Digital Transformation Manager Senior

FIS

10 - 15 years

35 - 45 Lacs

mumbai

Posted:2 days ago| Platform:

Apply

Skills Required

business transformation performance management process improvement consulting business intelligence analytics financial services recruitment sql business operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

The leader will be responsible for developing an efficient, client-centric operating model built on the foundations of best-in-class delivery practices
This leader will ensure successful continuity of service to clients and own end-to-end WFM/ business intelligence function for all the accounts managed within the scope
Project co-ordination & PMO support
Guide teams working with Data Analytics, Machine Learning and Software Development and enable them to effectively perform in the competitive environment
Mange and deliver consulting services in Digital transformation space, performance improvement and business transformation by implementing latest techniques and proven practices
Responsible for timely delivery of projects for process improvement recommendations resulting in highly satisfied, referenceable clients
The leader has a primary objective to direct, manage, and supervise all activities and resources related to the Analytics department. This role will have the responsibility to ensure that all members of the team are focused on the delivery of company financial goals, and client operational expectations
The leader will need to possess strong interpersonal and collaboration skills, as s/he will be working closely with multiple business lines, US based P&L heads, Sales, Talent Acquisition teams, external vendors, suppliers etc. Specific Responsibilities
Generate career growth opportunities for internal associates through IJP (Internal job posting) and other organizational initiatives
Working with stakeholders such as Delivery Managers, in order to understand the skills and areas for development for all assigned resources and upcoming opportunities

What you bring:

Minimum 12-15 years of Total experience in Supervisory role including leadership & management of business operations or Business Intelligence/Analytics & Digital Transformation projects

Preferred Experience

Experience with contact centre Operations, IVR and ACD logic flow
Minimum 1-2 years of experience in working on lean/ six sigma projects (preferred)
Operational excellence and Client Experience Management in Back office industry specifically in Digital Transformation
Experience in working on leading service desk platforms like ServiceNow, Jira, Planview etc.
Multi - Domain experience with contact centre Performance Management, Back Office Management, Process Automation (Robotics) etc.
Business Analytics skills with experience in working on integrated contact centre environment consisting of technology for Delivery & Service Management, Reporting & Analytics and Quality
Flexible to work in shift 24/7/365 availability, including willingness to work on weekends, and outside of the standard workday.
Use of Microsoft Technologies and automation, analytics & other digital interventions to drive digitalization

Primary Skill

Bachelor s degree in a quantitative field or equivalent experience
10+ years of relevant work experience in business intelligence, analytics statistics, data engineering, data science, business transformation or related field
Advanced proficiency in SQL, ETL management, data modelling, DAX, power query and working with Big Data
Experience with data visualization using Power BI tool
Experience with statistical modelling and analysing large data sets
Experience in managing and prioritizing a project backlog
Experience in hiring, retaining, coaching and managing a high-functioning team including both technical and business functions
Strong critical thinking skills and attention to detail
Strong organizational and multitasking skills with ability to balance competing priorities
Excellent written and oral communication skills including an ability to communicate with all cross functional teams (technical and business)
Ability to identify process re-engineering requirements against end to end service provisioning.
Deployment and implementation of digital transformation tools and technologies

More Jobs at FIS

Senior AS400 Developer

Bengaluru

8 - 10 yrs

INR 25 - 30 Lacs

IT Security Analyst I

Pune, Maharashtra, India

5 - 8 yrs

Salary: Not disclosed

Lead Engineer - Development (ETL Tool, REST)

Bengaluru

2 - 6 yrs

INR 9 - 12 Lacs

Senior Automation Test Engineer (Java, SQL, Selenium, Coding)- 7+ Years- Pune

Pune, Maharashtra, India

5 - 8 yrs

Salary: Not disclosed

Senior Engineer - Development (C++, Unix)

Pune

1 - 3 yrs

INR 3 - 5 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Business Intelligence Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.