Core Responsibility Coverage
- WhatsApp Business, Instagram & Facebook Handling
- E-commerce Order Processing & Customer Support
- Tele-calling for Order Confirmation & Follow-ups
- B2C Consumer Retention & B2B Coordination
- Basic Graphic Design (Photoshop)
- Short Video Editing (Filmora / Premiere Pro)
- Daily & Weekly Sales and Performance Reporting
Key Responsibilities
1. Social Media Handling
- Handle inbound enquiries from Instagram, Facebook, WhatsApp Business, and website chat
- Convert social media messages into confirmed orders
- Coordinate with the marketing/content team on offers, campaigns, and product visibility
- Track daily leads vs conversions
2. E-commerce Operations
- Manage orders from:
- Own website
- Marketplaces (if applicable)
- Ensure:
- Accurate order processing
- Invoice generation
- Dispatch coordination
- Handle order issues: delays, cancellations, returns, and replacements
3. Tele-Calling & Customer Follow-ups
- Outbound calls for:
- Order confirmation
- Payment follow-ups
- Repeat sales / re-orders
- Inbound call handling for customer queries and complaints
- Maintain daily call logs and conversion status
4. B2C (Retail Consumer) Management
- Handle individual consumer orders
- Resolve complaints professionally
- Ensure high customer satisfaction and repeat purchases
- Maintain customer database for remarketing and retention
5. B2B (Wholesale / Bulk Orders) Management
- Handle enquiries from:
- Distributors
- Retailers
- Corporate / bulk buyers
- Price negotiation as per approved rate card
- Coordinate bulk dispatch schedules
- Maintain B2B client list and monthly order volume tracking
6. Order & Coordination Control
- Coordinate with:
- Production / Manufacturing unit
- Packing team
- Dispatch / Logistics team
- Ensure zero order mismatch
- Monitor stock availability vs confirmed orders
7. Reporting & Control
- Submit daily reports covering:
- Leads received
- Orders confirmed
- Revenue (B2C & B2B separately)
- Submit weekly summary reports including:
- Sales performance
- Customer issues
- Improvement suggestions
Additional Creative & Digital Skills (Mandatory / Preferred)
- Graphic Design:
- Product creatives using Adobe Photoshop
- Video Editing:
- Short promotional videos using Filmora or Adobe Premiere Pro
- Social Media Handling:
- Posting, basic engagement handling, and coordination with sales activities
- Support marketing campaigns with creatives and videos
Required Skills & Qualifications
- Any degree (Commerce / Marketing preferred)
- Experience:
- 1–3 years in E-commerce / Customer Operations / Sales Support
- Strong communication skills in: Tamil, English, Malayalam
- Basic knowledge of Excel / Google Sheets
Working Time
- As per company operations (example: 9:00 AM – 6:00 PM)
- Sunday: Weekly off (or as per company policy)
Job Type
Job Type: Full-time
Pay: ₹11,000.00 - ₹15,000.00 per month
Benefits:
- Commuter assistance
- Internet reimbursement
Application Question(s):
- Are you willing to submit any one original educational certificate for 1 Year agreement purposes during this permanent role, as per company policy?
- Do you agree that, during the 30 Days notice period, you will complete a full handover of responsibilities and train the newly assigned staff before your release?
- This is a permanent role with a minimum 1-year commitment. Does this align with your career plans?
Work Location: In person
