Duties and responsibilities Handle incoming reservation inquiries via phone, email, or online channels, providing information about room availability, rates, packages, and amenities, and assisting guests in making reservations based on their preferences and requirements. Booking processing Accurately input reservation details into the hotel’s reservation system, including guest information, room preferences, special requests, and payment details, ensuring completeness and correctness of reservation records. Guest assistance Assist guests with inquiries, requests, or changes to existing reservations, including modifications to booking dates, room types, or special accommodations, and provide solutions to ensure guest satisfaction and retention. Upselling and promotion Promote hotel services, amenities, and packages to guests during the reservation process, identifying opportunities for upselling or cross-selling to enhance the guest experience and maximize revenue for the hotel. Confirmation and follow-up Confirm reservations with guests via email or phone, providing confirmation details, reservation policies, and relevant information to ensure guests have all necessary information for their upcoming stays. Communication Communicate effectively with other hotel departments, including front office, housekeeping, and sales, to coordinate room assignments, special requests, and guest preferences, ensuring seamless guest experiences from booking to check-out. Problem resolution Address guest concerns or issues related to reservations, such as discrepancies, cancellations, or special requests, and work with relevant departments to resolve problems promptly and satisfactorily. Sales support Support the hotel’s sales and revenue management efforts by identifying opportunities for room sales, optimizing occupancy, and implementing strategies to maximize room revenue and profitability. Reporting and record keeping Maintain accurate records of reservation activities, including guest profiles, booking statistics, and revenue reports, and generate reservation-related reports as needed for management analysis and decision-making. Job Type: Full-time Pay: From ₹15,000.00 per month Benefits: Food provided Work from home Ability to commute/relocate: Kottayam, Kerala: Reliably commute or planning to relocate before starting work (Preferred) Language: Hindi,English,Malayalam,Tamil (Required) Work Location: In person

Duties and responsibilities Handle incoming reservation inquiries via phone, email, or online channels, providing information about room availability, rates, packages, and amenities, and assisting guests in making reservations based on their preferences and requirements. Booking processing Accurately input reservation details into the hotel’s reservation system, including guest information, room preferences, special requests, and payment details, ensuring completeness and correctness of reservation records. Guest assistance Assist guests with inquiries, requests, or changes to existing reservations, including modifications to booking dates, room types, or special accommodations, and provide solutions to ensure guest satisfaction and retention. Upselling and promotion Promote hotel services, amenities, and packages to guests during the reservation process, identifying opportunities for upselling or cross-selling to enhance the guest experience and maximize revenue for the hotel. Confirmation and follow-up Confirm reservations with guests via email or phone, providing confirmation details, reservation policies, and relevant information to ensure guests have all necessary information for their upcoming stays. Communication Communicate effectively with other hotel departments, including front office, housekeeping, and sales, to coordinate room assignments, special requests, and guest preferences, ensuring seamless guest experiences from booking to check-out. Problem resolution Address guest concerns or issues related to reservations, such as discrepancies, cancellations, or special requests, and work with relevant departments to resolve problems promptly and satisfactorily. Sales support Support the hotel’s sales and revenue management efforts by identifying opportunities for room sales, optimizing occupancy, and implementing strategies to maximize room revenue and profitability. Reporting and record keeping Maintain accurate records of reservation activities, including guest profiles, booking statistics, and revenue reports, and generate reservation-related reports as needed for management analysis and decision-making. Job Type: Full-time Pay: From ₹15,000.00 per month Benefits: Food provided Work from home Ability to commute/relocate: Kottayam, Kerala: Reliably commute or planning to relocate before starting work (Preferred) Language: Hindi,English,Malayalam,Tamil (Required) Work Location: In person

Assist in creating and managing digital marketing campaigns across multiple channels (e.g., social media, email, organic search) Conduct market research and competitor analysis to identify trends and opportunities Monitor and analyze the performance of digital marketing campaigns Optimize campaigns based on performance data and trends Contribute to social media management by creating engaging content, scheduling posts, and monitoring engagement Assist in content creation for digital marketing materials, such as blog posts and newsletters Collaborate with cross-functional teams, including design and content, to execute marketing initiatives Stay up-to-date on the latest digital marketing trends and technology advancements Job Types: Full-time, Part-time Pay: From ₹10,000.00 per month Benefits: Food provided Work from home Schedule: Day shift Rotational shift Supplemental Pay: Performance bonus Ability to commute/relocate: Kottayam, Kerala: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): How do you typically approach a new project that requires creative thinking? Education: Bachelor's (Preferred) Experience: Digital marketing: 1 year (Preferred) Language: Malayalam,english (Preferred) English (Preferred) License/Certification: Fundamentals of digital marketing (Preferred) Location: Kottayam, Kerala (Preferred) Shift availability: Day Shift (Preferred) Willingness to travel: 25% (Preferred) Work Location: In person