DR plan testing.
Manage the creation of program status communications to internal management (e.g., board of directors, the audit committee, BCM steering committee and business unit management) and external stakeholders (including regulators, auditors and customers) regarding the status of the DR program, including annual reporting, audit report responses and customer requests.
Ensures and tracks the delivery of Critical System Recovery Program awareness and education, coordinating as needed with the System Recovery Coordinators around the world. Provides subject matter expertise to internal customers and external clients.
Manages the annual review process for the Critical Infrastructure and Business System Recovery Plans. Maintains the Critical System Recovery repository that includes the most recent copies of all the Critical Infrastructure and Business System Recovery Plans.
Manages execution of live system recovery tests, coordinating recovery resources, scheduling test events, developing and managing the recovery test tasks, monitoring results, collecting artifacts, creating and disseminating test reports, and managing remediation plans to close discovered gaps if required.
Manages client information requests throughout the full lifecycle of client acquisition and ongoing service delivery. Participates in compliance audits (SOC2, ISO, or client) as the continuity and resiliency SME.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
