Director- Delivery Management

Director - Delivery Management

Responsibilities

• Oversee the?end-to-end delivery lifecycle?for client engagements, including strategic planning, implementation, governance, and post-implementation support
• Ensure delivery metrics such as?scope, schedule adherence, quality, budget compliance, and operational KPIs are consistently met across all engagements
• Manage?multi-project portfolios?and large cross-functional teams, ensuring collaboration across domains like engineering, quality assurance, business analysis, architecture, and DevOps
• Own the?program governance model (SteerCo, WSR, MSR), engaging stakeholders at all delivery levels to maintain alignment on key deliverables and risks
• Take full accountability for the?financial health?of the client portfolio, including revenue recognition, profitability, and margin improvement
• Perform?budget forecasting, variance analysis, and corrective action planning to meet financial targets
• Identify areas for cost optimization and drive?OPEX reduction?through automation, resource optimization, or enhanced delivery models
• Monitor?resource utilization?and productivity metrics across multiple projects
• Serve as the primary client liaison for?senior-level relationships?(e.g., Directors, VPs, CXOs)
• Translate client business challenges into actionable delivery strategies and maintain alignment with client objectives
• Regularly conduct?Steering Committee (SteerCo)?sessions and executive-level communication to provide delivery updates and propose innovations
• Build, lead, and mentor large distributed teams of?100-150+ resources?across?nearshore, offshore, and onshore delivery locations
• Design workforce optimization strategies to align the right resources for the programs delivery outcomes
• Cultivate high-performing teams and drive talent development through mentoring and coaching
• Mediate resource conflicts and escalations while ensuring delivery deadlines are met
• Proactively identify, assess, and mitigate?program risks?to ensure delivery schedules and client KPIs are not impacted
• Plan for contingencies by implementing robust mitigation actions and escalation protocols
• Ensure continuity of services during high-pressure situations like transitions or operational bottlenecks
• Identify?up-sell/cross-sell opportunities?within accounts and develop strategies for expanding EPAM's footprint
• Partner with?sales and pre-sales teams?to contribute to?RFPs, SOWs, and business proposals
• Work with Account Managers to leverage successful delivery outcomes for growing client engagements further
• Drive?new logo acquisitions?by showcasing delivery leadership and engineering excellence
• Drive?continuous innovation?for client projects through automation, process enhancements, and the adoption of emerging technologies
• Promote best practices across delivery teams, ensuring clients benefit from EPAMs cutting-edge solutions like?cloud-native apps, data platforms, AI/ML, and?DevOps pipelines
• Regularly conduct retrospectives and implement improvements to delivery frameworks

Requirements

• 20-25 years of IT program delivery experience, with at least?5-7 years in leadership roles (Senior Manager, Delivery Lead, etc.),?handling cross-functional teams and global portfolios
• Proven experience managing?multi-million-dollar client accounts ?and portfolios
• Strong experience with?onshore-offshore delivery models, managing and scaling distributed teams efficiently
• Expertise in large-scale?enterprise programs?across industries such as BFSI, Telecom, Healthcare, Retail, or Life Sciences
• Strong ability to influence and manage?senior-level client stakeholders?(Directors, VPs, CXOs) while building trusted relationships
• Pragmatic leadership approach to resolve escalations, handle conflicts within delivery teams, and overcome program challenges effectively
• Experience mentoring delivery teams and?building leadership pipelines?within the organization
• Familiarity with modern technologies and delivery methods, including Cloud Platforms (AWS, Azure, GCP), Microservices & DevOps, Data analytics platforms (Tableau, Power BI, BigQuery), and Automation frameworks like?RPA (UiPath, Blue Prism)
• Understanding of?ITIL/ITSM frameworks?and SLA-driven managed services delivery
• Knowledge of Agile development methodologies (Scrum, SAFe) and traditional?Waterfall-based delivery
• Exceptional leadership, negotiation, and decision-making skills for managing high-pressure situations and escalating delivery performance
• Ability to thrive in ambiguity and deliver results under challenging timelines
• Strong analytical, communication, and interpersonal abilities for fostering team and client collaboration

Nice to have

• PMP / PRINCE2?(Program/Project Management certifications)
• Scrum Master or SAFe Certified Agilist
• Cloud Certifications?(AWS, Azure, or GCP)
• Knowledge of automation/tools certification (e.g., Tableau, RPA)