Digital Transformation Manager Senior

As a Digital Transformation Manager - Senior at FIS, you will be responsible for developing an efficient, client-centric operating model built on best-in-class delivery practices. Your role will involve ensuring successful continuity of service to clients and owning the end-to-end WFM/business intelligence function for all the accounts managed within the scope. Your key responsibilities will include: - Project co-ordination & PMO support - Guiding teams working with Data Analytics, Machine Learning, and Software Development to effectively perform in the competitive environment - Managing and delivering consulting services in the Digital transformation space, performance improvement, and business transformation by implementing the latest techniques and proven practices - Ensuring timely delivery of projects for process improvement recommendations resulting in highly satisfied, referenceable clients - Directing, managing, and supervising all activities and resources related to the Analytics department To excel in this role, you should possess the following qualifications: - Minimum 12-15 years of total experience in a Supervisory role including leadership & management of business operations or Business Intelligence/Analytics & Digital Transformation projects - Experience with contact centre Operations, IVR, and ACD logic flow - Minimum 1-2 years of experience in working on lean/six sigma projects - Operational excellence and Client Experience Management in the Back office industry, specifically in Digital Transformation - Experience in working on leading service desk platforms like ServiceNow, Jira, Planview, etc. - Multi-domain experience with contact centre Performance Management, Back Office Management, Process Automation (Robotics), etc. - Business Analytics skills with experience in working on an integrated contact centre environment consisting of technology for Delivery & Service Management, Reporting & Analytics, and Quality - Flexible to work in shifts 24/7/365 availability, including weekends and outside of the standard workday - Use of Microsoft Technologies and automation, analytics & other digital interventions to drive digitalization You will be part of a dedicated and motivated team at FIS, working in a modern environment with opportunities for professional education and personal development. FIS offers a competitive salary with attractive benefits including private medical and dental coverage insurance.,