Director - Financial Services Managed Services

• Director Service Delivery

  will require the candidate to lead large complex engagements or multiple mid-sized independent engagements in financial services operations environment. It will involve both build and run part of engagement/projects and delivering the objectives agreed with the client and onshore stakeholders. Having sound knowledge and experience in AML compliance and KYC CDD review/refresh and new client onboarding for individual and institutional clients is preferred.
• The role will manage a team of 500+ people in the delivery of services across multiple clients either in same geography or cross geography. The ability to engage and communicate with clients, onshore stakeholders, engagement teams and KGS Management along with good people management skills and experience are therefore essential, with a demonstrated track record of having successfully led large teams in an operation environment.
• In addition, the role will be required to build an understanding of various technology platforms used to support the client delivery with a focus on process standardization and improvement to ensure our services are delivered to a high quality at low cost.

Must Have:

• Min 18 yrs in an operational environment, with at least 5 years spent in leading Operations, Minimum of 8 years of managing a large team (300+)
• Strong communication and relationship building skills. Budgeting, forecasting and planning experience in an operational environment
• Preferred background in Financial services industry, with exposure to Banking Operations and Risk Management, under the ambit of global service delivery set-up
• Analytical and problem-solving skills and the ability to use information to generate creative solutions to benefit the business. Ability to be customer focused and drive results.