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Description
Company Description LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed. Join us to transform the way the world works. Job Description Director Global Vendor Management Operations This role will be based in Bengaluru. At LinkedIn, our approach to flexible work is centred on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team. The Director Global Vendor Management Operations is a critical business leader whose team drives strategy, planning, and operations at global scale for LinkedIn’s Global Vendor Solutions. They oversee four strategy & operations sub-teams who help accelerate growth and provide operational leverage to the global vendor management organization through central leadership of the following: Planning & Performance: Workforce Management (WFM), strategic business planning (financial planning, resource allocation & investment), forecasting, quarterly business reviews Project Management: planning project management, strategic initiatives Agent Enablement strategy supporting Training and Quality Assurance functions Operations Excellence: process improvements, systems & tool enhancements, core sales operations and Quality Control (QA) This individual will be responsible for making data-driven decisions around business strategy in partnership with sales leadership, designing and implementing strategy enhancements through our sales planning process, and leveraging sales analytics and operational improvements to drive action and improve the productivity of the organization. They will also act as a critical partner to regional sales strategy & operations teams, intaking regional activities and scaling them to a global level. This is a people leadership role, with an experienced team of Business Process Outsourcing (BPO), Scaled Vendor Operations Managers and individual contributors. As the Director Global Vendor Management Operations, you will have the opportunity to shape and grow a high performing team. We are looking for an exceptional business and people leader with strong quantitative, problem solving, communication, and project management skills. The ideal candidate can effectively communicate with executives and collaborate with a variety of people and job functions, accomplishing tasks of high complexity and scope, and can perform professionally in a challenging and extremely fast-paced environment. The ideal candidate will be able to handle highly sensitive, confidential, and non-routine information supporting a rapidly changing organization. We're seeking a leader who can recognize opportunities to drive business growth or improve processes and who can lead a team to bring these ideas to life. Responsibilities: Develop and lead a top-calibre global strategy and operations organization Serve as a key business advisor to sales and cross-functional leadership Lead global business planning workstreams, including financial planning, headcount planning, resource allocation, and investment cases Accelerate business growth through leadership of strategic initiatives (new product GTM, channel strategy & partnerships, incentive design, and more) Provide visibility into business performance and translate insights to action via forecasting and business reporting Drive process improvements and operational transformations to boost organizational productivity Provide leverage to regional strategy & operations teams by intaking and scaling regional activities globally Coordinate with cross-functional teams to lead mission critical projects, role alignment & program integrations. Strong understanding of vendors and risk management Advanced subject matter expertise in Project Management, BPO operations, L&D, QA and WFM Qualifications Basic Qualifications: BA or BS degree 10+ years in operations, business process outsourcing, or global vendor management 6+ years in people management experience Preferred Qualifications: MBA or advanced degree preferred (or equivalent work experience) 3+ years of experience managing large teams and/or people managers Experience leading sales operations for a B2B SaaS businesses Experience with CRM systems (SFDC and Microsoft Dynamics) Project Management experience and experience mobilizing cross functional teams towards a common goal Strong problem-solving and project management skills Experience communicating with and presenting to senior management Experience analysing data and using data to drive decision-making Experience pivoting between big picture thinking and operational tactics Suggested Skills: Leadership Cross-functional Collaboration Influencing Communication Additional Information India Disability Policy LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. For more information on our equal opportunity policy, please visit https://legal.linkedin.com/content/dam/legal/Policy_India_EqualOppPWD_9-12-2023.pdf Global Data Privacy Notice for Job Candidates Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal. Show more Show less
