Digital Marketing & Customer Success Coordinator - intern

Who are we?

InsightPier is building a global investment research and advisory platform, uniquely powered by the synergy of human expertise and AI. Our goal is to create a user-friendly and efficient web application that empowers users to make informed investment decisions. We value high ownership, attention to detail, and a collaborative spirit as we work towards this vision.

Role Overview:

We're seeking a Digital Marketing & Customer Success Coordinator who thrives in a startup environment and can seamlessly bridge our brand communication with customer experience. This role combines creative social media management (60%) with strategic customer support coordination (40%), making it perfect for someone who enjoys variety and cross-functional impact.

Key Responsibilities:Digital Marketing & Social Media (60%):

• Create and curate engaging content for LinkedIn, Twitter, Instagram, and other platforms
• Develop social media calendars aligned with product launches and market insights
• Monitor and respond to social media comments and messages professionally
• Track engagement metrics and optimize content performance
• Stay updated on wealth-tech and investment industry trends for relevant content

Customer Success & Support Coordination (40%):

• Review, categorize, and route customer support tickets to appropriate teams
• Ensure customer inquiries are addressed within defined SLA timelines
• Serve as first-line triage for customer issues before escalation
• Maintain detailed records of customer interactions and feedback
• Generate weekly reports on support metrics and common customer concerns
• Collaborate with product and technical teams on customer-reported issues

Required Qualifications:

• Bachelor's degree in Marketing, Communications, Business, or related field
• 1-2 years experience in social media management or customer service
• Excellent written communication skills in English
• Basic understanding of investment/financial services terminology (preferred)
• Proficiency in social media scheduling tools and Microsoft Office
• Strong organizational skills and ability to multitask effectively
• Customer-first mindset with problem-solving orientation

What We Offer:

• Hands-on experience in a high-growth wealth-tech startup
• Direct exposure to investment research and AI-powered platforms
• Mentorship from experienced professionals in the industry
• Competitive compensation with performance-based incentives
• Opportunity for role expansion as the company scales
• Professional development in both marketing and customer success domains