Director - Financial Services Managed Services

• Director – Service delivery will require the candidate to lead large complex engagements or multiple mid-sized independent engagements in financial services operations environment. It will involve both build and run part of engagement/projects and delivering the objectives agreed with the client and onshore stakeholders. Having sound knowledge and experience in AML compliance and KYC CDD review/refresh and new client onboarding for individual and institutional clients is preferred.
• The role will manage a team of ~500+ people in the delivery of services across multiple clients either in same geography or cross geography. The ability to engage and communicate with clients, onshore stakeholders, engagement teams and KGS Management along with good people management skills and experience are therefore essential, with a demonstrated track record of having successfully led large teams in an operation environment.
• In addition, the role will be required to build an understanding of various technology platforms used to support the client delivery with a focus on process standardization and improvement to ensure our services are delivered to a high quality at low cost.
• The role will involve working with several internal functions, so the ability to proactively build and maintain internal networks will be key to the success of the role.
• The job responsibilities include:
• Lead & manage processes for the client, ensuring effective operational delivery to customers
• Maintain day to day client relationship activities and provide input, preparation and support to contractual Service Reviews
• Build strong relationships with senior stakeholders onshore, KGS Leaders across different service lines and KGS Senior Management within MS.
• Maintenance of Service Levels of the team and by overall engagement encompassing productivity, quality-based outcomes, thus, ensuring high level of customer service at all times
• Actively protecting the client’s interest at all times in every aspect of client delivery including complying with statutory regulations & legislation, maintaining highest standards of quality and ensuring that the potential risk to company arising out of operational lapses are minimized.
  

Responsibilities

Qualifications

• Min 18 yrs in an operational environment, with at least 5 years spent in leading Operations, Minimum of 8 years of managing a large team (300+)
• Strong communication and relationship building skills. Ability to represent KGS at client orals/pitches, roadshows with member firms and become a brand ambassador for KGS.
• Budgeting, forecasting and planning experience in an operational environment
• Commercially astute – ability to understand engagement commercials and manage costs per FTE to an optimum level.
• Strong presentation skills and ability to engage senior stakeholders
• Strong focus on results-led management and situational leadership skills
• Awareness of the Regulatory & Compliance guidelines and other relevant legislation, procedures and processes
• Preferred background in Financial services industry, with exposure to Banking Operations and Risk Management, under the ambit of global service delivery set-up
• Analytical and problem-solving skills and the ability to use information to generate creative solutions to benefit the business. Ability to be customer focused and drive results.
• Ability to lead the team and developing others.
• Presentation and Project Management skills. Focus on results-led management.
• Must be flexible to work from office on all 5 days