12 Process Reengineering Jobs

Dear Candidate, We have a Job Opening for Process Design Consultant in Banking Product Based Company at Mumbai, Chennai, Gift & Gurgaon. Requirement Details: Location : Mumbai, Chennai, Gift & Gurgaon Designation: Process Design Consultant Experience: 15+ Years Qualification: Bachelors Degree Responsibilities: Conducts Process/Activity Deep Dives powered by data analytics to identify opportunities to simplify, transform and continuously improve GBS-performed processes, operations, technology and /or activities, includes impact assessment and business case development. • As appropriate, drives adoption of data-driven OpEx leveraging key data, e.g. Activity Maturity Framework/Work Type, and Workplace Enabler (WPE) Engages with business partners to analyze processes and activities and identify opportunities for simplification by utilizing sound process improvement models and techniques Manages design or redesign of processes or activities using Design Thinking / Six Sigma methodologies. Integrates best practices with process design to ensure continuous process improvement. Effectively challenges the status quo and communicates with leaders, managers, peers and business partners on strategy, deliverables, timelines and support needed. Partners with GBS OpEx Process Design Managers to develop and execute plans, including ongoing success measures, to sustain the change Leveraging GBS' enterprise-wide perspective to identify and promote horizontal opportunities, especially related to Tech with Ops Provides structured insights for broader evaluation and solutioning Fosters a culture of continuous improvement, simplification and innovation across GBS Supports a traceability mindset whereby operational excellence success is quantified and measured Applies integrated understanding of technology, operations, and risk perspectives to propose and accelerate solutions Ensures stakeholders / partners are engaged, all impacts are identified, appropriate forums/reviews/ routines are leveraged for socialization and requisite approvals Enables GBS participation in ideation frameworks, e.g, Speak Up/SIM (Enterprise), Process Owner Liaison (GO) | Tech with Ops (GBS) Acts as a Brand Ambassador and advocate for the Operational Excellence function Works both independently and as a team member and among diverse viewpoints to determine the best path forward Applies good sense of judgment, knowing when to escalate and how to manage expectations Applies analytical and problem-solving skills and adapts quickly to new technologies, methodologies, and systems Manages GBS OpEx idea pipeline, including SpeakUp!, GBS OpEx Portal, and SIM If you are interested, kindly share your updated CV to ct3@convate.com with below details. Kindly fill the below details: 1. Reason for job change: 2. Current Salary: 3. Expected Salary: 4. Joining Time needed Request you to kindly refer any of your friends or colleagues relevant and interested to the opportunity shared. About Convate Consultancy Recruitment Firm: Estd in 2004, Convate (team of 60 recruiters) is a leading International Recruitment Company having operations in Bangalore and Dubai. We specialize in the recruitment of IT/Healthcare/Engineering in India and the Middle East. Convate provides a learning-based work culture with a strong opportunity to grow in the years to come. Thanks and Regards, Barsha Recruitment Specialist Ct3@convate.com Convate Consultancy Services Pvt Ltd

Skill required: Talent & HR Practice - Talent Management Designation: Delivery Lead Senior Manager Qualifications: Any Graduation Years of Experience: 16 to 25 years About Accenture What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs. Support workforce behavior in alignment with the organization`s business strategy by designing, developing, implementing, and executing key HR processes:strategic planning; supply demand; hiring and sourcing; on-boarding and integration; training and development; objective-setting and performance management; and compensation and rewards. Candidates with HRBP experience,Lead the training and service rehearsal activities & train BPO process SMEsMonitor training and service rehearsal results and progress and help the transition team resolve issues and gapsLead ongoing continuous process improvement analyses and monitoring of process-specific KPIs Extensive experience working across multiple 3rd party vendors/suppliers/carriers Exposure to regulatory reporting, laws, and country legislations Work closely with transitions and Change management teams to ensure smooth transition of Payroll processes/activities to Accenture Lead Hypercare and other Governance meetings for respective domains\Primary interaction will be with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach Global Payroll Transformation Global Payroll Operations ExperienceVendor/Supplier Management Professional QualitiesGood oral and written communication skillsAbility to identify and effectively use resourcesExcellent customer service skillsOperational Excellence skills What are we looking for Advise & consult clients on future state Payroll organization design and target operating modelLead key strategic initiatives, driving Payroll Transformation, process reengineering to increase process effectiveness and efficiency and reducing cost of HR operations Provide end to end process expertise input to the process teams (BI) during global design preparation & localization workshops Participate in the global & localization sessions and provide leading practice input in administering local processesDrive and compile leading practices, and process design considerations incorporating build to operate efficiency design principlesProvide input into the technology enablement (Payroll System) and assist in identifying automation opportunities and address process administration gaps Provide input, where needed on service delivery components needed for policy harmonizationParticipate in global design authority discussions and provide input to any service delivery componentsParticipate in testing end to end processes in order to get familiarization of various system and process scenarios for SOP creation Lead the SOP build & work with the SMEs to document process narratives and localization requirements needs Roles and Responsibilities: In this role you are required to identify and assess complex problems for area(s) of responsibility The individual should create solutions in situations in which analysis requires in-depth knowledge of organizational objectives Requires involvement in setting strategic direction to establish near-term goals for area(s) of responsibility Interaction is with senior management levels at a client and/or within Accenture, involving negotiating or influencing on significant matters Should have latitude in decision-making and determination of objectives and approaches to critical assignments Their decisions have a lasting impact on area of responsibility with the potential to impact areas outside of own responsibility Individual manages large teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

KEY STAKEHOLDERS: INTERNAL Site Leadership Team, Global OE Head, Regional OE Head, Corporate Functions KEY STAKEHOLDERS: EXTERNAL Vendors, Consulting Firms REPORTING STRUCTURE: Role directly reports to Chief Manager-PE QUALIFICATION: B.E./M.E. in Industrial Engineering, Graduation/PG from NITIE or other reputed institutes, LSS GB/BB EXPERIENCE: 5 to 8 years of relevant experience in the area of Industrial Engineering at any manufacturing location/Corporate/Consulting firm. Hands on experience in implementing Productivity Excellence Framework. Should have lead/partnered in the translation of Productivity framework to tactical implementation plan. Have conducted the diagnostics, gap assessment, proposal alignment and simulated the POCs to drive the change. Should be well conversant and have driven projects/initiatives based on approaches i.e. MOST, Time motion, Lean, ToC, Six Sigma etc. Should be good with the latest trends in market, on automation/digitalization concepts. SKILLS AND COMPETENCIES Strong communication & influencing skills. Ability to build a strong working relationship with all stakeholders. Demonstrate high levels of Ownership & Accountability. Action-oriented and results-driven. Ability to organize the work, plan well and prioritize based on impact QUALIFICATION: B.E./M.E. in Industrial Engineering, Graduation/PG from NITIE or other reputed institutes, LSS GB/BB

Seeking an experienced Transformation Consultant to identify and implement high-impact improvements across people, process, and technology. The role involves co-developing transformation roadmaps with clients, conducting process discoveries, supporting innovation initiatives, and leading automation projects using RPA, AI, and cognitive tools. Responsibilities: Conduct Process Discoveries & Customer Journey Mapping Drive transformation initiatives using automation and analytics Collaborate with cross-functional teams for solution execution Lead client discussions during pre-sales, reviews, orals, and due diligence Train teams to foster a problem-solving culture Evaluate and implement emerging technologies Preferred Qualifications: Green Belt certification is mandatory; Black Belt preferred Minimum 5 years of total experience, with at least 3 years in digital transformation Experience working with contact center/CX transformation projects Exposure to modern technologies like GenAI, Agentic AI, Knowledge Bots, Conversational AI, etc. Hands-on with process tools like Visio and proficiency in documenting process flows

Seeking experienced Transformation Consultants to lead digital transformation projects aimed at enhancing contact center operations and customer experience. This role focuses on process improvement using structured methodologies and modern technologies like GenAI, Agentic AI, and Conversational AI Bots. Key Responsibilities: Lead and execute transformation initiatives in contact center and customer experience domains Conduct Process Discoveries, Customer Journey Mapping, and gap analyses Drive improvements using DMAIC methodology and Lean Six Sigma tools Implement solutions involving RPA, AI-enabled bots, and other emerging technologies Collaborate across delivery, sales, and technology teams Facilitate client interactions and support pre-sales, orals, and due diligence Foster a problem-solving culture through training and mentoring Mandatory Qualifications: Green Belt certified (mandatory), Black Belt preferred 5+ years of total experience, with 3+ years specifically in digital transformation Hands-on with Visio, knowledge of GenAI, Agentic AI, Conversational Bots Strong exposure to contact center / CX transformation

Bachelors degree in computer science, engineering or relevant field and 10+ years of change management or transformation 5+ years of Program Management experience in a matrix environment Exposure to drive complex improvement / transformation projects across multiple accounts/domains. Transformation / Process Re-engineering (RPA, IVR, Cognitive, Bots, Messaging, Analytics, Lean / Six Sigma) Strong understanding of AI enabled Conversation Bots (Chat Bots, Email Bots, Social Bots, Knowledge Bots, etc) Experience collaborating cross functionally within all organizational levels to build collaborative relationships. Strong internal client-facing skills with excellent communication, negotiation and conflict management skills Analytical acumen and the ability to streamline complex processes. Flexibility to work in shifts. Preferred Qualifications: Working knowledge of the Scaled Agile Framework Experience in the contact center or BPO industry Six Sigma Greenbelt or Blackbelt PMP certification preferred OCM (Organizational Change Management) certification preferred.

Bachelors degree in computer science, engineering or relevant field and 10+ years of change management or transformation 5+ years of Program Management experience in a matrix environment Exposure to drive complex improvement / transformation projects across multiple accounts/domains. Transformation / Process Re-engineering (RPA, IVR, Cognitive, Bots, Messaging, Analytics, Lean / Six Sigma) Strong understanding of AI enabled Conversation Bots (Chat Bots, Email Bots, Social Bots, Knowledge Bots, etc) Experience collaborating cross functionally within all organizational levels to build collaborative relationships. Strong internal client-facing skills with excellent communication, negotiation and conflict management skills Analytical acumen and the ability to streamline complex processes. Flexibility to work in shifts. Preferred Qualifications: Working knowledge of the Scaled Agile Framework Experience in the contact center or BPO industry Six Sigma Greenbelt or Blackbelt PMP certification preferred OCM (Organizational Change Management) certification preferred.

Seeking experienced Transformation Consultants to lead digital transformation projects aimed at enhancing contact center operations and customer experience. This role focuses on process improvement using structured methodologies and modern technologies like GenAI, Agentic AI, and Conversational AI Bots. Key Responsibilities: Lead and execute transformation initiatives in contact center and customer experience domains Conduct Process Discoveries, Customer Journey Mapping, and gap analyses Drive improvements using DMAIC methodology and Lean Six Sigma tools Implement solutions involving RPA, AI-enabled bots, and other emerging technologies Collaborate across delivery, sales, and technology teams Facilitate client interactions and support pre-sales, orals, and due diligence Foster a problem-solving culture through training and mentoring Mandatory Qualifications: Green Belt certified (mandatory), Black Belt preferred 5+ years of total experience, with 3+ years specifically in digital transformation Hands-on with Visio, knowledge of GenAI, Agentic AI, Conversational Bots Strong exposure to contact center / CX transformation

Role & responsibilities Lead end-to-end reviews and optimization of banking and financial business processes , especially those related to lending workflows and loan lifecycle management systems (LMS) . Conduct in-depth requirements analysis , particularly for commercial lending, retail loans, credit workflows , and digital banking transformations. Collaborate with stakeholders to gather functional and non-functional requirements related to LMS platforms , AI-based tools, and process automation. Prepare and maintain Business Requirement Documents (BRDs) , Functional Specifications (FSDs) , and user stories for projects involving loan origination, underwriting, disbursal, repayment tracking , and NPA monitoring . Drive the implementation and enhancement of AI-enabled banking solutions , including use cases like credit scoring models, automated decision engines, document verification, and customer behavior analytics. Effectively communicate plans, deliverables, and insights to cross-functional teams including Risk, Compliance, Operations, QA, WFM, Product, and Technology. Perform gap analysis between existing loan systems and proposed AI-driven solutions, recommending improvements for scalability and efficiency. Support project planning, manage milestones, monitor deliverables, and ensure timely execution. Assist in the definition and maintenance of internal banking procedures, compliance frameworks, and automation SOPs. Translate complex business requirements into technical specifications and ensure smooth collaboration between business and tech teams. Participate in UAT planning, execution, and feedback tracking , ensuring AI and LMS integrations meet business needs and regulatory standards. Continuously research trends in AI applications in BFSI and propose innovative solutions for business impact. Preferred candidate profile Graduate in Business Administration, Finance, Economics, IT, or related fields. MBA/CBAP/PMI-PBA certifications are preferred. Minimum 5 years of Business Analysis experience , with at least 23 years in the BFSI sector , including direct involvement with LMS platforms and lending operations . Proven experience in projects involving AI-powered products and digital transformation in banking . Strong knowledge of commercial lending systems, credit risk lifecycle, collections, underwriting , and regulatory compliance . Familiarity with core banking systems, LOS/LMS platforms , CRM tools, and cloud-based tech stacks. Excellent analytical thinking, documentation, and reporting skills. Proficiency in BA tools JIRA, Confluence, MS Visio , Excel, Power BI, SQL, etc. Strong communication and stakeholder management skills, with the ability to bridge business and technical teams. Experience working in Agile/Scrum environments. Perks and benefits

This role is based out at Thane & it will be work from Office. Roles and Responsibilities : Certified lean Six Sigma Black Belt Should have expert knowledge be Six Sigma and Lean Techniques Experience in Project management, preferably PMP or Prince Must have in-depth knowledge of Business Process Mapping and Modeling (Business Process Re-engineering) Knowledge in RPA opportunity identification and deployment Ability to build and drive Transformation road maps across large estates by seeking stakeholder buy ins and clear ROI showcasing. Bachelors or higher education degree with overall 7-12 years experience with minimum of 4-7 yrs of experience in Process Improvement (PEX) role Should have completed 3-5 Projects across different verticals as Project Lead and mentored >5 Projects across different verticals Should have worked on multiple client (International & domestic) collaborated project (client engaged). Role requires active engagement with internal and external stakeholders. Possess speed to delivery. Ability to collaborate and challenge in a consultative style. Solution Oriented and contribute towards RFPs, outsourcing opportunity assessments Work across multiple projects and time-zones concurrently juggling multi-dimensional deliverables both as sole contributor and team deliverables Analytical bend of mind to understand the business needs and the workflow of the management and the administration tasks. Must have in-depth knowledge of Business Process outsourcing (BPO) processes (Inbound, outbound and Data Processes). Preference to candidates who have supported F&A, Travel, Banking and/or Healthcare processes in PEX capacity Desired Candidate Profile: Graduate from a recognized Institute or University. Minimum 6-7 years of work experience in Contact Center & handled technology projects. Manage overall Lean Six Sigma capability building strategy for the site/client, to take Green Belt training classes. Plan and execute Projects as per defined Timelines to meet desired goal as a Project Lead for Key Projects and as a Mentor for Projects done by Operations, who are trained on Lean Six Sigma Monitoring Process ICU Metrics and provide required support to improve performance to ensure that those Key Metrics move out of ICU list. Continue to provide Value Adds for Processes in aligned vertical Analytics support (Data Analysis), Business Transformational Ideas, etc Lead and facilitate key organizational initiatives on Process excellence Conduct Value stream Mapping exercise and ability to create, execute, and maintain an AS IS" to TO BE" Roadmap. Design & Re-Design Business Processes towards Process Improvement / Transformation. Regards, Diksha Gupta diksha.gupta1@teleperformance.com

Transfer Agency FATCA- CRS TEAM Role Title- Senior Associate To provide consistently a high level of operational tax support to the firm and its clients in administering jurisdictional tax laws of the countries within which Apex operates. You will be responsible for processing and recording of all Common Reporting Standard (CRS) and FATCA Tax documentation. You will help assess the client data and documents to identify the potentially reportable clients across jurisdictions and will liaise with clients or relationship managers to update the reportable details from time to time, before submitting the final reports to the regulatory portals. Key duties and responsibilities Act as a tax / information reporting specialist to execute the FATCA, CRS advisory systems Execute the tax information reporting processes to products issued by business Migration of work into our centralized hub Develop "Go To" processes and implement appropriate procedures to ensure compliance with Information Reporting & FATCA requirements Be change agent and assist changing the processes or developing the new ones Participate in Robotic Process Automation initiatives IRS Tax form for FATCA and CRS self certification validation covering FATCA CRS reporting. Identify and participate in process reengineering & redesign to achieve better controls, compliance and efficiency Support audits with IRS and Internal Audit, special audits Support Technology projects from a technical tax perspective Review, validate and process IRS forms and self certification form along with related documentation according to IRS and FATCA regulations Perform reviews of written tax policy and procedures, research and respond to inquiries from operational areas. Qualification and Experience Prior FATCA CRS/ Transfer Agency processing experience is required Bachelors Degree in Commerce is desires 5-10 years of relevant experience Skills Required Working knowledge of FATCA & CRS and the regulated regulations. Understanding and review of US tax forms i.e., W9, W8-BEN, W8-IMY, W8-BEN-E, Chapter 3 status, With holding statements etc along with self cert forms (CRS) Work in co-ordination with other team members to ensure effective delivery for all services offered to internal and external clients Ability to understand XML schema to be able to prepare and review reports before submission To understand and adapt to changes, ensure that processes and procedures are continually updated to reflect changes in FATCA/CRS regulatory compliance requirements Should be familiar with FATCA CRS XML upload procedures Well versed with Microsoft applications. Expert excel and presentation skills is an added advantage. Good written and verbal communication skills Desired to be challenged and learn Innovative thinking - Creative thinking decision making, input seeking, logical thinking and solution finding. Attention to detail and ability to work on multiple tasks. Flexible enough to work in any shift as per business needs. Self-management - Adaptability and resilience, learning behaviour, integrity and ethics and relationship build. Motivational skills - Performance standards, achieving results and persistence. Innovative thinking - Creative thinking decision making, input seeking, logical thinking and solution finding. Attention to detail and ability to work on multiple tasks. Flexible enough to work in any shift as per business needs.

Key Responsibilities: Process and Technology Consulting for BFS clients to transform their current operations using key technology levers like RPA , BPM, Analytics , Artificial Intelligence and ML and custom solutions. Work with Operations teams to identify reengineering opportunities upstream and downstream to streamline processes end to end by applying a structured, fact based, and disciplined methodology to influence Business Outcomes of BFS clients. Create and embed a continuous improvement framework focused on performance by diagnosing process improvement opportunities through research & analysis of data including customer journey mapping and business process mapping. Experience in front-line business consulting, presales support, crafting solutions, responding to RFXs and delivering presentations to management teams as part of service provider organizations Advocate for new ideas and process improvements to close gaps, reduce manual efforts, and enhance the customer experience. Interact with clients, perform data analysis, assess processes and systems, and make recommendations on client initiatives. Build and manage project plans, create and run project portfolio management efforts, and work to become a trusted advisor to senior-level client staff Work cross functionally with sales, transition, operations, service and back office functions to improve processes throughout the business. Inform, influence, negotiate & persuade internal/external stakeholders in relation to digital transformation initiatives Desired Skills and Experience: 7-10 years of experience with a major consulting firm or 7 years of experience in a corporate role delivering strategy and operations projects for BFS clients with an emphasis in business transformation at the intersection of new operating models and new digital technologies Expert at Lean/Sigma, Process reengineering and Customer Journey mapping Well versed with newer solutions like RPA, BPM, Analytics, Artificial Intelligence, Chatbots, etc. Proficient in MS-Excel (VBA), PowerPoint and Data Visualization Tools such as Tableau, Power BI etc. Excellent program management skills including developing project plans, resourcing and budgeting projects, and managing a disciplined execution methodology with both internal (direct) and external (indirect) team members. Ability to analyze financial and operational data and synthesize findings in common business language. Good Domain understanding is desirable Ability to work with leaders in a matrix organization Excellent business writing and presentation & communication skills. Superior organization skills with the ability and desire to balance multiple projects of varying complexity at the same time. Qualifications Graduate or MBA