Director, Tax Compliance Operations

Were looking for a hands-on operations leader to deliver tax compliance services for Avalara clients globally. This leadership role centers around operations strategy, service delivery, and talent development across different tax domains while championing automation as part of Avalaras AI-First journey. A successful leader in this role is someone who can lead through transformation, demonstrating agility and curiosity in pursuit of simplifying the complexities of tax compliance.

What Your Responsibilities Will BeOperations and Service Excellence

• Lead India-based team to deliver tax compliance services for global clients.
• Develop capacity planning models to ensure delivery is aligned with both client needs and jurisdiction-driven deadlines.
• Use data-driven insights to improve accuracy and efficiency for returns filing and payments operations.
• Own SLAs, quality, and timeliness of tax compliance service delivery across the global client base.
• Represent local India operations in global forums; align with senior stakeholders on priorities, resource needs, and operational challenges.
• Partner with cross-regional tax compliance leaders to set priorities for future product enhancements and AI enablement aimed at elevating client experience, driving scale, and mitigating risk.
• Deliver on key client experience metrics that drive high satisfaction, retention, and revenue growth.
• Drive cross-functional initiatives that simplify the compliance experience for clients.

• Foster a culture of high ownership, performance, transparency, and continuous coaching.
• Develop internal talent; drive structured training and cross-skilling efforts.
• Promote positive engagement leveraging Gallup to develop action plans that drive accountability and high retention.

What You'll Need to be Successful

• 12+ years of experience in global operations, service delivery, or tax compliance (preferably within SaaS, finance, or tech).
• 8+ years of people management experience, including managing managers and large teams.
• Strong track record of driving KPIs across complex tax, accounting, or regulatory functions.
• Demonstrated ability to drive performance and transformation in a matrixed, high-growth environment.
• Experience working across geographies with cross-functional leadership exposure.
• Availability to travel internationally, primarily the United States and Europe.

• Experience in tax technology or compliance platforms (e.g., Avalara, Vertex, SureTax, Sabrix).
• Background in U.S. taxation including Sales & Use Tax, Lodging, Telecommunications, or similar indirect tax domains.
• CPA, CMI, or MBA highly desirable.