Director - Off-Role Hiring (Blue Collar Workforce Management)

Role & responsibilities

Role: Director - Off-Role Talent Sourcing/Hiring

Stakeholder Management/ Problem Solving/Key Understanding of Manpower Dynamics

Core Areas:

Qualification:

Experience:

Responsibilities, aka, what wed like you to deliver:

• Lead the Sourcing charter for the hiring of blue collar folks across all verticals.

• Collaborate with the city business team to understand employee needs and provide, implement HR solutions.
• Work with managers and employees to address all types of employee relations/ conflict resolution issues, fairly representing all interests.
• Act as a trusted advisor to eCommerce leaders, providing guidance on various HR matters including talent management, organizational design, performance management, and employee relations.
• Implement strategies to enhance employee satisfaction and retention.
• Ensure the onboarding process meets the needs of the function.
• Implement performance management processes and provide coaching to support career development.
• Identify training needs and coordinate relevant development programs.
• Foster a culture of continuous learning and skill development within the teams.
• Implement and execute HR programs and initiatives within the eCommerce function, ensuring alignment with company-wide HR policies and practices.
• Track HR metrics to measure the effectiveness of HR programs (such as Retention, succession planning, Attrition, Diversity, mapping of critical role & critical talent)
• Provide regular reports to leadership on HR-related KPIs.
• Review and analyse business metrics including data on retention and employee experience to recommend systemic improvements.
• Provide guidance and support to eCommerce managers and employees on HR policies, procedures, and best practices.
• Needs to develop organic channels for sourcing across the roles so that the turnaround time for hiring is minimal.

Preferred candidate profile

• People with endless curiosity and hunger to learn
• Owners who will think of Zepto as their own venture
• Operators obsessed with customer experience
• Good knowledge of labour regulations
• Possess exceptional interpersonal, negotiation, and conflict-resolution abilities.