Director- Insurance Operations (NIGHT SHIFT)

Job Description

Marsh McLennan Global Services is seeking candidates for the following position based in the Mumbai office: This is a hybrid role that has a requirement of working at least three days a week in the office. Director- Insurance Operations (Grade G) What can you expect? The ideal candidate will possess a deep understanding of the insurance landscape and demonstrate a proven ability to drive operational excellence through innovative strategies, effective stakeholder engagement, and thought leadership in change management. Incumbent should be ok with night shifts. The team currently does 6:30pm-3:30am IST. We will count on you for: Strategic & Operational Effectiveness You will be instrumental in shaping the future of our operations by: Developing and implementing strategic initiatives that enhance operational efficiency and effectiveness across diverse insurance processes. Lead the transformation of our operations to meet evolving market demands and client expectations, positioning Marsh as a thought leader in the insurance industry. Acting as a key voice by sharing insights and best practices through internal and external forums. Drive discussions on emerging trends, innovative solutions, and the future of insurance operations. Collaborating with key stakeholders across business units to identify development needs and create tailored training programs that empower teams and enhance performance. Foster strong relationships with global leadership to build trust and facilitate seamless communication. Overseeing the implementation of processes that optimize information exchange among internal teams, clients, and strategic partners. Act as a point of escalation for complex inquiries, ensuring timely and effective resolution of issues. Leading change management initiatives to ensure smooth transitions during operational transformations. Develop and implement strategies that prepare teams for change, minimize resistance, and maximize engagement, ensuring that all stakeholders are aligned and informed throughout the process. Managing the Cost and Service teams, developing both short-term and long-term financial and operational plans. Ensure resources are utilized effectively and investments are aligned with strategic goals. Designing and implementing robust crisis management processes to safeguard operations and maintain service continuity during challenging situations. Proactively evaluating team performance, providing constructive feedback and conducting performance reviews. Offer leadership guidance to enhance team productivity, compliance, and quality of service. Establishing mechanisms for sharing best practices and driving continuous improvement initiatives within the team. Champion a culture of innovation and efficiency. Ensuring the delivery of a compelling value proposition to clients by developing, implementing, and transitioning processes that align with client guidelines and expectations. People Management/Development Collaborating with HR and senior leadership to develop and implement a strategic workforce plan that addresses current and future talent needs, ensuring the organization is equipped to meet its goals. Championing diversity and inclusion initiatives at the organizational level, ensuring that diverse perspectives are represented and valued in decision-making processes. Monitor and report on progress towards diversity goals. Leading efforts to assess and enhance organizational effectiveness, identifying areas for improvement and implementing strategies that drive performance, engagement, and employee satisfaction across a large workforce. What you need to have? Minimum bachelor’s degree preferred. Excellent English communication skills, both verbal and written. Excellent computer skills and proficient in Excel, Word, Outlook, and Access. A minimum of 15 years of experience in team leadership and people management, within the general insurance industry. A data-driven mindset with a strong ability to make informed decisions based on analytics. Exceptional communication and presentation skills, with the ability to engage effectively with diverse audiences. Proven problem-solving capabilities, with a proactive approach to identifying and addressing challenges in a fast-paced environment. Strong stakeholder management skills, with a focus on building collaborative relationships across departments. What makes you stand out? Well-developed skills and the demonstrated ability to work in a globally matrixed and significantly multi-geography, multi-cultural offshore service delivery environment Exceptional Communication Skills Strong Business acumen Executive presence that conveys composure and confidence in all situations Strong analytical, research and problem-solving skills, attention to details At Marsh, we are committed to your professional growth and success. We offer a dynamic work environment that fosters innovation and collaboration, providing you with opportunities to make a meaningful impact for our clients and communities. Our inclusive culture values diverse perspectives and encourages you to bring your authentic self to work. Marsh McLennan is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person. Show more Show less