Sprinto
is a leading platform that
automates information security compliance
. By raising the bar on infosec, Sprinto ensures compliance, enables healthy operational practices, and allows businesses to grow and scale with unwavering confidence.We are a
remote-first
company with over
350+ employees,
serving 2500+ customers across 75+ countries. Backed by top-tier investors such as
Accel, ELEVATION,
and
Blume Ventures
, we've raised
$32M
in funding, including our most recent Series B round.
The Role:
We’re looking for a
Director of Customer Success
to lead our
Large SMB segment
, driving adoption, retention, and expansion at scale. This role is critical in shaping how we deliver value to customers, building scalable processes, and creating the playbooks that fuel long-term growth. You’ll balance
strategic leadership with hands-on execution
, leading from the front, coaching your team, and rolling up your sleeves when needed.
Responsibilities
- Lead and grow a team of Customer Success Managers focused on Large SMB accounts that span across geos
- Drive adoption and accelerate Time-to-Value by building scalable playbooks and success motions
- Own retention and renewal performance, ensuring predictability and forecast accuracy
- Partner with Account Management to identify, qualify, and convert upsell and cross-sell opportunities
- Champion cross-functional collaboration with Sales, Product, TAM, AM, and Support to deliver customer outcomes
- Build customer advocacy by nurturing internal champions, case studies, and referenceable customers
- Roll up your sleeves to step into accounts, run EBRs, and directly support renewal/expansion conversations when needed
What Success Looks Like
- High product adoption and measurable customer outcomes tied to business value
- Strong Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) across the SMB segment
- Predictable renewals with minimal churn, achieved through proactive engagement
- Expansion opportunities; systematically identified and closed
- Engaged, high-performing CS team with strong coverage, clear capacity models, and scalable processes
- Clear playbooks built for onboarding, adoption, renewal, and expansion
Requirements
- Hands-on leader with 12+ years of Customer Success and Account Management experience, including 5+ years in leadership roles
- Proven experience driving adoption, retention, and growth in SMB or scaled segments where volume and efficiency matter
- Track record of leading teams to exceed renewal and expansion targets
- Builder mentality – experienced in creating playbooks, processes, and scalable CS motions from the ground up
- Strong operator: data-driven, disciplined in forecasting, KPIs, and business reviews
- Excellent communicator with executive presence, comfortable engaging with champions to C-levels
- SaaS background required; familiarity with GRC is a plus, but not mandatory
- Experienced with CS tools (e.g., Hubspot, Salesforce, etc )
Benefits
- Remote-first policy
- 5 days working with flexible hours
- Group medical insurance (including parents, spouse, and children)
- Group accident cover
- Group term life insurance
- Company-sponsored laptop
- Education reimbursement policy
ATS_SPRINTO
