We are committed to be a driving force in the transition to efficient, fossil-free and safe means of transport. Great progress is achieved by connecting great people, because together, we shape the world we want to live in.
The Position
As Director Digital Channels within Customer Solutions, you will be a part of Volvo Group Connected Solutions (VGCS) – a global organization that is leading the development of the Volvo Group’s connected services and solutions.The function Customer Solutions is responsible for driving the execution of Customer Connect ecosystem, as well as the overall user experience for all connected services and solutions. Customer Solutions consists of three departments, “Portal, Admin & Access Management”, “Digital Channels” and “Customer Experience”. The teams within Digital Channels are located in Gothenburg, Greensboro and Bangalore, working within the global scope. Digital channels department manage products and domains covering partnerships, APIs, Mobile application and support portals. The position reports to VP Customer Solutions and is a member of the Customer Solutions Management Team.
Key Responsibilities
As Director Digital Channels, your key responsibilities are to:
- Lead a forward-thinking organization, cultivating an innovative mindset and modern ways of working
- Ensure we build trust and collaborate with our stakeholders in the Volvo Group as well as within Volvo Group Connected Solutions
- Oversee the development of capacity and competence strategies that align with our long-term business plans and objectives
- Optimize operations, ensuring service reliability, cost efficiency and quality enhancements across all services and solutions
- Drive the development of your leadership team, fostering a high-performance culture and taking ownership of day-to-day business
- As an active member of the Customer Solutions leadership team, contribute to shaping the broader strategy, business development, and other high-impact projects
- Serve as a role model by living and breathing the principles of our company
Your Profile
To qualify for this role, you should have the following skills:
- Strong leadership capabilities and experience of leading leaders, business, and experts in a global environment
- Experience and proven track record in driving digital service development in a global environment
- Experience in product centric and agile ways of working
- Interest in and solid understanding of our industry and our customers’ business
- Excellent collaboration, networking and team building skills
- Significant experience from working in larger global corporations
- Excellent presentation and communication skills
- Successful in building working relationships and operating effectively as a member of a global leadership team
Master’s degree or equivalent is preferred, and you should have significant experience in relevant positions. You are fluent in English. The successful candidate will have shown a winning attitude and great persona in combination with a strong track record and references.
Welcome to the heart of connectivity at Volvo Group Connected Solutions!
For more information, please contact Tommy Hansson Strand, VP Customer Solutions, tel. 076-5533637.The last day to submit applications is July 4thWe value your data privacy and therefore do not accept applications via mail.
Who We Are And What We Believe In
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.Applying to this job offers you the opportunity to join
Volvo Group
. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.At
Volvo Group Connected Solutions
we drive transportation forward through connectivity. Our services and solutions are the key to a connected and more productive infrastructure, to ensure safer transport and reduced carbon emissions. By leveraging massive amounts of data from our customers connected assets, we are leading the way in a rapidly changing industry.
