Director, Program & Strategy (Customer Success & Growth)

About Spyne

At Spyne, we are transforming how cars are marketed and sold with cutting-edge Generative AI. What started as a bold idea—using AI-powered visuals to help auto dealers sell faster online—has now evolved into a full-fledged, AI-first automotive retail ecosystem.

Backed by $16M in Series A funding from Accel, Vertex Ventures, and other top investors, we’re scaling at breakneck speed:

• Launched industry-first AI-powered Image, Video & 360° solutions for Automotive dealers
• Launching Gen AI powered Automotive Retail Suite to power Inventory, Marketing, CRM for dealers
• Onboarded 1500+ dealers across US, EU and other key markets in the past 2 years of launch
• Gearing up to onboard 10K+ dealers across global market of 200K+ dealers
• 150+ members team with near equal split on R&D and GTM

Learn more about our products:

Spyne AI Products - StudioAI, RetailAI

Series A Announcement - CNBC-TV18, Yourstory

More about us - ASOTU, CNBC Awaaz

Role Overview

This isn’t just another role — it’s a chance to build something truly iconic from scratch. We’re on the lookout for a sharp leader to drive our Customer Onboarding & Success charter for a next-gen CRM + Conversational AI product that’s set to transform the Automotive Retail space, and soon going to outpace the base Spyne product in overall revenue. You'll be solving the following in the first 3 months of your stint in the company:

👉 Ensure a smooth onboarding journey for our first 30 strategic customers

👉 Deliver $1M+ in quarterly revenue

👉 Eventually lead the Customer Growth & Success charter for the Conversational AI & CRM product

Location:

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Key Responsibilities

• Lead end-to-end customer onboarding from kick-off to go-live, ensuring every customer gets value, fast
• Ensure $1M+/quarter revenue realization through successful customer activations and onboarding journeys
• Build the foundation of our Customer Success practice, focused on value delivery and product adoption.
• Build the automated Onboarding and Delivery management flows in collaboration with the Product team to ensure that the system is capable of onboarding 100+ customers per month.
• Capture onboarding insights and drive structured feedback loops into the product roadmap for better product-market fit
• Collaborate cross-functionally with Product, Engineering, AI, and Sales teams to remove onboarding friction
• Develop scalable onboarding frameworks, automations, and playbooks that can grow with us
• Lay the groundwork to build and lead a Customer Onboarding & Success team as we scale
• Lead and execute the customer onboarding journey from kick-off to go-live for top retail clients
• Translate complex onboarding processes into scalable playbooks
• Drive automation-first onboarding practices using AI tools

What Will Make You Successful?

• 8–10 years of experience in Customer Success, Program Management, or Strategy roles in B2B SaaS / AI-led products
• Strong pedigree with proven track record in customer-facing roles
• Past exposure to early-stage or fast-scaling startups; ability to build from 0 to 1
• Experience in influencing product development based on customer onboarding feedback
• Strong grasp of automation, CRM, and AI-led customer engagement
• Demonstrated maturity to lead cross-functional teams and eventually build a team from the ground up
• Experience managing teams in the past; comfortable starting as an IC
• Excellent communication, stakeholder management, and strategic thinking skills
• Willingness to work US hours to support US-based customers (6 PM to 3 AM) from office
• Comfortable in a fast-moving, ambiguous startup environment where brand is built iteratively
• Deep alignment with Spyne AI’s core values: Customer Obsession, Think 10X- Not 10%, Extreme Ownership, Relentless Innovation Machine

Why Spyne?

• Culture:

  High-ownership, zero-politics, execution-first

• Growth:

  $5M to $20M ARR trajectory

• Learning:

  Work with top GTM leaders and startup veterans

• Exposure:

  Global exposure across U.S., EU, and India markets

• Compensation:

  Competitive base + performance incentives + stock options